An Organisational Study on the Effects of Intrinsic Customer Service Demands: A Perspective from Emotional Labour Theory

Pubblicato online: 19 nov 2016

Pagine: 5 - 18

DOI: https://doi.org/10.1515/sbe-2016-0016

Parole chiave

Emotional labour, Call-centres outlets, Nigeria, non-Western context, telephone agents

© 2016 Babatunde Akanji, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.