<abstract xmlns="http://www.w3.org/1999/xhtml">

<p><italic>The COVID-19 pandemic has</italic> imposed the acceleration of the digital transformation processes of <italic>organizations, regardless of the sector of activity. Moreover, currently,</italic> achieving <italic>sustainability indicators</italic> is particularly <italic>important,</italic> digitalization being an <italic>important step</italic> to minimize the social and environmental impact of <italic>organizations’ activities. Our paper aims to identify the internal and external factors that influence the adoption of an</italic> IT Service Management solution during the pandemic in a <italic>public</italic> university <italic>in</italic> Romania that is in the process of transition to become a <italic>sustainable university.</italic></p>
</abstract>

The COVID-19 pandemic has imposed the acceleration of the digital transformation processes of organizations, regardless of the sector of activity. Moreover, currently, achieving sustainability indicators is particularly important, digitalization being an important step to minimize the social and environmental impact of organizations’ activities. Our paper aims to identify the internal and external factors that influence the adoption of an IT Service Management solution during the pandemic in a public university in Romania that is in the process of transition to become a sustainable university.

Implementation of IT Service Management Solutions in the University Environment Beyond the COVID-19 Pandemic: a SWOT Analysis

“George Emil Palade” University of Medicine, Pharmacy, Sciences and Technology of Târgu Mureş

Acta Marisiensis. Seria Oeconomica

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The COVID-19 pandemic has imposed the acceleration of the digital transformation processes of organizations, regardless of the sector of activity. Moreover,...

Implementation of IT Service Management Solutions in the University Environment Beyond the COVID-19 Pandemic: a SWOT Analysis

Published Online: Feb 27, 2022

Page range: 31 - 38

DOI: https://doi.org/10.2478/amso-2021-0009

Keywords
IT Service Management, SWOT analysis, university, organizational environment, COVID-19 pandemic, sustainability

© 2021 Liviu Ciucan-Rusu et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Implementation of IT Service Management Solutions in the University Environment Beyond the COVID-19 Pandemic: a SWOT Analysis

Published Online: Feb 27, 2022

Page range: 31 - 38

DOI: https://doi.org/10.2478/amso-2021-0009

KeywordsIT Service Management, SWOT analysis, university, organizational environment, COVID-19 pandemic, sustainability

© 2021 Liviu Ciucan-Rusu et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
IT Service Management, SWOT analysis, university, organizational environment, COVID-19 pandemic, sustainability