1. bookVolume 15 (2021): Issue 2 (December 2021)
Journal Details
License
Format
Journal
eISSN
2668-3989
First Published
30 Sep 2019
Publication timeframe
1 time per year
Languages
English
access type Open Access

Implementation of IT Service Management Solutions in the University Environment Beyond the COVID-19 Pandemic: a SWOT Analysis

Published Online: 27 Feb 2022
Volume & Issue: Volume 15 (2021) - Issue 2 (December 2021)
Page range: 31 - 38
Journal Details
License
Format
Journal
eISSN
2668-3989
First Published
30 Sep 2019
Publication timeframe
1 time per year
Languages
English
Abstract

The COVID-19 pandemic has imposed the acceleration of the digital transformation processes of organizations, regardless of the sector of activity. Moreover, currently, achieving sustainability indicators is particularly important, digitalization being an important step to minimize the social and environmental impact of organizations’ activities. Our paper aims to identify the internal and external factors that influence the adoption of an IT Service Management solution during the pandemic in a public university in Romania that is in the process of transition to become a sustainable university.

Keywords

JEL Classification

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