Deficiencies of business processes in health-care institutions: a case of ophthalmology outpatient clinic

Križman V, Novak R. Upravljanje poslovnih procesov. Ljubljana: Slovenski inštitut za kakovost in meroslovje, 2002.Search in Google Scholar

Becker J, Kugeler M, Rosemann N. Prozessmanagement. Heidelberg: Springer, 2000.10.1007/978-3-662-09535-5Search in Google Scholar

Akkermans H, Bogerd P, Vos B. Virtuous and vicious cycles on the road towards international supply chain management. Int J Oper Prod Man 1999; 19: 565-581.10.1108/01443579910260883Search in Google Scholar

Hammer M. Beyond the end of management. V: Gibson R, editor. Rethinking the future. London: Nicholas Brealey, 1997: 95-105.Search in Google Scholar

Clegg B. Business process orientated holonic (PrOH) modeling. Bus Process Manag J 2006; 12: 410-432.10.1108/14637150610678050Search in Google Scholar

Kamenšek P. Sodobni pristopi k organiziranosti zdravstvene nege: procesna organizacija. Obzor Zdr N 2004; 38: 61-6Search in Google Scholar

Ministrstvo za zdravje Republike Slovenije. Projekt e-Zdravje. Pridobljeno 19.5.2010 s spletne strani: http://www.mz.gov.si/fileadmin/mz.gov.si/pageuploads/eZdravje/predstavitev/N_Kratka_predstavitev_projekta_za_splet_feb10.pdfSearch in Google Scholar

Pravila obveznega zdravstvenega zavarovanja. Pridobljeno 2.6.2010 s spletne strani: http://www.zzzs.si/ZZZS/info/egradiva.nsf/o/5580D0555F5A1FEAC1256CFB003BB45CSearch in Google Scholar

Eržen I. Informatizacija kot temelj za spreminjanje procesov dela v zdravstvu. Bilt-Ekon Organ Inform Zdrav 2009; 25: 141.Search in Google Scholar

Prijatelj V, Rajkovič U, Šušteršič O, Rajkovič V. Reengineering of nursing process: e-documentation case. In: Weaver CA, White Delaney C, Weber P, Carr RL, editors. Nursing and informatics for the 21st century: an international look at practice, education and EHR trends (2nd ed). Chicago: HIMSS, 2010: 447-454.Search in Google Scholar

Jaklič J, Groznik A, Kovačič A. Towards e-government: the role of simulation modeling. In: Verbraeck A, Hlupic V, editors. Simulation in industry. Delft: SCS, 2003: 257-262.Search in Google Scholar