Twitter Sentiment Analysis of the Low-Cost Airline Services After COVID-19 Outbreak: The Case of AirAsia

Published Online: Apr 25, 2024

Page range: 1 - 23

Received: Dec 12, 2022

Accepted: Sep 16, 2023

DOI: https://doi.org/10.2478/bsrj-2023-0009

Keywords

Twitter, sentiment analysis, AirAsia, airline industry, service quality, customer satisfaction

© 2023 Nor Hasliza Md Saad et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.