Research on the Model Construction and Analysis of the Enterprise E-commerce Service Capability

[1] Kumar, G., Saha, R., Buchanan, W. J., Geetha, G., Thomas, R., Rai, M. K., & Alazab, M. (2020). Decentralized accessibility of e-commerce products through blockchain technology. Sustainable Cities and Society, 2020(62), 102-112. Search in Google Scholar

[2] Stephen, Z., Kwame, O. D., Ilan, A., & Bersant, H. (2018). Credit Risk Research: Review and Agenda. Emerging Markets Finance and Trade, 54(4), 811–835. Search in Google Scholar

[3] Bannier, C. E., Bofinger, Y., & Rock, B. (2021). Corporate social responsibility and credit risk. Finance Research Letters, 2021(102052). Search in Google Scholar

[4] Lemos, A. L., Daniel, F., & Benatallah, B. (2016). Web service composition: a survey of techniques and tools. ACM Comput. Surv., 48, 33-40. Search in Google Scholar

[5] Masdari, M., ValiKardan, S., Shahi, Z., & Azar, S. I. (2016). Towards workflow scheduling in cloud computing: a comprehensive analysis. Netw. Comput. Appl., 66, 64–82. Search in Google Scholar

[6] Stephan M. Wagner, Christoph Bode. (2015). An empirical investigation into Serviceability in e-commerce. Journal of Purchasing and Supply Management, 12(6), 301-312. Search in Google Scholar

[7] Zong, K., Yuan, Y., Montenegro-Marin, C. E., & Kadry, S. N. (2021). OR-Based Intelligent Decision Support System for E-Commerce. Journal of Theoretical and Applied Electronic Commerce Research, 16(4), 1150–1164. Search in Google Scholar

[8] Molinillo, S., Li´ ebana-Cabanillas, F., & Anaya-Sánchez, R. (2018). A social commerce intention model for traditional E-commerce sites. Journal of Theoretical and Applied Electronic Commerce Research, 13(2), 80–93. Search in Google Scholar

[9] Armen Tumanyan. (2013). Organization and problem for Flexible Service Capacity in e-commerce. Data & Knowledge Engineering, 61(2), 263-280. Search in Google Scholar

[10] Masdari, M., Salehi, F., Jalali, M., & Bidaki, M. (2017). A survey of PSO-based scheduling algorithms in cloud computing. Netw. Syst. Manage., 25, 122–158. Search in Google Scholar

[11] Bidata day. (2014). Research on the influence mechanism of B2C Internet business enterprise-customer interaction on customer experience. China Soft Science, 2014(12), 124-130. Search in Google Scholar

[12] Niknejad, N., Amiri, I. S. (2019). Literature review of service-oriented architecture (SOA) adoption researches and the related significant factors. In: Niknejad, N., Che Hussin, A. R., Amiri, I. S. (Eds.). *The impact of service-oriented architecture adoption on organizations, 9–41. Search in Google Scholar

[13] Nelson, Winter S. (1982). Evolutionary theorizing in economies. Journal of Economic Perspectives, 1(3), 23-46. Search in Google Scholar

[14] Rodriguez-Mier, P., Pedrinaci, C., Lama, M., & Mucientes, M. (2016). An integrated semantic web service discovery and composition framework. IEEE Trans. Serv. Comput., 9, 537–550. Search in Google Scholar

[15] Grant, R. M. (1996). Prospering dynamically in competitive environments: organizational capability as knowledge integration. Organization Science, 7, 375-387. Search in Google Scholar

[16] Narayanaswamy, R., & Heiens, R. A. (2021). Finding the optimal social media marketing mix to drive customer attraction and sales performance: an exploratory study. Electronic Marketing and Retailing, 13(1). Search in Google Scholar

[17] Wu, T., & Liu, X. (2020). A dynamic interval type-2 fuzzy customer segmentation model and its application in E-commerce. Applied Soft Computing Journal, 94, 106366. Search in Google Scholar

[18] Xu, J., Guo, L., Zhang, R., Zhang, Y., Hu, H., Wang, F., & Pei, Z. (2017). Towards fuzzy QoS driven service selection with user requirements. In: 2017 International Conference on Progress in Informatics and Computing (PIC), 230–234. Search in Google Scholar

[19] Zamani, E. D., Griva, A., Spanaki, K., O’Raghallaigh, P., & Sammon, D. (2021). Making Sense of Business Analytics in Project Selection and Prioritisation: Insights from the Start-Up Trenches. Information Technology & People. Search in Google Scholar

[20] Ali, F. (2021). US e-commerce grows 44.0% in 2020. (Retrieved February 15, 2021). [Online]. Available: https://bit.ly/36tJmlC. Search in Google Scholar

[21] Jiang, X., Wang, H., Guo, X., & Gong, X. (2019). Using the FAHP, ISM, and micmac approaches to study the sustainability influencing factors of the last mile delivery of rural e-commerce logistics. Sustainability, 11(14), 18–30. Search in Google Scholar

[22] Mehta, V., Bawa, S., & Singh, J. (2020). Analytical review of clustering techniques and proximity measures. Artificial Intelligence Review, 53(8), 5995–6023. Search in Google Scholar

[23] Mikalef, P., Pappas, I. O., Krogstie, J., & Pavlou, P. A. (2020). Big data and business analytics: a research agenda for realizing business value. Information Management, 57(1), 103237. Search in Google Scholar

[24] Bergmann, F. M., Wagner, S. M., & Winkenbach, M. (2020). Integrating first-mile pickup and last-mile delivery on shared vehicle routes for efficient urban e-commerce distribution. Transportation Research Part B, 131, 26–62. Search in Google Scholar

[25] P´erez-Amaral, T., Valarezo, A., López, R., Garín-Mu˜noz, T., & Herguera, I. (2020). E-commerce by individuals in Spain using panel data 2008–2016. Telecommunications Policy, 44(4). Search in Google Scholar

[26] Griva, A., Bardaki, C., Pramatari, K., & Doukidis, G. (2021). Factors affecting customer analytics: evidence from three retail cases. *Information Systems Frontiers, 1–24. Search in Google Scholar

[27] Chen, C., Demir, E., Huang, Y., & Qiu, R. (2021). The adoption of self-driving delivery robots in last mile logistics. Transportation Research Part E, 146, 102214. Search in Google Scholar

[28] Ngai, T. K. P., & Leung, Y. H. (2012). Design and Development of a context-aware Decision Support System for real-time Accident Handling in Logistics. Decision Support Systems, 52(4), 816-827. Search in Google Scholar

[29] Boer, M., Bosch, F. A., & Volberda, H. W. (2009). Building a Foundation for Knowledge Context of Garment Factory. Decision Support Systems, 52(1), 74-86. Search in Google Scholar

[30] Kasava, N. K., Yusof, N. M., & Saman, M. Z. M. (2020). Sustainable manufacturing application in Malaysian automotive manufacturing. Business Technology Management, 2(1), 34–39. Search in Google Scholar

[31] Kosaka, M., Zhang, Q., Dong, W., & Wang, J. (2012). Service value co-creation model considering experience based on service field concept. ICSSSM, 2012, 724–729. Search in Google Scholar

[32] Levin, Z. D., & Cross, R. (2011). The future of Knowledge Context of Logistics Modes. Management Science, 2011(11), 1477-1490. Search in Google Scholar

[33] Chao, W., Xianyu, B., Jun, X., & Fei, W. (2018). Research on cross-border e-commerce trade chain and alliance chain based on blockchain technology. Modern Electronics Technology, 41(21), 169–172. Search in Google Scholar

[34] Hsiao, Y. H., Chen, M. C., & Liao, W. C. (2017). Logistics service design for cross-border e-commerce using Kansei engineering with text-mining-based online content analysis. Telematics and Informatics, 34(4), 284–302. Search in Google Scholar

[35] Alvarez, S., Barney, J., McBride, R., & Wuebker, R. (2017). On opportunities: philosophical and empirical implications. Academy of Management Review, 39, 227–231. Search in Google Scholar

[36] Su, W., Wang, Y., Qian, L., Zeng, S., Baležentis, T., & Streimikiene, D. (2019). Creating a sustainable policy framework for cross-border e-commerce in China. Sustainability, 11(4), 943. Search in Google Scholar

[37] Roman, S. (2007). The Ethics of Online Retailing: A Scale Development and Validation from the Consumer's Perspective. Journal of Business Ethics, (2), 131–148. Search in Google Scholar

[38] Kantar, L. (2022). Finance and cost management in the process of logistics 4.0. In: Logistics 4.0 and Future of Supply Chains, Springer, pp. 215–234. Search in Google Scholar

[39] Kedia, A., Kusumastuti, D., & Nicholson, A. (2019). Establishing collection and delivery points to encourage the use of active transport: A case study in New Zealand using a consumer-centric approach. Sustainability, 11(22). Search in Google Scholar

[40] Jennifer N, Bearden W, Bruce Money. (2007). Ethical Values and Long-term Orientation. Journal of Business Ethics, 71(3), 261–274. Search in Google Scholar

[41] Valarie A. Zeithaml, A. Parasuraman, Arvind Malhotra. (2002). Service Quality Delivery through Websites: A Critical Review of Extant Knowledge. Journal of the Academy of Marketing Science, (30). Search in Google Scholar

[42] Anaza, N. A. (2014). Personality antecedents of customer citizenship behaviors in online shopping situations. Psychology and Marketing, 31(4), 251–263. Search in Google Scholar

[43] Bang, Y., Lee, D.-J., Han, K., Hwang, M., & Ahn, J.-H. (2013). Channel capabilities, product characteristics, and the impacts of mobile channel introduction. Journal of Management Information Systems, 30(2), 101–126. Search in Google Scholar

[44] Jamshidi, A., Faghih-Roohi, S., Hajizadeh, S., Núñez, A., Babuska, R., Dollevoet, R., & De Schutter, B. (2017). A big data analysis approach for rail failure risk assessment. Risk Analysis, 37(8), 1495–1507. Search in Google Scholar

[45] Li, J., & Mo, W. J. (2015). The O2O mode in electronic commerce. Development, 1(3), 246–249. Search in Google Scholar

[46] Morris, M., Schindehutte, M., Richardson, J., & Allen, J. (2015). The business model – a useful strategic concept? Conceptual, theoretical, and empirical insights. Small Business Strategy, 17(1), 27–50. Search in Google Scholar

[47] Rohan, N., Aniket, M., Jeetesh, R., & Girish, W. (2018). E-commerce recommendation system problems and solutions. IRJET e-ISSN, 4(2395-0056). Search in Google Scholar

[48] Zhang, J., Chen, H., Ma, J., & Tang, K. (2015). How to coordinate supply chain under O2O business model when demand deviation happens. Management Science and Engineering, 9(3), 24–28. Search in Google Scholar

[49] Escursell, S., Llorach, P., & Roncero, M. B. (2020). Sustainability in e-commerce packaging: A review. *Journal of Cleaner Production, 124314. Search in Google Scholar

[50] Gupta, A., Singh, R. K., & Suri, P. K. (2020). Prioritizing best practices for logistics service providers. In: Transforming Organizations through Flexible Systems Management, Springer, 257–275. Search in Google Scholar

[51] Khorshidian, H., Shirazi, M. A., & Ghomi, S. F. (2016). An intelligent truck scheduling and transportation planning optimization model for product portfolio in a cross-dock. *Journal of Intelligent Manufacturing, 1–22. Search in Google Scholar

[52] Pternea, M., Kepaptsoglou, K., & Karlaftis, M. G. (2015). Sustainable urban transit network design. Transportation Research Part A: Policy and Practice, 77, 276–291. Search in Google Scholar

[53] Chen, P., Zhao, R., & Lan, Y. (2022). E-commerce platform canvassing and service upgrade in an ocean shipping supply chain. Transportation Research Part E, 158, 102597. Search in Google Scholar

[54] Dutta, P., Mishra, A., Khandelwal, S., & Katthawala, I. (2020). A multiobjective optimization model for sustainable reverse logistics in Indian E-commerce market. Journal of Cleaner Production, 249. Search in Google Scholar