[Adalı, E. A., & Işık, A. T. (2017). Bir Tedarikçi Seçim Problemi İçin SWARA ve WASPAS Yöntemlerine Dayanan Karar Verme Yaklaşımı. International Review of Economics and Management, 5(4), 56-77.10.18825/iremjournal.335408]Search in Google Scholar
[Atilgan, E., Akinci, S., & Aksoy, S. (2003). Mapping service quality in the tourism industry. Managing Service Quality: An International Journal, 13(5), 412-422.10.1108/09604520310495877]Open DOISearch in Google Scholar
[Baker, D. (2013). Service quality and customer satisfaction in the airline industry: A comparison between legacy airlines and low-cost airlines. American Journal of Tourism Research, 2(1), 67-77.10.11634/216837861302317]Search in Google Scholar
[Cento, A. (2009). The airline industry challenges in the 21st century. Heidelberg: Physica-Verlag.10.1007/978-3-7908-2088-1]Search in Google Scholar
[Chakraborty, S., Bhattacharyya, O., Zavadskas, E. K., & Antucheviciene, J. (2015). Application of WASPAS method as an optimization tool in non-traditional machining processes. Information Technology and Control, 44(1), 77-88.]Search in Google Scholar
[Chakraborty, S., & Zavadskas, E. K. (2014). Applications of WASPAS method in manufacturing decision making. Informatica, 25(1), 1-20.10.15388/Informatica.2014.01]Open DOISearch in Google Scholar
[Chen, Y., Tseng, M., & Lin, R. (2011). Evaluating the customer perceptions on in-flight service quality. African Journal of Business Management, 5(7), 2854-2864.]Search in Google Scholar
[Cox, C., Burgess, S., Sellitto, C., & Buultjens, J. (2009). The role of user-generated content in tourists’ travel planning behavior. Journal of Hospitality Marketing and Management, 18(8), 743-764.10.1080/19368620903235753]Search in Google Scholar
[Cunningham, L., Young, C., & Lee, M. (2004). Perceptions of airline service quality: Pre and post 9/11. Public Works Management & Policy, 9(1), 10-25.10.1177/1087724X04265135]Search in Google Scholar
[Curtis, T., Rhoades, D., & Waguespack, B. P. (2012). Satisfaction with airline service quality: Familiarity breeds contempt. International Journal of Aviation Management, 1(4), 242-256.10.1504/IJAM.2012.050472]Search in Google Scholar
[Eroğlu, E. (2005). Müşteri Memnuniyeti Ölçüm Modeli. İ.Ü. İşletme Fakültesi İşletme Dergisi, 34(1), 7-25.]Search in Google Scholar
[Gal-Tzur, A., Rechavi, A., Beimel, D., & Freund, S. (2018). An improved methodology for extracting information required for transport related decisions from Q & A forums: A case study of TripAdvisor. Travel Behaviour and Society, 10, 1-9.10.1016/j.tbs.2017.08.001]Open DOISearch in Google Scholar
[Ghorabaee, M. K., Amiri, M., Zavadskas, E. K., & Antucheviciene, J. (2018). A new hybrid fuzzy MCDM approach for evaluation of construction equipment with sustainability considerations. Archives of Civil and Mechanical Engineering, 18(1), 32-49.10.1016/j.acme.2017.04.011]Search in Google Scholar
[Ghorabaee, M. K., Amiri, M., Zavadskas, E. K., Turskis, Z., & Antucheviciene, J. (2017). A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria. Journal of Air Transport Management, 63, 45-60.10.1016/j.jairtraman.2017.05.008]Search in Google Scholar
[Gupta, H. (2018). Evaluating service quality of airline industry using hybrid best worst method and VIKOR. Journal of Air Transport Management, 68, 35-47.10.1016/j.jairtraman.2017.06.001]Search in Google Scholar
[Gümüş, S., & Göker, E. Ü. (2012). Hizmet kalitesinin hizmet performansına etkisi: bir hastanede uygulama. İstanbul: Hiperlink Yayınları.]Search in Google Scholar
[Han, H. (2013). Effects of in-flight ambience and space/function on air travelers’ decision to select a low-cost airline. Tourism Management, 37, 125-135.10.1016/j.tourman.2013.01.008]Search in Google Scholar
[Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1994). Putting the service-profit chain to work. Harvard Business Review, 72(2), 164-174.]Search in Google Scholar
[Huang, C. Y., Chou, C. J., & Lin, P. C. (2010). Involvement theory in constructing bloggers’ intention to purchase travel products. Tourism Management, (31), 513-526.10.1016/j.tourman.2009.06.003]Open DOISearch in Google Scholar
[IATA. (2017). World Air Transport Statistics. IATA.]Search in Google Scholar
[IATA. (2018). Traveler numbers reach new heights. Retrieved Ekim 12, 2018 from Pressroom Releases: https://www.iata.org/pressroom/pr/Pages/2018-09-06-01.aspx]Search in Google Scholar
[ICAO. (2017). List of low-cost-carriers (LCCs). Retrieved November 18, 2017 from https://www.icao.int/sustainability/Documents/LCC-List.pdf]Search in Google Scholar
[Karami, A., & Johansson, R. (2014). Utilization of multi attribute decision making techniques to integrate automatic and manual ranking of options. Journal of Information Science and Engineering, (30), 519-534.]Search in Google Scholar
[Koklic, M., Kinney, M., & Vegelj, S. (2017). An investigation of customer satisfaction with low-cost and full-service airline companies. Journal of Business Research, 80, 188-196.10.1016/j.jbusres.2017.05.015]Open DOISearch in Google Scholar
[Kotler, P., Kartajaya, H., & Setiawan, I. (2017). Marketing 4.0 moving from traditional to digital. New Jersey: Wiley.]Search in Google Scholar
[Kurtulmuşoğlu, F. B., Can, G. F., & Tolon, M. (2016). A voice in the skies: Listening to airline passenger preferences. Journal of Air Transport Management, 57, 130-137.10.1016/j.jairtraman.2016.07.017]Search in Google Scholar
[Lashgari, S., Antuchevičienė, J., Delavari, A., & Kheirkhah, O. (2014). Using QSPM and WASPAS methods for determining outsourcing strategies. Journal of Business Economics and Management, 15(4), 729-743.10.3846/16111699.2014.908789]Open DOISearch in Google Scholar
[Lee, D., & Luengo-Prado, M. J. (2004). Are passengers willing to pay more for additional legroom?. Journal of Air Transport Management, 10(6), 377-383.10.1016/j.jairtraman.2004.06.005]Search in Google Scholar
[Li, X., Wang, K., Liu, L., Xin, J., Yang, H., & Gao, C. (2011). Application of the entropy weight and TOPSIS method in safety evaluation of coal mines. I. International Symposium on Mine Safety Science and Engineering (pp. 2085-2091). Procedia Engineering.10.1016/j.proeng.2011.11.2410]Search in Google Scholar
[Lim, S. S., & Tkaczynski, A. (2017). Origin and money matter: The airline service quality expectations of international students. Journal of Hospitality and Tourism Management, 31, 244-252.10.1016/j.jhtm.2017.03.001]Search in Google Scholar
[Miguéns, J., Baggio, R., & Costa, C. (2008). Social media and tourism destinations: TripAdvisor case study. Advances in Tourism Research, 1-6.]Search in Google Scholar
[O’Connell, J. F., & Williams, G. (2005). Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines. Journal of Air Transport Management, 11, 259-272.10.1016/j.jairtraman.2005.01.007]Search in Google Scholar
[O’Connor, P. (2010). Managing a hotel’s image on TripAdvisor. Journal of Hospitality Marketing & Management, 19, 754-772.10.1080/19368623.2010.508007]Search in Google Scholar
[Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-ıtem scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.]Search in Google Scholar
[Park, J. W., Robertson, R., & Wu, C. L. (2004). The effect of airline service quality on passengers’ behavioural intentions: A Korean case study. Journal of Air Transport Management, 10, 435-439.10.1016/j.jairtraman.2004.06.001]Search in Google Scholar
[Perçin, S. (2017). Evaluating airline service quality using a combined fuzzy decision-making approach. Journal of Air Transport Management, 1-13.]Search in Google Scholar
[Rao, R. V. (2007). Decision making in the manufacturing environment: Using graph theory and fuzzy multiple attribute decision making methods. London: Springer.]Search in Google Scholar
[Rhoades, D., & Waguespack, B. (2008). Twenty years of service quality performance in the US airline industry. Managing Service Quality: An International Journal, 18(1), 20-33.10.1108/09604520810842821]Open DOISearch in Google Scholar
[Saha, G., & Theingi. (2009). Service quality, satisfaction, and behavioural intentions: A study of low-cost airline carriers in Thailand. Managing Service Quality: An International Journal, 19(3), 350-372.10.1108/09604520910955348]Search in Google Scholar
[Sandada, M., & Matibiri, B. (2016). An investigation into the impact of service quality, frequent flier programs and safety perception on satisfaction and customer loyalty in the airline industry in Southern Africa. South East European Journal of Economics and Business, 11(1), 41-53.10.1515/jeb-2016-0006]Search in Google Scholar
[Shannon, C. E. (1948). A mathematical theory of communication. The Bell System Technical Journal, (27), 379-423.10.1002/j.1538-7305.1948.tb01338.x]Open DOISearch in Google Scholar
[Stamps, A. E. (2003). Advances in visual diversity and entropy. Environment and Planning B: Planning and Design, 30(3), 449-463.10.1068/b12986]Open DOISearch in Google Scholar
[Sultan, F., & Simpson, M. (2000). International service variants: Airline passenger expectations and perceptions of service quality. Journal of Services Marketing, 14(3), 188-216.10.1108/08876040010327211]Open DOISearch in Google Scholar
[TripAdvisor. (2018). Airlines. Retrieved January 1, 2018 from https://www.tripadvisor.com]Search in Google Scholar
[Tsafarakis, S., Kokotas, T., & Pantouvakis, A. (2018). A multiple criteria approach for airline passenger satisfaction measurement and service quality Improvement. Journal of Air Transport Management, 68, 61-75.10.1016/j.jairtraman.2017.09.010]Search in Google Scholar
[Tsantoulis, M., & Palmer, A. (2008). Quality convergence in airline co-brand alliances. Managing Service Quality: An International Journal, 18(1), 34-64.10.1108/09604520810842830]Open DOISearch in Google Scholar
[Tsaur, S. H., Chang, T. Y., & Yen, C. H. (2002). The evaluation of airline service quality by fuzzy MCDM. Tourism Management, 23(2), 107-115.10.1016/S0261-5177(01)00050-4]Open DOISearch in Google Scholar
[Vuthisopon, S., & Srinuan, C. (2017). Low-cost carrier passenger repurchase intention: A structural equation model analysis. Asia-Pacific Social Science Review, 17(2), 249-266.]Search in Google Scholar
[Wu, J., Sun, J., Liang, L., & Zha, Y. (2011). Determination of weights for ultimate cross efficiency using Shannon entropy. Expert Systems with Applications, 38(5), 5162-6165.10.1016/j.eswa.2010.10.046]Open DOISearch in Google Scholar
[Yoo, K. H., & Gretzel, U. (2008). What motivates consumers to write online travel reviews?. Information Technology & Tourism, 10(4), 283-295.10.3727/109830508788403114]Search in Google Scholar
[Zavadskas, E. K., Turskis, Z., & Antucheviciene, J. (2012). Optimization of weighted aggregated sum product assessment. Electronics and Electrical Engineering, 122(6), 3-6.10.5755/j01.eee.122.6.1810]Search in Google Scholar
[Zeithaml, V., Berry, L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.10.2307/1251929]Open DOISearch in Google Scholar
[Zhang, H., Gu, C. L., Gu, L. W., & Zhang, Y. (2011). The evaluation of tourism destination competitiveness by TOPSIS & information entropy–A case in the Yangtze River Delta of China. Tourism Management, 32(2), 443-451.10.1016/j.tourman.2010.02.007]Open DOISearch in Google Scholar