<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Internal communications are an important element and have a direct connection with the management of an organization. About 60% of the problems in the management of an organisation are due to poor communications. Communication in an organisation is associated with the transmission of certain knowledge about the nature and role of the organisation, implementing and maintaining motivation, organisational cohesion and sense of belonging, inspiring the development of know-how. This leads to increased confidence in the government, and, in turn, it affects productivity and motivation. In the transitional period or at a time of crisis, internal communications play a key role in the transmission of important messages, often preventing incorrect and damaging rumours. If people in the organisation are aware of the rules of communication in times of crisis, the organisation has a chance to minimize interpretations of what happened in the media.</p></abstract>

Internal communications are an important element and have a direct connection with the management of an organization. About 60% of the problems in the management of an organisation are due to poor communications. Communication in an organisation is associated with the transmission of certain knowledge about the nature and role of the organisation, implementing and maintaining motivation, organisational cohesion and sense of belonging, inspiring the development of know-how. This leads to increased confidence in the government, and, in turn, it affects productivity and motivation. In the transitional period or at a time of crisis, internal communications play a key role in the transmission of important messages, often preventing incorrect and damaging rumours. If people in the organisation are aware of the rules of communication in times of crisis, the organisation has a chance to minimize interpretations of what happened in the media.

Construction and Development of Systems for Internal Communications in Public Administration - Mission Possible!?

South-West University “Neofit Rilski”, Blagoevgrad, Bulgaria

International conference KNOWLEDGE-BASED ORGANIZATION

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Internal communications are an important element and have a direct connection with the management of an organization. About 60% of the problems in the...

Construction and Development of Systems for Internal Communications in Public Administration - Mission Possible!?

Published Online: Jul 27, 2016

Page range: 389 - 394

DOI: https://doi.org/10.1515/kbo-2016-0067

Keywords
internal communication, human resource management, public relations, crisis

© 2015 Valentin Vasilev et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Construction and Development of Systems for Internal Communications in Public Administration - Mission Possible!?

Published Online: Jul 27, 2016

Page range: 389 - 394

DOI: https://doi.org/10.1515/kbo-2016-0067

Keywordsinternal communication, human resource management, public relations, crisis

© 2015 Valentin Vasilev et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
internal communication, human resource management, public relations, crisis