<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Word of mouth marketing (WOMM) does not travel as unidirectionally and straight as previously assumed. Rather, consumers are active co-producers of value and translate and transform marketing meanings. Word of mouth resulting from marketing communications can be anything from euphoric to resistant, and the discourse evolving around a product seeding has a strong impact on how this product is perceived. As messages become translated into meaningful, communally shared material, particular cultural restraints cause possibilities open up, rules to become less constraining, and the principles and guidelines for successful social branding engagement to become much more about human relationships than one-way communication.
Social brand engagement is a genuine, natural interconnection between brand mentions and consumer-to-consumer social experiences. Therefore, simply observing the reach and valence of product mentions is too short sighted. To effectively attain social brand engagement, promotions need to seem authentic and congruent with people, media, other content and the offline or online context. A deep analysis of what is going on in the prospective environment of a message to be seeded is a precondition for the optimal design of a WOMM campaign and the accurate interpretation of its success.
</p>
</abstract>

Word of mouth marketing (WOMM) does not travel as unidirectionally and straight as previously assumed. Rather, consumers are active co-producers of value and translate and transform marketing meanings. Word of mouth resulting from marketing communications can be anything from euphoric to resistant, and the discourse evolving around a product seeding has a strong impact on how this product is perceived. As messages become translated into meaningful, communally shared material, particular cultural restraints cause possibilities open up, rules to become less constraining, and the principles and guidelines for successful social branding engagement to become much more about human relationships than one-way communication.
Social brand engagement is a genuine, natural interconnection between brand mentions and consumer-to-consumer social experiences. Therefore, simply observing the reach and valence of product mentions is too short sighted. To effectively attain social brand engagement, promotions need to seem authentic and congruent with people, media, other content and the offline or online context. A deep analysis of what is going on in the prospective environment of a message to be seeded is a precondition for the optimal design of a WOMM campaign and the accurate interpretation of its success.

Lost in Translation: The Social Shaping of Marketing Messaging

Professor of Marketing, Schulich School of Business, York University,

Associate Professor of Marketing, HEC Paris,

Assistant Professor of Marketing Wilfred Laurier University,

NIM Marketing Intelligence Review

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Lost in Translation: The Social Shaping of Marketing Messaging"}

Word of mouth marketing (WOMM) does not travel as unidirectionally and straight as previously assumed. Rather, consumers are active co-producers of value and...

Lost in Translation: The Social Shaping of Marketing Messaging

Pubblicato online: 04 nov 2014

Pagine: 22 - 27

DOI: https://doi.org/10.2478/gfkmir-2014-0094

Parole chiave
WOM, Blogs, Social Media, Product Seeding, Network Co-Production, Consumer-Marketer, Social Brand Engagement

© 2014

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Lost in Translation: The Social Shaping of Marketing Messaging

Pubblicato online: 04 nov 2014

Pagine: 22 - 27

DOI: https://doi.org/10.2478/gfkmir-2014-0094

Parole chiaveWOM, Blogs, Social Media, Product Seeding, Network Co-Production, Consumer-Marketer, Social Brand Engagement

© 2014

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Parole chiave
WOM, Blogs, Social Media, Product Seeding, Network Co-Production, Consumer-Marketer, Social Brand Engagement