Online Dispute Resolution Platforms (ODR): A Legal and Technical Perspective

Online Dispute Resolution (ODR) platforms have emerged as a crucial tool in the digital age, addressing the need for efficient conflict resolution in e-commerce and cross-border transactions. This paper examines ODR platforms from legal and technical perspectives, exploring their role in modernising alternative dispute resolution (ADR) mechanisms. The paper analyses the legal frameworks governing ODR, including international regulations and national legislation. It also investigates the technical aspects of ODR platforms, such as user interface design, data security, and the integration of artificial intelligence in dispute resolution processes. By synthesising legal and technical insights, this paper contributes to understanding ODR platforms as a multifaceted solution for enhancing access to justice in the digital marketplace. It concludes with recommendations for policymakers, technologists, and legal practitioners to foster the development of effective and equitable ODR systems.