[Aguilar-Saven, R. S. (2004). Business Process Modelling: Review and Framework. International Journal of Production Economics, 90(2), 129-149.10.1016/S0925-5273(03)00102-6]Search in Google Scholar
[Ahadi, H. R. (2004). An Examination of the Role of Organizational Enablers in Business Process Reengineering and the Impact of Information Technology. Information Resources Management Journal, 17(4), 1-19.10.4018/irmj.2004100101]Search in Google Scholar
[Al-Mashari, M., Zairi, M. (1999). BPR implementation process: an analysis of key success and failure factors. Business Process Management Journal, 5(1), 87-112.10.1108/14637159910249108]Search in Google Scholar
[Andersen, B. (2007). Business Process Improvement Toolbox (2 ed.). Milwaukee: American Society for Quality.]Search in Google Scholar
[Armistead, C., Rowland, P. (1996). Managing Business Processes - BPR and Beyond. Chichester: Wiley.]Search in Google Scholar
[Balzarova, M. A., Bamber, C. J., McCambridge, S., Sharp, J. M. (2004). Key success factors in implementation of process-based management: A UK housing association experience. Business Process Management Journal, 10(4), 387-399.10.1108/14637150410548065]Search in Google Scholar
[Bandara, W., Alibabaei, A., Aghdasi, M. (2009, September 2009). Means of achieving Business Process Management success factors. Paper presented at the 4th Mediterranean Conference on Information Systems, Athens.]Search in Google Scholar
[Becker, B. E., Huselid, M. A. (1999). Overview: Strategic human resource management in five leading firms. Human Resource Management, 38, 287-301.10.1002/(SICI)1099-050X(199924)38:4<287::AID-HRM2>3.0.CO;2-L]Search in Google Scholar
[Belmonte, R. W., Murray, R. J. (1993). Getting Ready for Strategic Change - Surviving Business Process Redesign. Information Systems Management, 10(3), 23-29.10.1080/10580539308906940]Search in Google Scholar
[Black, S. A., Porter, L. J. (1996). Identification of the Critical Factors of TQM. [Article]. Decision Sciences, 27(Winter96), 1-21.10.1111/j.1540-5915.1996.tb00841.x]Search in Google Scholar
[Bosilj-Vukšić, V., Milanović, L., Indihar Štemberger, M., Škrinjar, R. (2008). Organizational performance measures for business process management: a performance measurement guidelin. EUROSIM/ UKSim2008, 94-99.10.1109/UKSIM.2008.114]Search in Google Scholar
[Bowers, J., Button, G. and Sharrock, W. (1995). Workflow from within and without: technology and cooperative work on the print industry shopfloor. In Marmolin, H., Sunblad, Y. and Schmidt, K. (Ed.), Proceedings of European Conference on Computer- Supported Cooperative Work (pp. 51-66). Kluwer, Stockholm10.1007/978-94-011-0349-7_4]Search in Google Scholar
[Burlton, R. (2001). Business process management: profiting from process. Sams.]Search in Google Scholar
[Byrne, J. A. (1993). The Horizontal Corporation. Business Week (3351), 76-81.]Search in Google Scholar
[Chalikias, K., Valiris, G., Chytas, P. (2003). The Role of IT in Business Process-Oriented Organizations. Operational Research. An International Journal, 3(2), 137-154.]Search in Google Scholar
[Daft, R. L. (2007). Understanding the Theory and Design of Organizations. Manson: Thomson South-Westeren.]Search in Google Scholar
[Davenport, T. H. (1993). Process Innovation: Reengineering Work Through Information Technology. Boston: Harvard Business School Press.]Search in Google Scholar
[Davenport, T. H, Short, J. E. (1990). The new industrial engineering: information technology and business process redesign. Sloan Management Review, 31, 11-27.]Search in Google Scholar
[Day, G. (1999). Aligning Organizational Structure to the Market. Business Strategy Review, 10(3), 33.10.1111/1467-8616.00109]Search in Google Scholar
[De Bruin, T., Rosemann, M. (2006). Towards Understanding Strategic Alignment of Business Process Management. Paper presented at the 17th Australasian Conference on Information Systems.]Search in Google Scholar
[De Toro, I., McCabe, T. (1997). How to stay flexible and elude fads. Quality Progress, 30(3), 55.]Search in Google Scholar
[Eardley, A., Shah, H., Radman, A. (2008). A model for improving the role of IT in BPR. Business Process Management Journal, 14(5), 629-65310.1108/14637150810903039]Search in Google Scholar
[Fisher, D. M. (2005). Getting Started on the Path to Process - Driven Enterprise Optimization. BPTrends, February 2005, 1-8. On line article http://www.bptrends.com/publicationfiles/02-05%20ART%20Process%20Optimizationi%20-%20Fisher.pdf]Search in Google Scholar
[Galbraight, J. R. (2005). Designing the customer-centric organization: a guide to strategy, structure and process (1 ed.): Jossey-Bass.]Search in Google Scholar
[Gardner, R. (2004). The Process-focused Organization: A Transition Strategy for Success. Milwaukee, WI: ASQ Quality Press.]Search in Google Scholar
[Green Jr, K. W., Inman, R. A., Brown, G., Willis, T. H. (2005). Market orientation: relation to structure and performance. [Article]. Journal of Business & Industrial Marketing, 20, 276-284.]Search in Google Scholar
[Groznik, A., Kovačič, A. (2003). The Real Business Value of IT. Economic and Business Review, 5(1-2), 137-146.]Search in Google Scholar
[Guimaraes, T. (1997). Empirically testing the antecedents of BPR success. International Journal of Production Economics, 50(2-3), 199-210.10.1016/S0925-5273(97)00041-8]Search in Google Scholar
[Hajjat, M. M. (2002). Customer orientation: construction and validation of the CUSTOR scale. Marketing Intelligence and Planning 20(7), 428-441.10.1108/02634500210450864]Search in Google Scholar
[Hall, E. A., Rosenthal, J., Wade, J. (Writer) (1994). How to make reengineering really work [Article], McKinsey Quarterly: McKinsey & Company, Inc.]Search in Google Scholar
[Hammer, M. (1996). Beyond Reengineering: How the Process-centered Organisation is Changing Our Work and Our Lives. NY: HarperCollins, New York.]Search in Google Scholar
[Hammer, M. (2007). The Process Audit. Harvard Business Review, April 2007, 111-123.]Search in Google Scholar
[Hammer, M. (1999). How process enterprises really work. Harvard Business Review, (November-December), 108-118.]Search in Google Scholar
[Hammer, M. (1996). Beyond Reengineering: How the Process-Centered Organization is Changing Our Lives. New York, NY: HarperBusiness.]Search in Google Scholar
[Hammer, M., Champy, J. (1993). Reengineering the Corporation: A manifesto for Business evolution. New York: Harper Business Press.]Search in Google Scholar
[Hammer, M., Stanton, S. (1999). How process enterprises really work. Harvard Business]Search in Google Scholar
[Harmon, P. (2006). Process and strategy. Business Process Trends: Monthly E-mail Advisors, 4(6)10.1016/B978-0-12-374152-3.50072-0]Search in Google Scholar
[Harmon, P. (2003). Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes. San Francisco: Morgan Kaufman Publishers.]Search in Google Scholar
[Hirzel, M. (2008). Prozessmanagement in der Praxis: Wertschöpfungsketten planen, optimieren und erfolgreich Steuern. Gabler Verlag.]Search in Google Scholar
[Hüffner, T. (2007). The BPM Maturity Model- Towards A Framework for assessing the Business Process Management Maturity of Organisations. GRIN Verlag.]Search in Google Scholar
[Huselid, M. A., Jackson, S. E., Schuler, R. S. (1997). Technical and strategic human resource management effectiveness as determinants of firm performance. Academy of Management Journal, 39, 949-969.10.2307/257025]Search in Google Scholar
[Jeston, J., Nelis, J. (2006). Business Process Management: Practical Guidelines to Successful Implementations. Oxford: Elsavier.]Search in Google Scholar
[Kaplan, R. S., Norton, D. P. (2004). The strategy map: guide to aligning intangible assets. Strategy and Leadership, 32(5), 10-17.10.1108/10878570410699825]Search in Google Scholar
[Keating, E., Oliva, R., Repenning, N., Rockart, S., Sterman, J. (1999). Overcoming the improvement paradox. European Management Journal, 17(2), 120-134.10.1016/S0263-2373(98)00072-3]Search in Google Scholar
[Kohlbacher, M. (2010). The effects of process orientation: a literature review. Business Process Management Journal 16(1), 135-152.10.1108/14637151011017985]Search in Google Scholar
[Kohlbacher, M. (2008). Process Orientation of Manufacturing Companies. Paper presented at the GBDI Tenth International Conference]Search in Google Scholar
[Kovačič, A., Bosilj-Vukšić, V. (2005). Management poslovnih procesov: Prenova in informatizacija poslovanja. Ljubljana: GV Založba d.o.o.]Search in Google Scholar
[Kumar, U., Lavassani, K. M., Kumar, V., Movahedi, B. (2008). Measurement of Business Process Orientation in Transitional Organizations: An Empirical Study. Business Information Systems, 357-368.10.1007/978-3-540-79396-0_31]Search in Google Scholar
[Kung, P., Hagen, C. (2007). The fruits of Business Process Management: an experience report from a Swiss bank. Business Process Management Journal, 13(4), 477-487.10.1108/14637150710763522]Search in Google Scholar
[Kuwaiti, M. E., Kay, J. (2000). The role of performance measurement in business process reengineering. International Journal of Operations & Production Management, 20(12), 1411-1426.10.1108/01443570010353086]Search in Google Scholar
[Lebas, M. J. (1995). Performance measurement and performance management. International Journal of Production Economics, 41(1-3), 23-35.10.1016/0925-5273(95)00081-X]Search in Google Scholar
[Ligus, R. G. (1993). Methods to help reengineer your company for improved agility. Industrial Engineering, 25(1), 59-59.]Search in Google Scholar
[Love, P. E. D., & Gunasekaran, A. (1997). Process reengineering: A review of enablers. International Journal of Production Economics, 50(2-3), 183-197.10.1016/S0925-5273(97)00040-6]Search in Google Scholar
[Mathis, R. L., Jackson, J. H. (2008). Human Resource Management. Manson: Thomson South-Western.]Search in Google Scholar
[McCormack, K. P., Johnson, W. C. (2001). Business process orientation - Gaining the e-business competitive advantage. Florida: St. Lucie Press.]Search in Google Scholar
[Melan, E. H. (1989). Process management: a unifying framework for improvement. National Productivity Review, 8(4), 295-406.10.1002/npr.4040080407]Search in Google Scholar
[Možina, S., Rozman, R., Glas, M., Tavčar, M., Pučko, D., Kralj, J., et al. (2002). Management: Nova Znanja za Uspeh (1 ed.). Radovljica: Didakta.]Search in Google Scholar
[Neely, A. (1999). The performance measurement revolution: why now and what next? International Journal of Operations & Production Management, 19(2), 205-228.10.1108/01443579910247437]Search in Google Scholar
[Neubauer, T. (2009). An empirical study about the status of business process management. Business Process Management Journal, 15(2), 166-183.10.1108/14637150910949434]Search in Google Scholar
[O'Connell, J., Pyke, J., Withehead, R. (2006). Mastering Your Organizaation's Processes: A Plain Guide to Business Process Management (1 ed.). Cambridge: Cambridge University Press.]Search in Google Scholar
[O'Neill, P., Sohal, A. S. (1998). Business process reengineering: application and success-an Australian study. International Journal of Operations & Production Management, 18(9/10), 832-864.10.1108/01443579810225487]Search in Google Scholar
[Osterloh, M., Frost, J. (2006). Prozessmanagement als Kernkompetenz. Wiesbaden: Gabler.10.1007/978-3-8349-9349-6]Search in Google Scholar
[Ostroff, F. (1999). The Horizontal Organization. Oxford: Oxford University Press.]Search in Google Scholar
[Parkes, A. (2002). Critical success factors in workflow implementation. Proceedings of the 6th Pacific Asia Conference on Information Systems, Jasmin, Tokyo, 363-80.]Search in Google Scholar
[Porter, M. E. (1985). Competitive Advantage: Creating & Sustaining Superior Performance. New York, NY: The Free Press.]Search in Google Scholar
[Raymond, L., Bergeron, F., Rivard, S. (Writer) (1998). Determinants of business process reengineering success in small and large enterprises: An [Article]. Journal of Small Business Management, Wiley-Blackwell.]Search in Google Scholar
[Reijers, H. A. (2006). Implementing BPM systems: the role of process orientation. Business Process Management Journal, Vol. 12 No. 4, pp. 389-40910.1108/14637150610678041]Search in Google Scholar
[Review, November/December, 108-118.]Search in Google Scholar
[Rummler, G. A., Ramias, A. J., Rummler, R. A. (2006). Potential Pitfalls on the Road to a Process Managed Organization (PMO): Part 1: The Organization as System Lens. BPTrends, November 2006, 1-13]Search in Google Scholar
[Sharp, A., McDermott, P. (2009). Workflow Modeling: Tools for Process Improvement and Application Development. Norwood, MA: Artech House.]Search in Google Scholar
[Skivington, J. E., Daft, R. L. (1991). A study of organizational framework and process modalities for the implementation of business-level strategic decisions. Journal of Management Studies, 28(1), 45-68.10.1111/j.1467-6486.1991.tb00270.x]Search in Google Scholar
[Spanyi, A. (2007). More for Less: The Power of Process Management. Tampa: Meghan-Kiffer Press.]Search in Google Scholar
[Stalk Jr, G., Black, J. E. (1994). The myth of the horizontal organization. Canadian Business Review, 21(4), 26.]Search in Google Scholar
[Sung, T. K., Gibson, D. V. (1998). Critical Success Factors for Business Reengineering and Corporate Performance: The Case of Korean Corporations. Technological Forecasting and Social Change, 58(3), 297-311.10.1016/S0040-1625(98)00027-4]Search in Google Scholar
[Škrinjar, R., Bosilj-Vukšić, V., & Indihar-Štemberger, M. (2008). The impact of business process orientation on financial and non-financial performance. Business Process Management Journal, 14(5), 738 - 754.10.1108/14637150810903084]Search in Google Scholar
[Tenner, A. R., DeToro, I. J. (1997). Process redesign: the implementation guide for managers. Reading (Mass.) [etc.]; Harlow (Essex); Addison Wesley Longman: Addison-Wesley.]Search in Google Scholar
[Thompson, G., Seymour, L. F., O'Donovan, B. (2009). Towards a BPM Success Model: An Analysis in South African Financial Services. Organizations Enterprise, Business-Process and Information Systems Modeling, 1-13.10.1007/978-3-642-01862-6_1]Search in Google Scholar
[Tonchia, S., Tramontano, A. (2004). Process management for the extended enterprise: organizational and ICT networks. Berlin: Springer.10.1007/978-3-642-17051-5]Search in Google Scholar
[Trienekens, J. J. M., Kusters, R. J., Rendering, B., Stokla, K. (2005). Business-oriented process improvement: practices and experiences at Thales Naval The Netherlands (TNNL). Information and Software Technology, 47(2), 67-79.10.1016/j.infsof.2004.06.003]Search in Google Scholar
[Vanhaverbeke, W., Torremans, H. (1998). Organizationl Structure in Process-based Organization. Paper presented at the 14th EGOS-Conference.]Search in Google Scholar
[Willaert, P., Van den Bergh, J., Willems, J., Deschoolmeester, D. (2007). The Process-Oriented Organisation: A Holistic View Developing a Framework for Business Process Orientation Maturity. In G. Alonso, P. Dadam, M. Rosemann (Ed.), Business Process Management (pp. 1-15). Berlin: Springer-Verlag.]Search in Google Scholar
[Willcocks, L., Smith, G. (1995). IT-enabled business process reengineering: organizational and human resource dimensions. The Journal of Strategic Information Systems, 4(3), 279-301.10.1016/0963-8687(95)96806-J]Search in Google Scholar
[Zairi, M., Sinclair, D. (1995). Business process reengineering and process management: A survey of current practice and future trends in integrated management. Business Process Management Journal, 1(1), 8-30.10.1108/14637159510798248]Search in Google Scholar