<abstract xmlns="http://www.w3.org/1999/xhtml"> In modern vertical marketing systems (i.e., in grocery sector), the greatest power is demonstrated by retail chains, and producers depend thereupon. This paper analyzes vertical marketing systems and the role of retailing therein. Specially analyzed is the power of retail chains’ demand with regard to the entire supply chains they head, as well as the present-day new competition in retailing and modern business concepts related to the vertical marketing systems. Additionally, analyzed are also select indicators to examine the significance of retailing in an individual national economy. The purpose of this paper is to emphasize the new indicators of significance of retailing in economy with regard to the realized GDP, as a component of value chains. These indicators complement the usual retailing significance analyses from the point of view of its share in the number of employees and the number of companies. From the conducted analysis, one may conclude that the vertical marketing systems become increasingly important, and retailing assumes a new role in economy in that sense. Thus, new indicators of retailing significance might also be necessary.</abstract>

Vertical Marketing Systems, Supply Chains and the New Indicators of Retailing’s Significance

<abstract xmlns="http://www.w3.org/1999/xhtml"> The term of logistic customer service is defined as the abilities or skills to meet the customer’s requirements and expectations, chiefly in terms of the time and place of deliveries, while using all available forms of logistic activity, including transport, storage, and the management of inventories, information and packages. As each of the logistic activities has an effect on the customer receiving right product or service, in its proper condition, in the correct time and space, and at reasonable costs, so seeking the proper service comes down to managing logistic activities in such a manner, as to achieve the essential level of customer satisfaction at the lowest possible costs. The identified elements of logistic customer service in an organization are placed on a specific level, as assessed from the perspective of the purchasers' expectations. Among various methods for measuring customer service level, or quality, which are described in the literature on the subject, the SERVQUAL is recognized as one of the most effective. The SERVQUAL method relies on measuring the differences that exist between the quality, as perceived by a customer, and the quality demanded by that customer from a specific service. In order to determine the difference, both the customer's expectations for the service level, and their fulfilment by a specific organization need to be examined at the same time. The elements of logistic customer service of the Silesian Province’s (region in southern Poland) commercial cargo motor transport enterprises under study are placed on a measurable level, as evaluated from the perspective of the recipients of offered transport services. The measurement of the logistic customer service level, as found in the entities examined, was made using the SERVQUAL method. The survey questionnaire used in the study was constructed based on 22 logistic customer service determinants. Questionnaire forms were filled by 294 customers of 147 Silesian Province’s commercial cargo motor transport enterprises examined, i.e. two customers of each enterprise. The article presents theoretical basis for the measurement of the logistic customer service level by the SERVQUAL method, description of acquiring the research material, analysis of examination results and conclusions.</abstract>

Czestochowa University of Technology/Institute of Logistics and International Management, Czestochowa, Poland

University of Maribor/Faculty of Logistics, Celje, Slovenia

Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies

<abstract xmlns="http://www.w3.org/1999/xhtml"> This study aims to identify an effective management accounting and reporting concept for efficient outsourcing performance in sustainable organizations. Existing reporting norms of the “Systemanalyse und Programmentwicklung (SAP)” platform, used in JSC "Russian Railways" (further Russian Railways) were analysed. Thereby, in the paper a method of the formation of internal management accounting and reporting on the costs of outsourcing were developed. Currently, the analysis of the reports and effectiveness of outsourcing is based on the technique comparison “costs on outsourcing should be less than the cost of own units”. Effective analysis should include not one, but several factors and be based on multi-criteria approach. The main influence on the variation of such determinants as cost, productivity and staff members outsourcing has when the volume of production and prices are constant. According to the features of railway transport enterprises, existing method has been completed with statistical. It shows how outsourcing changed the performance of the company and by what factors - the average cost, or productivity, or staffing or due to variations of all three factors simultaneously. Further, the results of quantitative data analysis will be used to identify an effective management accounting in sustainable organizations while supporting the development of outsourcing.</abstract>

From effective accounting and reporting to efficient outsourcing

<abstract xmlns="http://www.w3.org/1999/xhtml"> Since the beginning of the 20th century, logistics has undergone a huge technological development, which has, however, resulted in many negative effects as well. The industry, particularly in the packaging industry has been a massive waste producer, although recently it has forced the use of new materials and it started to focus on environmentally friendly technologies. During the transportation of finished and semi-finished Electrostatic Discharge (ESD) sensitive products, the product packaging system has a vital role. These kind of packaging materials must be suitable to both logistic (protection against mechanical and environmental stresses) and special ESD protection requirements. During the transportation of printed-circuit electronic products, ESD defense is then of primary significance. However there is a huge disadvantage for the use of various shield bags. Namely, this kind of associated packaging is particularly pollutant, it causes a lot of inconvenience in the form of waste. In order to rule out these materials from the packaging system, new innovative solutions have to be found. The investigated TPS (thermoplastic starch biodegradable foam) is subjected to a validation, a long process to certify that this material unites properties of two types of packaging materials at the same time. On the one hand, this packaging foam has to meet the requirements product defense. On the other hand, the material must be anti-static under the logistic stress effects. In case it is found suitable, it can be an alternative of the conventional materials. In this article, we investigate the ESD characteristic of TPS foam. As this material sensitive for environmental parameters during transportation, we make the relevant Surface Resistance (Rs) tests on different temperature and humidity conditions. Based on result, the decision of the application can be done, as an ESD packaging material.</abstract>

Investigation of an Electrostatic Discharge Protective Biodegradable Packaging Foam in the Logistic Chain

<abstract xmlns="http://www.w3.org/1999/xhtml"> The main goal of our research is to analyze and display causes of a bullwhip effect formation within a supply chain, as well as to provide the appropriate solutions to limit the occurrence of the bullwhip effect by using the proper information flow and partners’ cooperation within the supply chain. The bullwhip effect is one of the most important issues in the supply chain management and it is present in many companies. It preserves a character of invisibility because there are lots of causes for its formation and they are usually difficult to discern. The bullwhip effect is a phenomenon of an increase in the order variability within a supply chain. The higher we are within the supply chain, the higher is the order variability. The company encountered with the whip effect can successfully reduce its impact by improving the information flow, as well as improving partners’ cooperation within the supply chain. In this way the company can limit its negative repercussions and increase the profit. The article focuses on the overview of the bullwhip effect within a distribution chain, from its causes to suggestions and measures how to ease its negative repercussions on the organisation. Part of the causes could be found in the market demand variability and in the lack of communication about the actual marked demand within the supply chain. The rest of the causes are related to obstacles that emerge among different partners within the supply chain (role of culture). A qualitative analysis is applied on the basis of the selected cognitions from the supply chain management. The quantitative analysis is based on the theoretical research of the effective flow of information among the participants and its contribution to the reduction of the bullwhip impact. The article discusses two research questions: 1) The correct information flow within the supply chain and the improvement of the communication among partners can lead to the bullwhip effect reduction, and 2) A reduction of the bullwhip influence can lead to the increase of cooperation among partners. The results of the analysis can be used for further research.</abstract>

Bullwhip Effect in the Information Flow of a Supply Chain: A Role of Culture

AHEAD OF PRINT

Volume 14 (2023): Issue 1 (December 2023)

Volume 13 (2022): Issue 1 (December 2022)

Volume 12 (2021): Issue 1 (December 2021)

Volume 11 (2020): Issue 1 (February 2020)

Volume 10 (2019): Issue 1 (June 2019)

Volume 9 (2018): Issue 2 (October 2018)

Volume 9 (2018): Issue 1 (February 2018)

Volume 8 (2017): Issue 1 (May 2017)

Volume 7 (2016): Issue 1 (October 2016)

Volume 6 (2015): Issue 1 (November 2015)

Volume 5 (2014): Issue 1 (November 2014)

Logistics, Supply Chain, Sustainability and Global Challenges

 1. Theoretical, empirical and policy analyses on management, operation and performance in logistics and supply-chain management.2. Environmental and social / equity impacts on freight and passenger transport and implications of movement on cost and movement, capacity, demand, pricing, externalities.3. Efficiency of freight and passenger transport.4. Impact of driving forces (i.e. transport volume, modal split, technology, efficiency), on freight and passenger transport, its social, economic, environmental and ecologic impacts on society.5. Impacts of policy instruments (e.g. prices, regulations, infrastructure policy) on these driving forces, the efficiency of transport and its impact on society.   The journal has updated the name in 2021 to Logistics, Supply Chain, Sustainability and Global Challenges as this better reflects the development of the research field, encompassing supply chain, sustainability and global challenges, which are of utmost importance for logistics. From the field and content perspectives the updated journal title is broader that the previous title (Logistics &amp; Sustainable Transport) focusing on the transportation and logistics only.   Archiving   Sciendo archives the contents of this journal in Portico - digital long-term preservation service of scholarly books, journals and collections.   Plagiarism Policy   The editorial board is participating in a growing community of Similarity Check System's users in order to ensure that the content published is original and trustworthy. Similarity Check is a medium that allows for comprehensive manuscripts screening, aimed to eliminate plagiarism and provide a high standard and quality peer-review process.   Why subscribe and read   The journal of Logistics &amp; sustainable transport publishes informative and analytical international scientific and professional articles in the field of logistics and sustainable transport. Subject areas include logistics and related transport infrastructure, technological, operational, economic, and other environmental, social and institutional issues. This scope makes the journal inter- and multidisciplinary and in particular, a convenient source of information for logistics and transport researchers, planners, practitioners and policy makers at different - local, national and international levels, and across disciplines such as technology design, planning, implementation, management, policy-making, social, economic and environmental regulation.   Why submit   The journal publishes articles that reflect the concerns of government policy, industry and academia, their views on developments such as changes in the global supply chains as well as on the impact of increased mobility of freight and passengers. The subject areas at the same time address issues such as the environment, efficiency and equity.   a. The impacts of goods transport and logistics on society, including economic, ecologic and social effects.b. The efficiency of passenger and freight transport, and the abovementioned impacts on society.c. Sustainability of transport and logistics. 