A literature review of Patient care in the management of agitation leading to violence and aggression in neuroscience nursing
Caroline Woon
Neuroscience Clinical Nurse Specialist, Neurosurgery, Wellington HospitalWellington, New Zealand
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, Stephen Kivunja
Clinical Nurse Specialist, Neurosciences, Westmead HospitalSydney, Australia
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and Chantelle Jameson
Clinical Nurse Educator, Neurosciences, Austin HospitalMelbourne, Australia
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May 30, 2023
About this article
Published Online: May 30, 2023
Page range: 71 - 78
DOI: https://doi.org/10.21307/ajon-2023-009
Keywords
© 2023 Caroline Woon et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
12 Domains of verbal de-escalation (Richmond et al, 2012, page 20)_
| Respect personal space (patients & yours) |
| Do not be provocative |
| Establish verbal contact |
| Be concise |
| Identify wants and feelings |
| Listen closely to what the patient is saying |
| Acknowledge the patient’s view |
| Communicate clear limits |
| Offer choices and optimism |
| Debrief the patient and staff |