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The claim will always represent the kind of information that is annoying to recipients. Systematic work with claims has a positive value for the company. Addressing the complaint has a positive effect on continuous improvement. This paper was worked out with the support of VEGA No.1/0229/08 Perspectives of quality management development in coherence with requirements of Slovak republic market.

eISSN:
1338-0532
ISSN:
1336-1589
Langue:
Anglais
Périodicité:
2 fois par an
Sujets de la revue:
Engineering, Introductions and Overviews, other