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Acta Universitatis Cibiniensis. Technical Series
Volume 72 (2020): Issue 1 (December 2020)
Open Access
Increasing Customer Satisfaction For Public Transportation Services
Călin Deneş
Călin Deneş
Faculty of Engineering Department of Industrial Engineering and Management, “Lucian Blaga” University of Sibiu
Romania
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Deneş, Călin
and
Valentin Grecu
Valentin Grecu
Faculty of Engineering Department of Industrial Engineering and Management, “Lucian Blaga” University of Sibiu
Romania
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Grecu, Valentin
Dec 31, 2020
Acta Universitatis Cibiniensis. Technical Series
Volume 72 (2020): Issue 1 (December 2020)
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Published Online:
Dec 31, 2020
Page range:
31 - 36
DOI:
https://doi.org/10.2478/aucts-2020-0005
Keywords
customer satisfaction
,
public transportation
,
quality management
© 2020 Călin Deneş et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
