Open Access

Determining Customer Satisfaction in the Real Estate Management Sector in Riga


Cite

Ackoff, R. L. (1994). Systems thinking and thinking systems. System Dynamics Review, 10(2-3), 175-188. https://doi.org/10.1002/sdr.426010020610.1002/sdr.4260100206Open DOISearch in Google Scholar

Basil, D. Z., & Weber, D. (2006). Values motivation and concern for appearances: the effect of personality traits on responses to corporate social responsibility. International Journal of Nonprofit and Voluntary Sector Marketing, 11(1), 61-72. https://doi.org/10.1002/nvsm.3810.1002/nvsm.38Open DOISearch in Google Scholar

Beutin, N. (2003). Verfahren zur Messung der Kundenzufriedenheit im Überblick. Kundenzufriedenheit, 115-151.10.1007/978-3-322-96615-5_4Search in Google Scholar

Dāvidsone, G. (2008). Organizāciju efektivitātes modelis [Organization Performance Model]. Rīga: Organization Development Academy.Search in Google Scholar

Demirci Orel, F., & Kara, A. (2014). Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market. Journal of Retailing and Consumer Services, 21(2), 118-129. https://doi.org/10.1016/j.jretconser.2013.07.00210.1016/j.jretconser.2013.07.002Open DOISearch in Google Scholar

Eglīte, E., Eglīte, G., & Grauduma, I. (2008). The Role of Customer in Evaluation of the Quality in Higher Education. Quality and Relyability, 29, 24-33. ISSN 1407-8015.Search in Google Scholar

Golob, U., Lah, M., & Jančič, Z. (2008). Value orientations and consumer expectations of Corporate Social Responsibility. Journal of Marketing Communications, 14(2), 83-96. https://doi.org/10.1080/1352726070185652510.1080/13527260701856525Open DOISearch in Google Scholar

Kotler, P., & Armstrong, G. (2010). Principles of marketing. New Jersey, NJ: Pearson education. ISBN 100137006691Search in Google Scholar

Leiks, N., & Hekī, K. (2005). Klientu apkalpošana [Customer Service]. Rīga: Lietišķās informācijas dienests.Search in Google Scholar

Liu, C.-T., Guo, Y. M., & Lee, C.-H. (2011). The Effects of Relationship Quality and Switching Barriers on Customer Loyalty. International Journal of Information Management, 31(1), 71-79. https://doi.org/10.1016/j.ijinfomgt.2010.05.00810.1016/j.ijinfomgt.2010.05.008Open DOISearch in Google Scholar

Medne, I. (2007). Klientu apmierinātības novērtēšanas metožu attīstība un lietošanas iespējas tūrisma uzņēmumos [Development and Application Possibilities of Evaluation Methods of Customer Satisfaction in Tourism Enterprises]. Management, 117, 394-407.Search in Google Scholar

Oliver, R. L. (1999). Whence Consumer Loyalty? Journal of Marketing, 63, 33-44. https://doi.org/10.2307/125209910.2307/1252099Open DOISearch in Google Scholar

Park, E., Kim, K. J., & Kwon, S. J. (2017). Corporate Social Responsibility as a Determinant of Consumer Loyalty: An Examination of Ethical Standard, Satisfaction, and Trust. Journal of Business Research, 76, 8-13. https://doi.org/10.1016/j.jbusres.2017.02.01710.1016/j.jbusres.2017.02.017Open DOISearch in Google Scholar

Putniņš, A. (2007). Organizācijas dzīves cikls un organizācijas kultūra [Organizational Life Cycle and Organizational]. Management, 117, 218-226.Search in Google Scholar

Scholtes, P. R. (1992). The Team Handbook. Madison, WI: Joiner Associates.Search in Google Scholar

Soliddata. (2017). Klientu apmierinātības pētījumi [Customer Satisfaction Surveys]. Retrieved from http://www.soliddata.lv/company/news/klientu-apmierinatibas-petijumi/. Review 01.09.2017.Search in Google Scholar

Titko, J., & Lāce, N. (2010). Customer Satisfaction and Loyalty in Latvian Retail Banking. In: International Scientific Conference “Economics and Management 2010”: Programme and Collected Abstracts (pp. 85-86), Latvia, Riga, 22-23 April, 2010. Riga: RTU Press. ISBN 9789934100185Search in Google Scholar

Wang, L., & Juslin, H. (2012). Values and Corporate Social Responsibility Perceptions of Chinese University Students. Journal of Academic Ethics, 10(1), 57-82. https://doi.org/10.1007/s10805-012-9148-510.1007/s10805-012-9148-5Open DOISearch in Google Scholar