[1. Tilokavichai, V., P. Sophatsathit. An Organization-Wide Analysis of ERPand Information Systems Interrelationship for Logistics Support. - Journal of System and Management Sciences, Vol. 1, 2011.]Search in Google Scholar
[2. Kettinger, W. J., C. C. Lee. Perceived Service Quality and User Satisfaction with the Information Services Function. - Decision Sciences, Vol. 25, 1995, 737-765.10.1111/j.1540-5915.1994.tb01868.x]Search in Google Scholar
[3. Jia, R., B. H. Reich. IT Service Climate - An Essential Managerial Tool to Improve Client Satisfaction with IT Service Quality. - Inform Syst Manage, Vol. 28, 2011, 174-179.10.1080/10580530.2011.562401]Search in Google Scholar
[4. Liu, Z., J. Zhang, L. Zou. ITSQM: A Conceptual Model of IT Service Quality. - In: Proceedings of 6th International Conference on Management Science and Engineering Management, Islamabad, Pakistan, Springer, 2012, 245-253.]Search in Google Scholar
[5. Liu, Z., J. Zhang. The Evaluation Index System for Enterprise IT Service Quality. - In: Proceedings of 6th International Conference on Management Science and Engineering Management, Islamabad, Pakistan, 2012, 219-226.]Search in Google Scholar
[6. Garvin, D. A. What Does “Product Quality” Really Mean? - Sloan Management Review, Vol. 1, 1984, 1984.]Search in Google Scholar
[7. Nelson, R. R., P. A. Todd. Antecedents of Information and System Quality: An Empirical Examination Within the Context of Data Warehousing. - J. Manag. Inform. Syst., Vol. 21, 2005, 199-235.10.1080/07421222.2005.11045823]Search in Google Scholar
[8. Rust, R. T., P. K. Kannan. The Era of e-Service. New York, M. E. Sharpe, Inc., 2002.]Search in Google Scholar
[9. Boehm, B. W., H. In. Identifying Quality-Requirement Conflicts. - IEEE Software, Vol. 2, 1996.10.1109/52.506460]Search in Google Scholar
[10. Baroudi, J. J., W. J. Orlikowski. A Short-From Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use. - J. Manag. Inform. Syst., Vol. 4, 1988.10.1080/07421222.1988.11517807]Search in Google Scholar
[11. Grönroos, C. Service Quality Model and Its Marketing Implications. - European Journal of Marketing, Vol. 18, 1984, 36-44.10.1108/EUM0000000004784]Search in Google Scholar
[12. Parasuraman, A., V. A. Zeithaml, L. L. Berry. A Conceptual Model of Service Quality and Its Implications for Future Research. - Journal of Marketing, Vol. 49, 1985, 41-50.10.1177/002224298504900403]Search in Google Scholar
[13. Parasuraman, Zeithaml, Berry. SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. - Journal of Retailing, Vol. 64, 1988, 12-41.]Search in Google Scholar
[14. Barnes, S., R. Vidgen. An Evaluation of Cyber-Bookshops: The Web Qual Method. - International Journal of Electronic Commerce, Vol. 6, 2001, 11-30.10.1080/10864415.2001.11044225]Search in Google Scholar
[15. Sigala, M. The ASP-Qual Model: Measuring ASP Service Quality in Greece. - Managing Service Quality, Vol. 1, 2004, 103-114.10.1108/09604520410513703]Search in Google Scholar
[16. Yang, Y., C. Onita, J. Dhaliwal, X. Zhang. TESTQUAL: Conceptualizing Software Testing asa Service. - In: Proceedings of 15th Americas Conference on Information Systems (AMCIS), San Francisco, California, 2009.]Search in Google Scholar
[17. Benlian, A., M. Koufaris, T. Hess. Service Quality in Software-as-a-Service: Developing the Saa S-Qual Measure and Examining Its Role in Usage Continuance. - Journal of Management Information Systems, Vol. 3, 2012, 85-126.10.2753/MIS0742-1222280303]Search in Google Scholar
[18. Kabir, G., A. A. Hasin. Evaluation of Customer Oriented Success Factors in Mobile Commerce Using Fuzzy AHP, 2011.10.3926/jiem.2011.v4n2.p361-386]Search in Google Scholar
[19. Kettinger, W. J., C. C. Lee, S. Lee. Global Measures of Information Service Quality: A Cross-National Study. - Decision Sciences, Vol. 26, 1995, 569-588.10.1111/j.1540-5915.1995.tb01441.x]Search in Google Scholar
[20. Van Dyke, T. P., L. A. Kappelman, V. R. Prybutok. Measuring Information Systems Quality: Concerns on the Use of the SERVQUAL Questionnaire. - Mis Quart, Vol. 21, 1997, 195-208.10.2307/249419]Search in Google Scholar
[21. Jiang, J. J., G. Klein, S. M. Crampton. A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement. - Decision Sciences, Vol. 31, 2000, 725-743.10.1111/j.1540-5915.2000.tb00940.x]Search in Google Scholar
[22. Su, Q., Y. Li u, P. Cao. Study on B2Ce-Commerce Service Quality Based on Service Interaction. - Journal of the China Society for Scientific Andtechnical Information, Vol. 5, 2009, 784-790.]Search in Google Scholar
[23. Ding, Y., D. Straub. Quality of ISin Services: Theory and Validation of Constructs for Service, Information, and System. - In: Proceedings of International Conference on Information Systems ICIS’2008, 2008.]Search in Google Scholar
[24. De Lone, W. H., E. R. Mc Lean. The De Lone and Mc Lean Model of Information Systems Success: A Ten-Year Update. - Journal of Management Information Systems, Vol. 19, 2003, 9-30.10.1080/07421222.2003.11045748]Search in Google Scholar
[25. Darshana, S., G. Guy. A Factor and Structural Equation Analysis of the Enterprise Systems Success Measurement Model. - In: Proceedings of 25th International Conference on Information Systems, 2004. ]Search in Google Scholar