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“Novel solutions or novel approaches in Operational Research” co-published with the Slovenian Society INFORMATIKA – Section for Operational Research (SDI-SOR), Edition Editors: Ksenija Dumičić (University of Zagreb), Lidija Zadnik Stirn (University of Ljubljana), and Janez Žerovnik (University of Ljubljana)

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Special Edition: Embedded Systems Applications: Future Society Applications

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"Innovative Approaches to Operations Research Methodology and Its Applications in Business, Economics, Management and Social Sciences" co-published with the Slovenian Society INFORMATIKA - Section for Operational Research (SDI-SOR)

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Détails du magazine
Format
Magazine
eISSN
1847-9375
Première publication
19 Sep 2012
Période de publication
2 fois par an
Langues
Anglais

Chercher

Volume 8 (2017): Edition 1 (March 2017)

Détails du magazine
Format
Magazine
eISSN
1847-9375
Première publication
19 Sep 2012
Période de publication
2 fois par an
Langues
Anglais

Chercher

11 Articles
access type Accès libre

Applying the Business Process and Practice Alignment Meta-model: Daily Practices and Process Modelling

Publié en ligne: 18 May 2017
Pages: 1 - 16

Résumé

Abstract

Background: Business Process Modelling (BPM) is one of the most important phases of information system design. Business Process (BP) meta-models allow capturing informational and behavioural aspects of business processes. Unfortunately, standard BP meta-modelling approaches focus just on process description, providing different BP models. It is not possible to compare and identify related daily practices in order to improve BP models. This lack of information implies that further research in BP meta-models is needed to reflect the evolution/change in BP. Considering this limitation, this paper introduces a new BP meta-model designed by Business Process and Practice Alignment Meta-model (BPPAMeta-model). Our intention is to present a meta-model that addresses features related to the alignment between daily work practices and BP descriptions. Objectives: This paper intends to present a metamodel which is going to integrate daily work information into coherent and sound process definitions. Methods/Approach: The methodology employed in the research follows a design-science approach. Results: The results of the case study are related to the application of the proposed meta-model to align the specification of a BP model with work practices models. Conclusions: This meta-model can be used within the BPPAM methodology to specify or improve business processes models based on work practice descriptions.

Mots clés

  • business process
  • daily practices
  • business process modelling
  • meta-model
access type Accès libre

Organisational Capabilities Required for Enabling Employee Mobility through Bring- Your-Own-Device Concept

Publié en ligne: 18 May 2017
Pages: 17 - 29

Résumé

Abstract

Background: Mobile device adoption is on the rise and people are increasingly using mobile devices as a part of their lives. Studies have shown that people can use mobile devices to perform their work duties from anywhere. Organisations are now exploring ways of enabling and supporting mobility for employees’ mobile devices, including BYOD (Bring-Your-Own-Device) policies. Objective: The objective of this study is to identify the main capabilities required for enterprise mobility. Methods/Approach: This qualitative research study presents empirical results based on interviews with selected senior IS managers of large organizations. Results: The main findings of this study suggest that information security and mobile device management are among the main capabilities required for enterprise mobility. Conclusions: Enterprise mobility is an emerging field which has received very little research attention. More research in the field will help organisations make informed decisions on how to increase productivity, sales and efficiency while achieving employee satisfaction through enterprise mobility.

Mots clés

  • mobility
  • productivity
  • use case
  • security
  • BYOD
  • Bring-Your-Own-Device
  • connectivity
access type Accès libre

Corporate Social Responsibility Reporting – a Stakeholder’s Perspective Approach

Publié en ligne: 18 May 2017
Pages: 30 - 42

Résumé

Abstract

Background: International financial reporting standards have constantly been facing fast-growing significant development. This has mainly been driven by the aim of better serving the needs of the investors. Awareness that corporate financial reporting provides short-sighted information and measures has been rising among politicians, in the society and on the financial markets. Therefore, Corporate Social Responsibility (CSR) reporting as a form of non-financial reporting has made it to limelight. Various reporting types developed, but the type of reporting is hardly codified. Objective: The goal of this paper is to identify the superior CSR reporting type from a stakeholder’s perspective. After identifying and analyzing central guidelines on CSR reporting and presenting different approaches, the authors will apply a positive-empirical methodology. Methods/Approach: In this first innovative joint attempt, eye-tracking technology is combined with a questionnaire for approaching CSR quality. Results: This study demonstrates the validity of the used methodology for the analysis of search and information browsing behavior in various types of sustainability reports. Conclusions: Overall our findings indicate that the reporting type "reference sustainability report" may not be advisable from a stakeholder’s perspective.

Mots clés

  • sustainability reporting
  • information quality
  • eye-tracking
  • stakeholder perception
access type Accès libre

Mining for Social Media: Usage Patterns of Small Businesses

Publié en ligne: 18 May 2017
Pages: 43 - 50

Résumé

Abstract

Background: Information can now be rapidly exchanged due to social media. Due to its openness, Twitter has generated massive amounts of data. In this paper, we apply data mining and analytics to extract the usage patterns of social media by small businesses. Objectives: The aim of this paper is to describe with an example how data mining can be applied to social media. This paper further examines the impact of social media on small businesses. The Twitter posts related to small businesses are analyzed in detail. Methods/Approach: The patterns of social media usage by small businesses are observed using IBM Watson Analytics. In this paper, we particularly analyze tweets on Twitter for the hashtag #smallbusiness. Results: It is found that the number of females posting topics related to small business on Twitter is greater than the number of males. It is also found that the number of negative posts in Twitter is relatively low. Conclusions: Small firms are beginning to understand the importance of social media to realize their business goals. For future research, further analysis can be performed on the date and time the tweets were posted.

Mots clés

  • social media
  • analysis
  • data mining
  • small business
access type Accès libre

Data Mining Usage in Corporate Information Security: Intrusion Detection Applications

Publié en ligne: 18 May 2017
Pages: 51 - 59

Résumé

Abstract

Background: The globalization era has brought with it the development of high technology, and therefore new methods of preserving and storing data. New data storing techniques ensure data are stored for longer periods of time, more efficiently and with a higher quality, but also with a higher data abuse risk. Objective: The goal of the paper is to provide a review of the data mining applications for the purpose of corporate information security, and intrusion detection in particular. Methods/approach: The review was conducted using the systematic analysis of the previously published papers on the usage of data mining in the field of corporate information security. Results: This paper demonstrates that the use of data mining applications is extremely useful and has a great importance for establishing corporate information security. Data mining applications are directly related to issues of intrusion detection and privacy protection. Conclusions: The most important fact that can be specified based on this study is that corporations can establish a sustainable and efficient data mining system that will ensure privacy and successful protection against unwanted intrusions.

Mots clés

  • data mining
  • instruction
  • privacy
  • corporate information security
access type Accès libre

Social Business Process Management: Croatian IT Company Case Study

Publié en ligne: 18 May 2017
Pages: 60 - 70

Résumé

Abstract

Background: Social business process management is an integration of social software into the business process management (BPM). Its main goal is to overcome the limitations of classical BPM by applying social software principles within the BPM lifecycle. Since BPM is a holistic discipline it is important to also include cultural and social aspects into BPM studies. Objectives: The main aim of this paper is to examine the link between organizational culture, social software usage and BPM maturity in the observed company. Methods/Approach: A case study methodology has been used for this study. An interview has been conducted in combination with a survey approach. Results: Results of the research revealed a high usage of social BPM within the observed company in combination with a high level of BPM maturity and a clan organizational culture. Conclusions: The observed IT company has knowledge intensive processes and uses social BPM to deal with the process change and optimization. The clan culture is, by its characteristics, a favourable organizational culture for social BPM.

Mots clés

  • social business process management
  • knowledge intensive processes
  • business process management maturity
  • process performance index
  • case study
  • Croatia
access type Accès libre

A Multi-Country Trade and Tourism with Endogenous Capital and Knowledge

Publié en ligne: 18 May 2017
Pages: 71 - 91

Résumé

Abstract

Background: The study models a dynamic interaction among economic growth, structural change, knowledge accumulation, international trade and tourist flows. Objective: The purpose of this study is to introduce endogenous knowledge into a multi-country growth model with trade and tourism proposed by Zhang. The study models a dynamic interaction among economic growth, structural change, knowledge accumulation, international trade and tourist flows. Methods/Approach: The model is based on Arrow’s learning by doing, the Solow one-sector growth model, the Oniki-Uzawa neoclassical trade model, and the Uzawa two-sector growth model. We first build the multi-country neoclassical growth model of endogenous knowledge with international tourism. Then we show that we can follow the motion of the J - country world economy with J + 1 differential equations. Results: We simulate the motion of the three-country global economy. We carry out a comparative dynamic analysis by simulation with regard to the knowledge utilization efficiency, the efficiency of learning by doing, the propensity to save, the propensity to tour other countries, and the population. Conclusions: The global economy has a unique equilibrium.

Mots clés

  • trade pattern
  • tourism
  • knowledge accumulation
  • wealth accumulation
  • income and wealth distribution
access type Accès libre

How to Choose Your Next Top Salesperson: Multiple-Criteria Approach

Publié en ligne: 18 May 2017
Pages: 92 - 112

Résumé

Abstract

Background: Choosing the most suitable candidate for the position of salesperson is indeed a complex task for managers because several criteria important for the position should be taken into consideration. Such a choice should be considered as a multiple-criteria problem, which can be solved by using the AHP method. Objectives: The main goal is to investigate which criteria are the most important for the managers in the process of selecting a candidate for the position of salesperson, and on that basis to develop an AHP model for ranking of applicant candidates for this position. Methods/Approach: A questionnaire was created, which was sent to 100 sales managers in companies of different industries in Macedonia, in order to grade the importance of the given criteria. Out of the criteria graded, nine that have the highest average grade of importance comprise one of the levels of the AHP model. Results: An average grade of importance for the criteria for choosing a candidate for the position of salesperson is gained, and an AHP model is developed. Conclusions: The developed AHP model is illustrated through a hypothetical example, and its solution serves as a recommendation for who is the best candidate.

Mots clés

  • sale
  • sales managers
  • salesperson
  • multiple-criteria approach
  • AHP
access type Accès libre

Knowledge-cum-values Management belongs to the Way out from Global Crisis

Publié en ligne: 18 May 2017
Pages: 113 - 123

Résumé

Abstract

Background: The contemporary world-wide socio-economic crisis tends to escalate and contribute to the global crisis. Limitation of education to one-sided ‘knowledge management’ rather than socially responsible ‘knowledge-cum-values-management’ is one of the crisis’s causes. Objectives: The limitations to current knowledge management should be analyzed with systemic thinking. Which values are prevailing in it now and which values will enable the survival of humankind? Methods/Approach: In the first part, literature is reviewed for analysis and conceptual generalization of knowledge management. The theoretical framework based on ‘system theory’, ‘knowledge management’ and ‘knowledge-cum-values management’, and ‘values of social responsibility’ is introduced. In the second part a new theoretical concept “A potential methodological support for human transition from one-sided to requisitely holistic behavior via social responsibility” is discussed. Results: Knowledge management is a too narrow concept, it tends to leave aside human values, an impact on the natural environment, and extremely growing differences. Humankind needs consideration of responsibility, interdependence and holism in order to minimize detrimental impact of individual behaviour on society, i.e. humans and nature. Conclusions: The research indicates that individuals should attain more requisite holism, and should not be irrational by trying to attain only rationalism in human decision-making and action.

Mots clés

  • knowledge-cum-values management
  • Dialectical Systems Theory
  • corporate social responsibility
access type Accès libre

New Banks’ Business – Rating Competence for the Real Sector

Publié en ligne: 18 May 2017
Pages: 124 - 132

Résumé

Abstract

Background: The global financial crisis has revealed the urgency of changes in the business models of banks around the world. Due to rising regulatory costs and the effects of the low-interest rate phase, the revenue of banking sector is under pressure. Banks have to generate new sources of revenue. A conceivable externalization of bank internal rating data is appropriate. This available knowledge has a potential to generate new business potentials. Objectives: The goal of this paper is to compare the procurement of internal ratings by credit institutions and the supplier evaluation, particularly regarding the assessment of their financial capacity, as well as the identification of potential interfaces. Methods/Approach: The methods used in the research included an example-oriented presentation and an analysis of indicator systems aimed at assessing the financial soundness within the internal rating by credit institutions and the supplier evaluation. Results: Results show the intersections between the two evaluation systems. Conclusions: Despite the determination of evaluation results by their objective function, apparently significant trends of financial (dis)soundness can be recognized as a part of the two evaluating systems. This result provides starting points to initiate the discussion about a possible (partial) externalisation of internal ratings by credit institutions to be used for the supplier evaluation.

Mots clés

  • business models
  • revenue
  • internal rating by banks
  • supplier evaluation
access type Accès libre

Corporate social responsibility and stakeholders: Review of the last decade (2006–2015)

Publié en ligne: 18 May 2017
Pages: 133 - 146

Résumé

Abstract

Background: Globalization, strong development of information-communication technologies and the emergence of new burning challenges for the global communities enabled the concept of corporate social responsibility to be perceived as a business model that allows for successful differentiation of companies, as well creating sustainable competitive advantage. Objective: The goal of the paper is to offer a short overview of the role of internal and external stakeholders within the concept of corporate social responsibility and point out the importance of quality relationships between the company and its stakeholders with the aim of improving the standard of living of all community members. Methods/approach: The paper is based on a systematic analysis of previously published relevant international scientific papers in the field of corporate social responsibility, stakeholder theory and information-communication technologies. Results: This paper demonstrates that the concept of corporate social responsibility has gone, in its several decades of existence, from the "unnecessary dependency" phase to the critical business model phase. Conclusions: As there is a natural connection between the concept of corporate social responsibility and the stakeholders, it can be concluded that the quality of the relationship between the company and its stakeholders represents a key factor that affects the success of the company in its notion of differentiating itself from competitors and creating sustainable competitive advantage.

Mots clés

  • corporate social responsibility
  • stakeholders
  • information-communication technologies
  • differentiation
11 Articles
access type Accès libre

Applying the Business Process and Practice Alignment Meta-model: Daily Practices and Process Modelling

Publié en ligne: 18 May 2017
Pages: 1 - 16

Résumé

Abstract

Background: Business Process Modelling (BPM) is one of the most important phases of information system design. Business Process (BP) meta-models allow capturing informational and behavioural aspects of business processes. Unfortunately, standard BP meta-modelling approaches focus just on process description, providing different BP models. It is not possible to compare and identify related daily practices in order to improve BP models. This lack of information implies that further research in BP meta-models is needed to reflect the evolution/change in BP. Considering this limitation, this paper introduces a new BP meta-model designed by Business Process and Practice Alignment Meta-model (BPPAMeta-model). Our intention is to present a meta-model that addresses features related to the alignment between daily work practices and BP descriptions. Objectives: This paper intends to present a metamodel which is going to integrate daily work information into coherent and sound process definitions. Methods/Approach: The methodology employed in the research follows a design-science approach. Results: The results of the case study are related to the application of the proposed meta-model to align the specification of a BP model with work practices models. Conclusions: This meta-model can be used within the BPPAM methodology to specify or improve business processes models based on work practice descriptions.

Mots clés

  • business process
  • daily practices
  • business process modelling
  • meta-model
access type Accès libre

Organisational Capabilities Required for Enabling Employee Mobility through Bring- Your-Own-Device Concept

Publié en ligne: 18 May 2017
Pages: 17 - 29

Résumé

Abstract

Background: Mobile device adoption is on the rise and people are increasingly using mobile devices as a part of their lives. Studies have shown that people can use mobile devices to perform their work duties from anywhere. Organisations are now exploring ways of enabling and supporting mobility for employees’ mobile devices, including BYOD (Bring-Your-Own-Device) policies. Objective: The objective of this study is to identify the main capabilities required for enterprise mobility. Methods/Approach: This qualitative research study presents empirical results based on interviews with selected senior IS managers of large organizations. Results: The main findings of this study suggest that information security and mobile device management are among the main capabilities required for enterprise mobility. Conclusions: Enterprise mobility is an emerging field which has received very little research attention. More research in the field will help organisations make informed decisions on how to increase productivity, sales and efficiency while achieving employee satisfaction through enterprise mobility.

Mots clés

  • mobility
  • productivity
  • use case
  • security
  • BYOD
  • Bring-Your-Own-Device
  • connectivity
access type Accès libre

Corporate Social Responsibility Reporting – a Stakeholder’s Perspective Approach

Publié en ligne: 18 May 2017
Pages: 30 - 42

Résumé

Abstract

Background: International financial reporting standards have constantly been facing fast-growing significant development. This has mainly been driven by the aim of better serving the needs of the investors. Awareness that corporate financial reporting provides short-sighted information and measures has been rising among politicians, in the society and on the financial markets. Therefore, Corporate Social Responsibility (CSR) reporting as a form of non-financial reporting has made it to limelight. Various reporting types developed, but the type of reporting is hardly codified. Objective: The goal of this paper is to identify the superior CSR reporting type from a stakeholder’s perspective. After identifying and analyzing central guidelines on CSR reporting and presenting different approaches, the authors will apply a positive-empirical methodology. Methods/Approach: In this first innovative joint attempt, eye-tracking technology is combined with a questionnaire for approaching CSR quality. Results: This study demonstrates the validity of the used methodology for the analysis of search and information browsing behavior in various types of sustainability reports. Conclusions: Overall our findings indicate that the reporting type "reference sustainability report" may not be advisable from a stakeholder’s perspective.

Mots clés

  • sustainability reporting
  • information quality
  • eye-tracking
  • stakeholder perception
access type Accès libre

Mining for Social Media: Usage Patterns of Small Businesses

Publié en ligne: 18 May 2017
Pages: 43 - 50

Résumé

Abstract

Background: Information can now be rapidly exchanged due to social media. Due to its openness, Twitter has generated massive amounts of data. In this paper, we apply data mining and analytics to extract the usage patterns of social media by small businesses. Objectives: The aim of this paper is to describe with an example how data mining can be applied to social media. This paper further examines the impact of social media on small businesses. The Twitter posts related to small businesses are analyzed in detail. Methods/Approach: The patterns of social media usage by small businesses are observed using IBM Watson Analytics. In this paper, we particularly analyze tweets on Twitter for the hashtag #smallbusiness. Results: It is found that the number of females posting topics related to small business on Twitter is greater than the number of males. It is also found that the number of negative posts in Twitter is relatively low. Conclusions: Small firms are beginning to understand the importance of social media to realize their business goals. For future research, further analysis can be performed on the date and time the tweets were posted.

Mots clés

  • social media
  • analysis
  • data mining
  • small business
access type Accès libre

Data Mining Usage in Corporate Information Security: Intrusion Detection Applications

Publié en ligne: 18 May 2017
Pages: 51 - 59

Résumé

Abstract

Background: The globalization era has brought with it the development of high technology, and therefore new methods of preserving and storing data. New data storing techniques ensure data are stored for longer periods of time, more efficiently and with a higher quality, but also with a higher data abuse risk. Objective: The goal of the paper is to provide a review of the data mining applications for the purpose of corporate information security, and intrusion detection in particular. Methods/approach: The review was conducted using the systematic analysis of the previously published papers on the usage of data mining in the field of corporate information security. Results: This paper demonstrates that the use of data mining applications is extremely useful and has a great importance for establishing corporate information security. Data mining applications are directly related to issues of intrusion detection and privacy protection. Conclusions: The most important fact that can be specified based on this study is that corporations can establish a sustainable and efficient data mining system that will ensure privacy and successful protection against unwanted intrusions.

Mots clés

  • data mining
  • instruction
  • privacy
  • corporate information security
access type Accès libre

Social Business Process Management: Croatian IT Company Case Study

Publié en ligne: 18 May 2017
Pages: 60 - 70

Résumé

Abstract

Background: Social business process management is an integration of social software into the business process management (BPM). Its main goal is to overcome the limitations of classical BPM by applying social software principles within the BPM lifecycle. Since BPM is a holistic discipline it is important to also include cultural and social aspects into BPM studies. Objectives: The main aim of this paper is to examine the link between organizational culture, social software usage and BPM maturity in the observed company. Methods/Approach: A case study methodology has been used for this study. An interview has been conducted in combination with a survey approach. Results: Results of the research revealed a high usage of social BPM within the observed company in combination with a high level of BPM maturity and a clan organizational culture. Conclusions: The observed IT company has knowledge intensive processes and uses social BPM to deal with the process change and optimization. The clan culture is, by its characteristics, a favourable organizational culture for social BPM.

Mots clés

  • social business process management
  • knowledge intensive processes
  • business process management maturity
  • process performance index
  • case study
  • Croatia
access type Accès libre

A Multi-Country Trade and Tourism with Endogenous Capital and Knowledge

Publié en ligne: 18 May 2017
Pages: 71 - 91

Résumé

Abstract

Background: The study models a dynamic interaction among economic growth, structural change, knowledge accumulation, international trade and tourist flows. Objective: The purpose of this study is to introduce endogenous knowledge into a multi-country growth model with trade and tourism proposed by Zhang. The study models a dynamic interaction among economic growth, structural change, knowledge accumulation, international trade and tourist flows. Methods/Approach: The model is based on Arrow’s learning by doing, the Solow one-sector growth model, the Oniki-Uzawa neoclassical trade model, and the Uzawa two-sector growth model. We first build the multi-country neoclassical growth model of endogenous knowledge with international tourism. Then we show that we can follow the motion of the J - country world economy with J + 1 differential equations. Results: We simulate the motion of the three-country global economy. We carry out a comparative dynamic analysis by simulation with regard to the knowledge utilization efficiency, the efficiency of learning by doing, the propensity to save, the propensity to tour other countries, and the population. Conclusions: The global economy has a unique equilibrium.

Mots clés

  • trade pattern
  • tourism
  • knowledge accumulation
  • wealth accumulation
  • income and wealth distribution
access type Accès libre

How to Choose Your Next Top Salesperson: Multiple-Criteria Approach

Publié en ligne: 18 May 2017
Pages: 92 - 112

Résumé

Abstract

Background: Choosing the most suitable candidate for the position of salesperson is indeed a complex task for managers because several criteria important for the position should be taken into consideration. Such a choice should be considered as a multiple-criteria problem, which can be solved by using the AHP method. Objectives: The main goal is to investigate which criteria are the most important for the managers in the process of selecting a candidate for the position of salesperson, and on that basis to develop an AHP model for ranking of applicant candidates for this position. Methods/Approach: A questionnaire was created, which was sent to 100 sales managers in companies of different industries in Macedonia, in order to grade the importance of the given criteria. Out of the criteria graded, nine that have the highest average grade of importance comprise one of the levels of the AHP model. Results: An average grade of importance for the criteria for choosing a candidate for the position of salesperson is gained, and an AHP model is developed. Conclusions: The developed AHP model is illustrated through a hypothetical example, and its solution serves as a recommendation for who is the best candidate.

Mots clés

  • sale
  • sales managers
  • salesperson
  • multiple-criteria approach
  • AHP
access type Accès libre

Knowledge-cum-values Management belongs to the Way out from Global Crisis

Publié en ligne: 18 May 2017
Pages: 113 - 123

Résumé

Abstract

Background: The contemporary world-wide socio-economic crisis tends to escalate and contribute to the global crisis. Limitation of education to one-sided ‘knowledge management’ rather than socially responsible ‘knowledge-cum-values-management’ is one of the crisis’s causes. Objectives: The limitations to current knowledge management should be analyzed with systemic thinking. Which values are prevailing in it now and which values will enable the survival of humankind? Methods/Approach: In the first part, literature is reviewed for analysis and conceptual generalization of knowledge management. The theoretical framework based on ‘system theory’, ‘knowledge management’ and ‘knowledge-cum-values management’, and ‘values of social responsibility’ is introduced. In the second part a new theoretical concept “A potential methodological support for human transition from one-sided to requisitely holistic behavior via social responsibility” is discussed. Results: Knowledge management is a too narrow concept, it tends to leave aside human values, an impact on the natural environment, and extremely growing differences. Humankind needs consideration of responsibility, interdependence and holism in order to minimize detrimental impact of individual behaviour on society, i.e. humans and nature. Conclusions: The research indicates that individuals should attain more requisite holism, and should not be irrational by trying to attain only rationalism in human decision-making and action.

Mots clés

  • knowledge-cum-values management
  • Dialectical Systems Theory
  • corporate social responsibility
access type Accès libre

New Banks’ Business – Rating Competence for the Real Sector

Publié en ligne: 18 May 2017
Pages: 124 - 132

Résumé

Abstract

Background: The global financial crisis has revealed the urgency of changes in the business models of banks around the world. Due to rising regulatory costs and the effects of the low-interest rate phase, the revenue of banking sector is under pressure. Banks have to generate new sources of revenue. A conceivable externalization of bank internal rating data is appropriate. This available knowledge has a potential to generate new business potentials. Objectives: The goal of this paper is to compare the procurement of internal ratings by credit institutions and the supplier evaluation, particularly regarding the assessment of their financial capacity, as well as the identification of potential interfaces. Methods/Approach: The methods used in the research included an example-oriented presentation and an analysis of indicator systems aimed at assessing the financial soundness within the internal rating by credit institutions and the supplier evaluation. Results: Results show the intersections between the two evaluation systems. Conclusions: Despite the determination of evaluation results by their objective function, apparently significant trends of financial (dis)soundness can be recognized as a part of the two evaluating systems. This result provides starting points to initiate the discussion about a possible (partial) externalisation of internal ratings by credit institutions to be used for the supplier evaluation.

Mots clés

  • business models
  • revenue
  • internal rating by banks
  • supplier evaluation
access type Accès libre

Corporate social responsibility and stakeholders: Review of the last decade (2006–2015)

Publié en ligne: 18 May 2017
Pages: 133 - 146

Résumé

Abstract

Background: Globalization, strong development of information-communication technologies and the emergence of new burning challenges for the global communities enabled the concept of corporate social responsibility to be perceived as a business model that allows for successful differentiation of companies, as well creating sustainable competitive advantage. Objective: The goal of the paper is to offer a short overview of the role of internal and external stakeholders within the concept of corporate social responsibility and point out the importance of quality relationships between the company and its stakeholders with the aim of improving the standard of living of all community members. Methods/approach: The paper is based on a systematic analysis of previously published relevant international scientific papers in the field of corporate social responsibility, stakeholder theory and information-communication technologies. Results: This paper demonstrates that the concept of corporate social responsibility has gone, in its several decades of existence, from the "unnecessary dependency" phase to the critical business model phase. Conclusions: As there is a natural connection between the concept of corporate social responsibility and the stakeholders, it can be concluded that the quality of the relationship between the company and its stakeholders represents a key factor that affects the success of the company in its notion of differentiating itself from competitors and creating sustainable competitive advantage.

Mots clés

  • corporate social responsibility
  • stakeholders
  • information-communication technologies
  • differentiation

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