<abstract xmlns="http://www.w3.org/1999/xhtml"><p>In today’s market, due to an increasing competitiveness, quality management has set itself as an indispensable tool and a reference point for every business. It is ultimately focused on customer satisfaction which is a stringent factor for every business. Implementing and maintaining a QMS is a rather difficult, time consuming and expensive process which must be done with respect of many factors. The aim of this paper is to present a case study for implementing QMS ISO 9001 in a gamma irradiation treatment service provider. The research goals are the identification of key benefits, reasons, advantages, disadvantages, drawbacks etc for a successful QMS implementation and use. Finally, the expected results focus on creating a general framework for implementing an efficient QMS plan that can be easily adapted to other kind of services and markets.</p></abstract>

In today’s market, due to an increasing competitiveness, quality management has set itself as an indispensable tool and a reference point for every business. It is ultimately focused on customer satisfaction which is a stringent factor for every business. Implementing and maintaining a QMS is a rather difficult, time consuming and expensive process which must be done with respect of many factors. The aim of this paper is to present a case study for implementing QMS ISO 9001 in a gamma irradiation treatment service provider. The research goals are the identification of key benefits, reasons, advantages, disadvantages, drawbacks etc for a successful QMS implementation and use. Finally, the expected results focus on creating a general framework for implementing an efficient QMS plan that can be easily adapted to other kind of services and markets.

Implementation Of Quality Management System For Irradiation Processing Services

Centre of Technological Irradiations - IRASM, Horia Hulubei National Institute for R&D in Physics and Nuclear Engineering – NIPNE-HH, Magurele, Romania

Acta Universitatis Cibiniensis. Technical Series

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"Implementation Of Quality Management System For Irradiation Processing Services"}

In today’s market, due to an increasing competitiveness, quality management has set itself as an indispensable tool and a reference point for every business....

Implementation Of Quality Management System For Irradiation Processing Services

Published Online: Sep 23, 2015

Page range: 94 - 97

DOI: https://doi.org/10.1515/aucts-2015-0034

Keywords
quality management system, implementation, radiation processing, customer satisfaction

© Lungu Ion-Bogdan et al.

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Implementation Of Quality Management System For Irradiation Processing Services

Published Online: Sep 23, 2015

Page range: 94 - 97

DOI: https://doi.org/10.1515/aucts-2015-0034

Keywordsquality management system, implementation, radiation processing, customer satisfaction

© Lungu Ion-Bogdan et al.

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
quality management system, implementation, radiation processing, customer satisfaction