Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

Pubblicato online: 23 gen 2017

Pagine: 94 - 117

DOI: https://doi.org/10.1515/ijme-2016-0029

Parole chiave

perceived service quality, customer loyalty, passenger satisfaction, flight experience, customer expectation, air transportation

© 2016 Rahim, A. Ganiyu, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.