Assessment of Service Quality at Community Pharmacies in the City of Belgrade, Republic of Serbia / Procena Kvaliteta Usluge U Apotekama U Gradu Beogradu, Republika Srbija

1. World Health Organisation. How to develop and implement a national drug policy (Guidelines for Developing National Drug Policies). Geneva: WHO; 2001.Search in Google Scholar

2. Akici A, Kalaca S, Uğurlu MU, Toklu HZ, Iskender E, Oktay S. Patient knowledge about drugs prescribed at primary healthcare facilities. Pharmacoepidemiol Drug Saf. 2004; 13(12): 871-6.10.1002/pds.1020Search in Google Scholar

3. International Pharmaceutical Federation. Standard for Quality of Pharmacy Services (Good Pharmacy Practice). Hague: FIP; 1997.Search in Google Scholar

4. Toklu HZ, Akici A, Oktay S, Cali S, Sezen SF, Keyer-Uysal M. The pharmacy practice of community pharmacists in Turkey. Marmara Pharm J 2010; 14(1): 53-60.10.12991/201014464Search in Google Scholar

5. World Health Organisation. How to investigate drug use in health facilities (Selected drug use indicators). Action program on essential drugs. Geneva: WHO; 1995.Search in Google Scholar

6. El Mahalli AA, Akl OA, Al-Dawood SF, et al. WHO/ INRUD patient care and facility-specific drug use indicators at primary health care centres in Eastern province, Saudi Arabia. East Mediterr Health J. 2012; 18(11): 1086-90.10.26719/2012.18.11.1086Search in Google Scholar

7. Akl OA, El Mahalli AA, Elkahky AA, Salem AM. WHO/ INRUD drug use indicators at primary healthcare centres in Alexandria, Egypt. J Taibah Univ Med Sci 2013; 9(11): 54-64.Search in Google Scholar

8. Jankovic SM, Maksimovic MR, Vusanovic A et al. Quality of work in state-owned and private pharmacies in city of Kragujevac. CMJ 2001; 42(1): 88-91.Search in Google Scholar

9. Stojanovic BB, Jankovic SM.An analysis of drug use indicators within primary care health facilities in Jagodina. Medicus. 2002; 3(2): 30-6.Search in Google Scholar

10. Otoom S, Batieha A, Hadidi H, Hasan M, Al-Saudi K. Evaluation of drug use in Jordan using WHO patient care and health facility indicators. East Mediterr Health J. 2002; 8(4-5): 544-9.10.26719/2002.8.4-5.544Search in Google Scholar

11. Dahal P, Bhattarai B, Adhikari D, Shrestha R, Baral SR, Shrestha N. Drug use pattern in Primary Health Care facilities of Kaski District, Western Nepal. Sunsari Technical College Journal. 2012; 1(1): 1-8.10.3126/stcj.v1i1.8652Search in Google Scholar

12. Hamrosi KK, Raynor DK, Aslani P. Pharmacist, general practitioner and consumer use of written medicine information in Australia: Are they on the same page? Res Social Adm Pharm. 2013; pii:S1551-7411(13): 00186-10doi:1016.Search in Google Scholar

13. Chedi BAZ, Abdu-Aguye I, Kwanashie HO. Analysis of Patient Care and Facility Indicators in Public Health Institutions in Kano State-owned, Nigeria. NJPS 2009; 8(2): 72-8.Search in Google Scholar

14. Hogerzeil HV, Ross-Degnan D, Laing RO, et al. Field tests for rational drug use in twelve developing countries. Lancet. 1993; 342(8884): 1408-10.10.1016/0140-6736(93)92760-QSearch in Google Scholar

15. Naves Jde O, Silver LD. Evaluation of pharmaceutical assistance in public primary care in Brasilia, Brazil. Rev Saude Publica. 2005; 39(2): 223-30. 10.1590/S0034-89102005000200013Search in Google Scholar