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Business Systems Research Journal
Volume 12 (2021): Issue 2 (December 2021)
Open Access
Sentiment Analysis of Customer Feedback in Online Food Ordering Services
Bang Nguyen
Bang Nguyen
,
Van-Ho Nguyen
Van-Ho Nguyen
and
Thanh Ho
Thanh Ho
| Apr 10, 2022
Business Systems Research Journal
Volume 12 (2021): Issue 2 (December 2021)
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Published Online:
Apr 10, 2022
Page range:
46 - 59
Received:
Jan 10, 2021
Accepted:
Jul 04, 2021
DOI:
https://doi.org/10.2478/bsrj-2021-0018
Keywords
online feedback
,
food ordering services
,
Vietnamese sentiment analysis
,
text analytics
© 2021 Bang Nguyen et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Bang Nguyen
University of Economics and Law, Vietnam National University,
Ho Chi Minh City,Ho Chi Minh City
Van-Ho Nguyen
University of Economics and Law, Vietnam National University,
Ho Chi Minh City,Ho Chi Minh City
Thanh Ho
University of Economics and Law, Vietnam National University,
Ho Chi Minh City,Ho Chi Minh City