<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This study investigates whether personal commitment moderates the effect of aerospace education on service experience through quality design. A cross-sectional study using a close-ended questionnaire was administered to a sample of 174 aviation students of Moi University, Kenya. Moderated mediation analyses were conducted using the PROCESS macro in order to investigate the relationship among variables. The results showed that the association between aerospace education and service experience was significant, and this association was mediated by quality design. The mediated effect of quality design was moderated by personal commitment. Based on the findings, companies involved in aviation should focus on improving the good environment of the service encounter (i.e., education, quality design and commitment) to enhance service experience. The findings made a contribution in terms of allowing us to understand the factors that can enhance service experience in the aviation industry.</p>
</abstract>

This study investigates whether personal commitment moderates the effect of aerospace education on service experience through quality design. A cross-sectional study using a close-ended questionnaire was administered to a sample of 174 aviation students of Moi University, Kenya. Moderated mediation analyses were conducted using the PROCESS macro in order to investigate the relationship among variables. The results showed that the association between aerospace education and service experience was significant, and this association was mediated by quality design. The mediated effect of quality design was moderated by personal commitment. Based on the findings, companies involved in aviation should focus on improving the good environment of the service encounter (i.e., education, quality design and commitment) to enhance service experience. The findings made a contribution in terms of allowing us to understand the factors that can enhance service experience in the aviation industry.

The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model

Transactions on Aerospace Research

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

This study investigates whether personal commitment moderates the effect of aerospace education on service experience through quality design. A cross-sectional...

The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model

Article Category: Research Article

Publié en ligne: 13 sept. 2023

Pages: 1 - 15

Reçu: 21 oct. 2022

Accepté: 18 mai 2023

DOI: https://doi.org/10.2478/tar-2023-0013

Mots clés
aerospace education, quality designs, personal commitment, service experience, moderated mediation

© 2023 Diane Uyoga et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model

Article Category: Research Article

Publié en ligne: 13 sept. 2023

Pages: 1 - 15

Reçu: 21 oct. 2022

Accepté: 18 mai 2023

DOI: https://doi.org/10.2478/tar-2023-0013

Mots clésaerospace education, quality designs, personal commitment, service experience, moderated mediation

© 2023 Diane Uyoga et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Mots clés
aerospace education, quality designs, personal commitment, service experience, moderated mediation