<abstract xmlns="http://www.w3.org/1999/xhtml"><p> This paper examines the development of procedures for conflict resolution in workplaces in Ireland and the more recent emergence of alternative dispute resolution (ADR) practices. Based on a synthesis of data from a series of studies and on a review of reports of conflict resolution innovations, the paper shows how conventional procedures for resolving collective disputes and individual employment grievances had become almost standard by the 1980s, while a series of ADR practices became features of conflict resolution from the 1990s. The changing character of conflict resolution procedures and practices is attributed to a series of influences that include the professionalisation of personnel and human resource management, the changing pattern and context of workplace conflict, the growing importance of multinational firms, and the emergence of professional training and expertise in the provision of ADR support services. The paper projects a continuing rise in the incidence and use of ADR practices but questions the extent to which organisations in Ireland are likely to adopt conflict management systems based on integrated sets of conflict resolution practices.</p></abstract>

This paper examines the development of procedures for conflict resolution in workplaces in Ireland and the more recent emergence of alternative dispute resolution (ADR) practices. Based on a synthesis of data from a series of studies and on a review of reports of conflict resolution innovations, the paper shows how conventional procedures for resolving collective disputes and individual employment grievances had become almost standard by the 1980s, while a series of ADR practices became features of conflict resolution from the 1990s. The changing character of conflict resolution procedures and practices is attributed to a series of influences that include the professionalisation of personnel and human resource management, the changing pattern and context of workplace conflict, the growing importance of multinational firms, and the emergence of professional training and expertise in the provision of ADR support services. The paper projects a continuing rise in the incidence and use of ADR practices but questions the extent to which organisations in Ireland are likely to adopt conflict management systems based on integrated sets of conflict resolution practices.

The development of conflict resolution practices in Irish workplaces

College of Business, University College Dublin,

Administration

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

{"article-title":"The development of conflict resolution practices in Irish workplaces"}

This paper examines the development of procedures for conflict resolution in workplaces in Ireland and the more recent emergence of alternative dispute...

The development of conflict resolution practices in Irish workplaces

Article Category: Article

Published Online: Dec 30, 2016

Page range: 61 - 89

DOI: https://doi.org/10.1515/admin-2016-0025

Keywords
Conflict resolution, alternative dispute resolution (ADR), workplaces, workplace conflict

© 2017

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

The development of conflict resolution practices in Irish workplaces

Article Category: Article

Published Online: Dec 30, 2016

Page range: 61 - 89

DOI: https://doi.org/10.1515/admin-2016-0025

KeywordsConflict resolution, alternative dispute resolution (ADR), workplaces, workplace conflict

© 2017

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
Conflict resolution, alternative dispute resolution (ADR), workplaces, workplace conflict