Accesso libero

Does Grade Level Matter for the Assessment of Business Process Management Maturity?

INFORMAZIONI SU QUESTO ARTICOLO

Cita

1. BOC. (2007). Process management life cycle (PMLC), BOC information system GmbH. Retrieved from http://www.bocpmmc.com/docs/BOC_PMLC_folder_web_de.pdfSearch in Google Scholar

2. Crosby, P. B. (1979). Quality is free: The art of making quality certain. New York: McGraw-Hill.Search in Google Scholar

3. Dobrzyński, M., Dziekoński, K., & Jurczuk, A. (2012). A diagnosis of process maturity in a business cluster initiative. Contemporary Management Quarterly, 3, 41-50.Search in Google Scholar

4. Gibson, D. L., Goldenson, D. R., & Kost, K. (2006). Performance results of CMMI-based process improvement. Technical Report CMU/ SEI-2006-004 (pp. 5-6).10.21236/ADA454687Search in Google Scholar

5. Hallerbach, A., Bauer, T., & Reichert, M. (2008). Managing process variants in the process life cycle. Paper presented at the Proceedings of the Tenth International Conference on Enterprise Information Systems (ICEIS), Barcelona (pp. 154-161).Search in Google Scholar

6. Hammer, M. (2007). The process audit. Harvard Business Review, 85(4), 111-123.Search in Google Scholar

7. Harmon, P. (2007). Business process change: A guide for business managers and BPM and Six Sigma professionals. Burlington: Morgan Kaufmann. http://dx.doi.org/10.1016/b978-0-12-374152-3.50072-010.1016/B978-0-12-374152-3.50072-0Search in Google Scholar

8. Houy, C., Fettke, P., & Loos, P. (2010). Empirical research in business process management-analysis of an emerging field of research. Business Process Management Journal, 16(4), 619-661. http://dx.doi.org/10.1108/1463715101106594610.1108/14637151011065946Search in Google Scholar

9. Humphrey, W. S. (1988). Characterizing the software process: a maturity framework. Software, 5(2), 73-79. http://dx.doi.org/10.1109/52.201410.1109/52.2014Search in Google Scholar

10. Jost, W., & Scheer, A. W. (2002). Business process management: a core task for any company organization. In A. W. Scheer, M. Kirchmer & W. Jost (Eds.), Business process excellence: Aris in practice (pp. 33-43). Berlin, Heidelberg: Springer. http://dx.doi.org/10.1007/978-3-540-24705-0_310.1007/978-3-540-24705-0_3Search in Google Scholar

11. Jurczuk, A., & Gabryelczyk, R. (2015). Cele doskonalenia przedsiębiorstw w kontekście dojrzałości procesowej. Zeszyty Naukowe Politechniki Śląskiej, Organizacja i Zarządzanie, 83(1941), 245-254.Search in Google Scholar

12. Kalinowski, T. B. (2011). Modele oceny dojrzałości procesów. Acta Universitatis Lodziensis, Folia Oeconomica, 258, 173-187.Search in Google Scholar

13. Kohlbacher, M. (2010). The effects of process orientation: a literature review. Business Process Management Journal, 16(1), 135-152. http://dx.doi.org/10.1108/1463715101101798510.1108/14637151011017985Search in Google Scholar

14. Kohlbacher, M., & Reijers, H. A. (2013). The effects of process-oriented organizational design on firm performance. Business Process Management Journal, 19(2), 245-262. http://dx.doi.org/10.1108/1463715131130830310.1108/14637151311308303Search in Google Scholar

15. Lockamy, A., & McCormack, K. (2004). Development of a chain management process maturity model. Supply Chain Management: An International Journal, 9(4), 272-278. http://dx.doi.org/10.1108/1359854041055001910.1108/13598540410550019Search in Google Scholar

16. Macedo de Morais, R., Kazan, S., Inês Dallavalle de Pádua, S., & Lucirton Costa, A. (2014). An analysis of BPM lifecycles: from a literature review to a framework proposal. Business Process Management Journal, 20(3), 412-432. http://dx.doi.org/10.1108/BPMJ-03-2013-003510.1108/BPMJ-03-2013-0035Search in Google Scholar

17. McCormack, K. P., & Johnson, W. C. (2001). Business process orientation. Gaining the e-business competitive advantage. New York: St. Lucie Press. http://dx.doi.org/10.1201/978142002556910.1201/9781420025569Search in Google Scholar

18. Netjes, M., Reijers, H., & Van der Aalst, W. P. (2006). Supporting the BPM life-cycle with FileNet. Paper presented at the Proceedings of the Workshop on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD), Namur University, Namur (pp. 497-508).Search in Google Scholar

19. Nosowski, A. (2010). Zarządzanie procesami w instytucjach finansowych. Warszawa: CH Beck.Search in Google Scholar

20. OMG. (2008). Business process maturity model (BPMM), version 1.0, object management group (Document Number: formal/2008-06-01). Retrieved from http://www.omg.orgSearch in Google Scholar

21. Rosemann, M., & de Bruin, T. (2005). Towards a Business Process Management Maturity Model. Proceedings of the thirteenth European Conference on Information Systems (ECIS), Regensburg, Paper 37.Search in Google Scholar

22. Retrieved from http://aisel.aisnet.org/ecis2005/37Search in Google Scholar

23. Rosemann, M., de Bruin, T., & Power, B. (2006). BPM maturity. In J. Jeston & J. Nelis (Eds.), Business process management: Practical guidelines to successful implementations (pp. 313-329). Burlington: Elsevier.Search in Google Scholar

24. Roztocki, N., & Weistroffer, H. R. (2015). Information and communication technology in transition economies: An assessment of research trends. Information Technology for Development, 21(3), 330-364. http://dx.doi.org/10.1080/02681102.2014.89149810.1080/02681102.2014.891498Search in Google Scholar

25. Röglinger, M., Poppelbuss, J., & Becker, J. (2012). Maturity models in business process management. Business Process Management Journal, 18(2), 328-346. http://dx.doi.org/10.1108/1463715121122522510.1108/14637151211225225Search in Google Scholar

26. SEI. (2006). Appraisal requirements for CMMI, version 1.2 (ARC, V1.2). Technical Report CMU/SEI-2006-TR-011 ESC-TR-2006-011.Search in Google Scholar

Carnegie Mellon University, Software Engineering Institute.Search in Google Scholar

27. Van der Aalst, W. M. (2004). Business process management: a personal view. Business Process Management Journal, 10(2), 248-253. http://dx.doi.org/10.1108/bpmj.2004.15710baa.00110.1108/bpmj.2004.15710baa.001Search in Google Scholar

28. Verma, N. (2009). Business process management: Profiting from process. New Delhi: Global India.Search in Google Scholar

29. Wayne, S. J., & Linden, R. C. (1995). Effects of impression management on performance ratings: A longitudinal study. Academy of Management Journal, 38(1), 232-260. http://dx.doi.org/10.2307/25673410.2307/256734Search in Google Scholar

30. Weske, M. (2007). Business process management: Concepts, languages, architectures. Berlin, Heidelberg: Springer.Search in Google Scholar

31. Zur Muehlen, M. & Ho, D. T. Y. (2006). Risk management in the BPM life cycle. In Business process management workshops (pp. 454-466). Berlin, Heidelberg: Springer. http://dx.doi.org/10.1007/11678564_4210.1007/11678564_42Search in Google Scholar

32. Zwicker, J., Fettke, P., & Loos, P. (2010). Business process maturity in public administrations. In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management 2 (pp. 369-396). Berlin, Heidelberg: Springer. http://dx.doi.org/10.1007/978-3-642-01982-1_18 10.1007/978-3-642-01982-1_18Search in Google Scholar