<abstract xmlns="http://www.w3.org/1999/xhtml"><p><italic>The article introduces the concept and content of facilities management (FM) services. The</italic><italic>paper presents the concept of customer satisfaction and discusses the key factors which</italic><italic>influence the opinions of customers and their satisfaction or dissatisfaction with the</italic><italic>services provided. The article presents two studies: a brief survey of several FM service</italic><italic>providers and a survey of customer satisfaction with FM services in Lithuania. The</italic><italic>conclusions are given at the end of the article.</italic></p></abstract>

The article introduces the concept and content of facilities management (FM) services. Thepaper presents the concept of customer satisfaction and discusses the key factors whichinfluence the opinions of customers and their satisfaction or dissatisfaction with theservices provided. The article presents two studies: a brief survey of several FM serviceproviders and a survey of customer satisfaction with FM services in Lithuania. Theconclusions are given at the end of the article.

Study on Customer Satisfaction with Facilities Management Services in Lithuania

Department of Construction Economics and Property Management Vilnius Gediminas Technical University, Sauletekio ave. 11, LT–10223 Vilnius, Lithuania

Slovak Journal of Civil Engineering

{"article-title":"Study on Customer Satisfaction with Facilities Management Services in Lithuania"}

The article introduces the concept and content of facilities management (FM) services. Thepaper presents the concept of customer satisfaction and discusses the...

Study on Customer Satisfaction with Facilities Management Services in Lithuania

Publié en ligne: 17 janv. 2013

Pages: 1 - 16

DOI: https://doi.org/10.2478/v10189-012-0017-4

This content is open access.