Evaluation of the Effects of Quality Management System Improvement

Arumugam V. - Self - assessment of TQM practices: a case analysis [in] The TQM Journal, Vol. 21, No. 1, 2009, pp. 46-58.10.1108/17542730910924745Search in Google Scholar

Feigenbaum A. V. - Raising the bar [in] Quality Progress, July, 2008, pp. 22-27.Search in Google Scholar

Haverty M., Gorton M. - Integrating market orientation and competitive benchmarking: a methodological framework and application [in] Total Quality Management and Business Excellence, Vol. 17, No. 8, October 2006, pp. 1077-1091.10.1080/14783360600748166Search in Google Scholar

Hughes S., Karapetrovic S. - ISO 10002 Complaints handling system: a case study [in] International Journal of Quality and Reliability Management, Vol. 23, No. 9, 2006, pp. 1158-1175.10.1108/02656710610704258Search in Google Scholar

Jang C. C. - Improvement Actions Based on the Customers' Satisfaction Survey. Total Quality Management and Business Excellence, Vol. 14, No. 8, 2006, pp. 919-930.10.1080/1478336032000090842Search in Google Scholar

Juran J. M., Gryna F. M. - Juran's Quality Control Handbook. New York 1951.Search in Google Scholar

Shewhart W. - Economic Control of Manufactured Product. D. Van Nostrand Co., New York, NY 1931.Search in Google Scholar

Sower V. E., Quarles R., Broussard E. - Cost of quality usage and its relationship to quality system maturity [in] International Journal of Quality & Reliability Management, Vol. 24, No. 2, 2007, pp. 121-140.10.1108/02656710710722257Search in Google Scholar

Stimson W., Dlugopolski T. - Financial Control And Quality, Quality Progress, May, 2007, pp. 26-31.Search in Google Scholar

Szczepańska K. - Koszty jakości dla inżynierów. Placet, Warszawa 2009, pp. 265.Search in Google Scholar

Szczepańska K. - Zarządzanie jakością. W dążeniu do doskonałości. C. H. Beck, Warszawa 2011, pp. 343.Search in Google Scholar

Urbaniak M. - Zarządzanie ryzykiem jako wyznacznik doskonalenia produktów i procesów [in] Zarządzanie jakością wybranych procesów. Modelowanie, doskonalenie, metody, bezpieczeństwo, satysfakcja (ed. Żuchowski J.) Wydawnictwo Politechniki Radomskiej, 2010, pp. 157-170.Search in Google Scholar

Vos J. F. J., Huitema G. B. - How organisations can learn from Complaints [in] The TQM Journal, Vol. 20, No. 1, 2008, pp. 8-17.10.1108/09544780810842866Search in Google Scholar

Witt F. J. - Controlling - Ganzheitliches Controlling. Verlag C. H. Beck, München 2000, p. 251.Search in Google Scholar

PN-EN ISO 19011:2003, Polski Komitet Normalizacyjny, Warszawa 2000.Search in Google Scholar