Banking with a Chatbot – A Study on Technology Acceptance

Pubblicato online: 12 mag 2021

Pagine: 13 - 35

DOI: https://doi.org/10.2478/subboec-2021-0002

Parole chiave

Technology acceptance model, Artificial Intelligence, Chatbot, Self-service, Banking, Partial Least Squares-Structural Equation Modeling (PLS-SEM)

© 2021 Mónika-Anetta Alt et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.