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ISO 9001 standard in the development of customer satisfaction in the public sector of Bosnia and Herzegovina

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Senad Fazlović

Fazlović, Senad

Oct 15, 2016

ISO 9001 standard in the development of customer satisfaction in the public sector of Bosnia and Herzegovina's Cover Image

Croatian Review of Economic, Business and Social Statistics

Volume 2 (2016): Issue 1 (September 2016)

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Published Online: Oct 15, 2016

Page range: 39 - 52

Received: May 15, 2016

Accepted: Aug 25, 2016

DOI: https://doi.org/10.1515/crebss-2016-0008

Keywords
cluster sampling, independent samples, Levene’s test, ISO 9001, public sector, user satisfaction

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Language:: English

Publication timeframe:: 2 times per year
Journal Subjects:: Business and Economics, Mathematics and Statistics for Economists, Mathematics, Econometrics, Mathematics, Probability and Statistics, Social Sciences, Sociology, Methods, Techniques, Statistics

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