[
Ab Hamid, M. R., Sami, W., and Sidek, M. H. M. 2017. Discriminant validity assessment: Use of Fornell and Larcker criterion versus HTMT criterion. Journal of Physics: Conference Series 890: 012163. https://doi.org/10.1088/1742-6596/890/1/012163
]Search in Google Scholar
[
Acemoglu, D., and Restrepo, P. 2020. Robots and jobs: Evidence from US labor markets. Journal of Political Economy 128 (6): 2188-2244.
]Search in Google Scholar
[
Barclay, D. W., Higgins, C. A., and Thompson, R. 1995. The partial least squares approach to causal modeling: Personal computer adoption and use as an illustration. Technology Studies 2 (2): 285-309.
]Search in Google Scholar
[
Bekey, G. A. 2005. Autonomous robots: From biological inspiration to implementation and control. MIT press.
]Search in Google Scholar
[
Bowen, J., and Morosan, C. 2018. Beware hospitality industry: The robots are coming. Worldwide Hospitality and Tourism Themes 10 (6): 726-733. https://doi.org/10.1108/WHATT-07-2018-0045
]Search in Google Scholar
[
Breque, M., De Nul, L., and Petridis, A. 2021. Industry 5.0 towards a sustainable, human-centric and resilient European industry. Brussels: European Commission.
]Search in Google Scholar
[
Brynjolfsson, E., and McAfee, A. 2014. The second machine age: Work, progress, and prosperity in a time of brilliant technologies. W. W. Norton & Company.
]Search in Google Scholar
[
Cammann, C., Fichman, M., Jenkins, G. D., and Klesh, J. 1983. Michigan Organizational Assessment Questionnaire. In Assessing Organizational Change: A Guide to Methods, Measures, and Practices, edited by S. E. Seashore, E. E. Lawler, P. H. Mirvis, and C. Cammann, 71-138. New York: Wiley-Interscience.
]Search in Google Scholar
[
Carrozza, M. C. 2019. The Robot and Us. An ‘Antidisciplinary’ Perspective on the Scientific and Social Impacts of Robotics. Switzerland: Springer.
]Search in Google Scholar
[
Casserley, T., and Megginson, D. 2009. Learning from Burnout. Developing Sustainable Leaders and Avoiding Career Derailment. Elsevier.
]Search in Google Scholar
[
Castillo, J. F., Ortiz, J. H., Velasquez, M. F. D., and Saavedra, D. F. 2021. Cobots in Industry 4.0: Safe and Efficient Interaction. In Collaborative and Humanoid Robots, edited by J. H. Ortiz and R. K. Vinjamuri, IntechOpen. https://doi.org/10.5772/intechopen.99540
]Search in Google Scholar
[
Chalkiti, K., and Sigala, M. 2010. Staff Turnover in the Greek Tourism Industry: A Comparison between Insular and Peninsular Regions. International Journal of Contemporary Hospitality Management 22 (3): 335-359. https://doi.org/10.1108/09596111011035945
]Search in Google Scholar
[
Codling, S., Pinnock, J., Barrett, E., Gayle, S., Stephenson, N., Sibblies, N., and Sinclair-Maragh, G. 2023. Factors Contributing to Staff Turnover in the Hotel Industry: A Literature Review. IntechOpen. https://doi.org/10.5772/intechopen.107025
]Search in Google Scholar
[
Cohen, J. 1988. Statistical power analysis for the behavioral sciences. Lawrence Erlbaum Associates.
]Search in Google Scholar
[
Costin, A., Roman, A. F., and Balica, R. S. 2023. Remote work burnout, professional job stress, and employee emotional exhaustion during the COVID-19 pandemic. Frontiers in Psychology 14: 1193854. https://doi.org/10.3389/fpsyg.2023.1193854
]Search in Google Scholar
[
Čuić Tanković, A., Perišić Prodan, M., and Benazić, D. 2023. Consumer segments in blockchain technology adoption. South East European Journal of Economics and Business 18 (2): 162-172. https://doi.org/10.2478/jeb-2023-0025
]Search in Google Scholar
[
Demerouti, E., Bakker, A. B., Nachreiner, F., and Schaufeli, W. B. 2001. The job demands-resources model of burnout. Journal of Applied Psychology 86 (3): 499-512.
]Search in Google Scholar
[
Demir, K. A., Döven, G., and Sezen, B. 2019. Industry 5.0 and Human-Robot Co-Working. Procedia Computer Science 158: 688-695. https://doi.org/10.1016/j.procs.2019.09.104
]Search in Google Scholar
[
De Vaus, D. 2013. Surveys in Social Research. London: Routledge. https://doi.org/10.4324/9780203501054
]Search in Google Scholar
[
Ding, J., and Wu, Y. 2023. The Mediating Effect of Job Satisfaction and Emotional Exhaustion on the Relationship between Psychological Empowerment and Turnover Intention among Chinese Nurses during the COVID-19 Pandemic: A Cross-Sectional Study. BMC Nursing 22: 221. https://doi.org/10.1186/s12912-023-01357-y
]Search in Google Scholar
[
Doyle Kent, M., and Kopacek, P. 2020. Do We Need Synchronization of the Human and Robotics to Make Industry 5.0 a Success Story? In Digital Conversion on the Way to Industry 4.0, edited by N. M. Durakbasa and M. G. Gençyılmaz, 302-311. ISPR 2020. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-62784-3_25
]Search in Google Scholar
[
Duarte, A. P., and Silva, V. H. 2023. Satisfaction with Internal Communication and Hospitality Employees’ Turnover Intention: Exploring the Mediating Role of Organizational Support and Job Satisfaction. Administrative Sciences 13 (10): 216. https://doi.org/10.3390/admsci13100216
]Search in Google Scholar
[
Ducharme, L. J., Knudsen, H. K., and Roman, P. M. 2008. Emotional Exhaustion and Turnover Intention in Human Service Occupations: The Protective Role of Coworker Support. Sociological Spectrum 28: 81-104. https://doi.org/10.1080/02732170701675268
]Search in Google Scholar
[
Edú-Valsania, S., Laguía, A., and Moriano, J. A. 2022. Burnout: A Review of Theory and Measurement. International Journal of Environmental Research and Public Health 19 (3): 1780. https://doi.org/10.3390/ijerph19031780.
]Search in Google Scholar
[
Fornell, C., and Larcker, D. F. 1981. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research 18 (1): 39-50. https://doi.org/10.1177%2F002224378101800104
]Search in Google Scholar
[
Frey, C. B., and Osborne, M. A. 2017. The future of employment: How susceptible are jobs to computerisation? Technological Forecasting and Social Change 114: 254-280.
]Search in Google Scholar
[
Green, A. E., Miller, E. A., and Aarons, G. A. 2013. Transformational Leadership Moderates the Relationship between Emotional Exhaustion and Turnover Intention among Community Mental Health Providers. Community Mental Health Journal 49 (4): 373-379. https://doi.org/10.1007/s10597-011-9463-0.
]Search in Google Scholar
[
Hair, J.F., Ringle, C.M., and Sarstedt, M. 2011. PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice 19 (2): 139-152. https://doi.org/10.2753/MTP1069-6679190202
]Search in Google Scholar
[
Hair, J. F., Hult, T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., and Ray, S. 2021. Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. A Workbook. Switzerland: Springer.
]Search in Google Scholar
[
Han, J. W. 2022. A Review of Antecedents of Employee Turnover in the Hospitality Industry on Individual, Team and Organizational Levels. International Hospitality Review 36 (1): 156-173. https://doi.org/10.1108/IHR-09-2020-0050
]Search in Google Scholar
[
Henseler, J., Ringle, C. M., and Sarstedt, M. 2015. A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science 43: 115-135. https://doi.org/10.1007/s11747-014-0403-8
]Search in Google Scholar
[
Holtom, B. C., Mitchell, T. R., Lee, T. W., and Eberly, M. B. 2008. Turnover and Retention Research: A Glance at the Past, a Closer Review of the Present, and a Venture into the Future. Academy of Management Annals 2 (1): 231-274. https://doi.org/10.5465/19416520802211552
]Search in Google Scholar
[
Hom, P. W., and Griffeth, R. W. 1995. Employee Turnover. Cincinnati, OH: SouthWestern College Publishing.
]Search in Google Scholar
[
Hom, P. W., Lee, T. W., Shaw, J. D., and Hausknecht, J. P. 2017. One Hundred Years of Employee Turnover Theory and Research. Journal of Applied Psychology 102 (3): 530-545. https://doi.org/10.1037/apl0000103
]Search in Google Scholar
[
Ing, L. Y., Grossman, G., and Christian, D. 2022. Digital Transformation: ‘Development for All’? In New Normal, New Technology, New Financing, edited by L. Y. Ing and D. Rodrik, 76-88. Jakarta: ERIA and IEA.
]Search in Google Scholar
[
Kibui, A., Gachunga, H., and Namusonge, G. 2014. Role of Talent Management on Employees Retention in Kenya: A Survey of State Corporations in Kenya: Empirical Review. International Journal of Social Science 3 (2): 414-424.
]Search in Google Scholar
[
Kim, N. 2014. Employee Turnover Intention Among Newcomers in Travel Industry. International Journal of Tourism Research 16: 56-64. https://doi.org/10.1002/jtr.1898
]Search in Google Scholar
[
Kim, S. 2022. Working With Robots: Human Resource Development Considerations in Human-Robot Interaction. Human Resource Development Review 21 (1): 48-74. https://doi.org/10.1177/15344843211068810
]Search in Google Scholar
[
Knudsen, H. K., Ducharme, L. J., and Roman, P. M. 2009. Turnover Intention and Emotional Exhaustion “at the Top”: Adapting the Job Demands-Resources Model to Leaders of Addiction Treatment Organizations. Journal of Occupational Health and Psychology 14 (1): 84-95. https://doi.org/10.1037/a0013822
]Search in Google Scholar
[
Kundu, S. C., and Lata, K. 2017. Effects of Supportive Work Environment on Employee Retention: Mediating Role of Organizational Engagement. International Journal of Organizational Analysis 25 (4): 703-722. https://doi.org/10.1108/IJOA-12-2016-1100
]Search in Google Scholar
[
Kwanya, T. 2023. Working with Robots as Colleagues: Kenyan Perspectives of Ethical Concerns on Possible Integration of Co-bots in Workplaces. In Responsible AI in Africa. Social and Cultural Studies of Robots and AI, edited by D. O. Eke, K. Wakunuma, and S. Akintoye. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-08215-3_4
]Search in Google Scholar
[
Lee, R. T., and Ashforth, B. E. 1996. A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology 81 (2): 123-133. https://doi.org/10.1037/0021-9010.81.2.123
]Search in Google Scholar
[
Leiter, M. P., and Maslach, C. 2005. Banishing Burnout. Six Strategies for Improving Your Relationship with Work. Jossey-Bass.
]Search in Google Scholar
[
Lukić Nikolić, J. 2022. Industrija 5.0 i digitalno poslovanje organizacija: uticaj na ljudske resurse. [Industry 5.0 and Digital Business of Organizations: Impact on Human Resources]. Zbornik radova Međunarodne naučne konferencije Mediji i Ekonomija 8: 289-295. https://doi.org/10.7251/BLCZR0522289L
]Search in Google Scholar
[
Lukić Nikolić, J., and Lazarević, S. 2022. Employer branding and employee value proposition for Generation Z in digital economy. Marketing 53 (3): 203-214. https://doi.org/10.5937/mkng2203203L
]Search in Google Scholar
[
Lukić Nikolić, J., and Garabinović, D. 2023. Personal and organizational factors impacting burnout syndrome among hotel employees: A bibliometric and content analysis. Menadžment u hotelijerstvu i turizmu 11 (2): 129-145. https://doi.org/10.5937/menhottur2302129L
]Search in Google Scholar
[
Lukić Nikolić, J., and Labus, P. 2024. Robotic systems in food and beverage preparation facilities: key implications for leaders and human resources. Economics of Agriculture 71 (1): 59-73. https://doi.org/10.59267/ekoPolj240159L
]Search in Google Scholar
[
Lukić Nikolić, J., and Mirković, V. 2024. Emotional Exhaustion of Employees in Banking sector: Empirical results from Serbia. Bankarstvo 53 (1): 88-101. https://doi.org/10.5937/bankarstvo2401074N
]Search in Google Scholar
[
Lukić Nikolić, J. 2024. Students’ Perceptions of Workplace Robots in the Republic of Serbia. Management: Journal of Sustainable Business and Management Solutions in Emerging Economies 29 (2): 61-70. https://doi.org/10.7595/management.fon.2024.0004
]Search in Google Scholar
[
Maslach, C., and Jackson, S. E. 1981. The measurement of experienced burnout. Journal of Occupational Behavior 2 (2): 99-113. https://doi.org/10.1002/job.4030020205
]Search in Google Scholar
[
Maslach, C., Jackson, S. E., and Leiter, M. P. 1996. Maslach Burnout Inventory Manual. Mountain View, California: CPP.
]Search in Google Scholar
[
Maslach, C., Schaufeli, W. B., and Leiter, M. P. 2001. Job Burnout. Annual Review of Psychology 52 (1): 397-422.
]Search in Google Scholar
[
Nahavandi, S. 2019. Industry 5.0 – A Human-Centric Solution. Sustainability 11 (6): 4371. https://doi.org/10.3390/su11164371
]Search in Google Scholar
[
Nakitare, J., Sawe, E., Nyambala, J., and Kwanya, T. 2020. The emerging roles of academic librarians in Kenya: Apomediaries or infomediaries? Library Management 41 (6/7): 339-353.
]Search in Google Scholar
[
Nof, S. Y., ed. 2019. Springer handbook of automation. Springer Nature.
]Search in Google Scholar
[
Özdemir, V., and Hekim, N. 2018. Birth of Industry 5.0: Making Sense of Big Data with Artificial Intelligence, The Internet of Things and Next Generation Technology Policy. OMICS A Journal of Integrative Biology 22 (1): 65-76. https://doi.org/10.1089/omi.2017.0194
]Search in Google Scholar
[
Pacheco, A., Alvarez, A., Peñaranda, C., Pineda, F., Quispe, J., Felix-Poicon, E., and Ruiz, M. 2023. The effect of burnout syndrome on the job satisfaction of employees in the municipalities of South Lima: a cross-sectional study. Annals of Medicine and Surgery 85 (10): 4731-4738. https://doi.org/10.1097/MS9.0000000000000790
]Search in Google Scholar
[
Parasuraman, R., and Riley, V. 1997. Humans and automation: Use, misuse, disuse, abuse. Human Factors 39 (2): 230-253.
]Search in Google Scholar
[
Park, K. H., and Kim, D. K. 2021. Understanding the relationships among emotional exhaustion, job satisfaction, and emotional intelligence of hotel front desk employees. Asia Pacific Journal of Tourism Research 26 (5): 504-515. https://doi.org/10.1080/10941665.2021.1874448
]Search in Google Scholar
[
Parker, S. K., and Grote, G. 2019. Automation, Algorithms, and Beyond: Why Work Design Matters More Than Ever in a Digital World. Applied Psychology 71 (4): 1171-1204. https://doi.org/10.1111/apps.12241
]Search in Google Scholar
[
Pauliková, A., Gyurák Babeľová, Z., and Ubárová, M. 2021. Analysis of the Impact of Human-Cobot Collaborative Manufacturing Implementation on the Occupational Health and Safety and the Quality Requirements. International Journal of Environmental Research and Public Health 18 (4): 1927. https://doi.org/10.3390/ijerph18041927
]Search in Google Scholar
[
Schaufeli, W., and Enzmann, D. 1998. The burnout companion to study and practice: a critical analysis. Taylor & Francis.
]Search in Google Scholar
[
Schaufeli, W. B., and Buunk, B. P. 2003. Burnout: An overview of 25 years of research and theorizing. In The Handbook of Work and Health Psychology, edited by M. J. Schabracq, J. A. M. Winnubst and C. L. Cooper, 384-425. John Willey & Sons.
]Search in Google Scholar
[
Siciliano, B., and Khatib, O., ed. 2016. Springer handbook of robotics. Springer.
]Search in Google Scholar
[
Smids, J., Nyholm, S., and Berkers, H. 2020. Robots in the Workplace: a Threat to - or Opportunity for - Meaningful Work? Philosophy & Technology 33: 503-522. https://doi.org/10.1007/s13347-019-00377-4
]Search in Google Scholar
[
Singh, D. 2019. A Literature Review on Employee Retention with Focus on Recent Trends. International Journal of Scientific Research in Science and Technology 6 (1): 425-431. https://doi.org/10.32628/IJSRST195463
]Search in Google Scholar
[
Tett, R.P., and Meyer, J.P. 1993. Job satisfaction, organizational commitment, turnover intention and turnover: Path analyses based on meta-analytic findings. Personnel Psychology 46 (2): 259-293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
]Search in Google Scholar
[
Turja, T., and Oksanen, A. 2019. Robot Acceptance at Work: A Multilevel Analysis Based on 27 EU Countries. International Journal of Social Robotics 11: 679-689. https://doi.org/10.1007/s12369-019-00526-x
]Search in Google Scholar
[
Xu, X., Lu, Y., Vogel-Heuser, B., and Wang, L. 2021. Industry 4.0 and Industry 5.0 – Inception, conception and perception. Journal of Manufacturing Systems 61: 530-535. https://doi.org/10.1016/j.jmsy.2021.10.006
]Search in Google Scholar
[
Yam, K. C., Tang, P. M., Jackson, J. C., Su, R., and Gray, K. 2023. The Rise of Robots Increases Job Insecurity and Maladaptive Workplace Behaviors: Multimethod Evidence Journal of Applied Psychology 108 (5): 850-870. https://doi.org/10.1037/apl0001045
]Search in Google Scholar
[
Yang, N. 2023. The Causes, Effects, and Interventions of Workplace Emotional Exhaustion. Proceedings of the International Conference on Interdisciplinary Humanities and Communication Studies (ICIHCS 2022) 6: 516-520. https://doi.org/10.54254/2753-7048
]Search in Google Scholar
Profilo Orcid