Accès libre

Improve Organizational Performance by Implementing the Dimensions of Total Quality Management with Respect to the Mediating Role of Organizational Innovation Capability

À propos de cet article

Citez

1. Adeoti, J.O. (2011), Total quality management (TQM) factors: An empirical study of Kwara state government hospitals. Studies on Ethno-Medicine, 5(1), 17-23.10.1080/09735070.2011.11886387 Search in Google Scholar

2. Ahmed, M. F., Zakuan, N, Juosh, A. Takala, J. (2012), Relationship of TQM and business performance with mediators of SPC, lean production and TPM, Social and behavioral Science, 65, 186-191.10.1016/j.sbspro.2012.11.109 Search in Google Scholar

3. Al-qeed, M.A., Abdul Halim Khaddam, A., Faisal Al-azzam, Z., Abd El Fattah Atieh, Kh. (2018), The effect of talent management and emotional intelligence on organizational performance: Applied study on pharmaceutical industry in Jordan, JBRMR, 13(1),1-14.10.24052/JBRMR/V13IS01/ART-01 Search in Google Scholar

4. Escrig-Tena, A.B., Segarra-Ciprés, M., García-Juan, B. (2018), Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms. International Journal of Production Economics, 232,107794. Search in Google Scholar

5. Bazrkar, A., Iranzadeh, S. & Feghhi Farahmand, N. (2017), Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma. Cogent Business & Management, 4(1), 1390818.10.1080/23311975.2017.1390818 Search in Google Scholar

6. Cengiz, D., Aysel, Ç., Özcan, Ş. (2014), An analysis on the relationship between total quality management practices and knowledge management: The case of Eskişehir. Procedia - Social and Behavioral Sciences, 109, 65-77.10.1016/j.sbspro.2013.12.422 Search in Google Scholar

7. Dawabsheh, M., Hussein, A. & Jermsittiparsert, K. (2019), Retracted: The triangular relationship between TQM, organizational excellence and organizational performance: A case of Arab American University Palestine. Management Science Letters, 9(6), 921-932.10.5267/j.msl.2019.2.010 Search in Google Scholar

8. Delgoshaei, B., Maleki, M.R. & Dehnaviye, R. (2004), The assessment of basic health needs of the implementation of TQM in educational complex in Rasul Akram Iran University of medical sciences. Payesh, 3(3), 211-7. Search in Google Scholar

9. Ebrahimi, M. & Sadeghi, M. (2013), Quality management and performance: An annotated review, International Journal of Production Research, 51(18), 5625-5643.10.1080/00207543.2013.793426 Search in Google Scholar

10. Fornell, C., & Larcker, D. (1981), Structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.10.1177/002224378101800104 Search in Google Scholar

11. Foster, S. T. (2007), Managing quality: An integrative approach, 3rd ed. Upper Saddle River, New Jersey: Pson. 12. Educational International. Search in Google Scholar

12. Goetsch, D.L., Davis, S.B. (2014), Quality management for organizational excellence: quality management. Upper Saddle River, New Jersey: Pearson. Search in Google Scholar

13. Hajimohammadi, M., Bazrkar, A. & Vafaei, S. (2019), Creating a sustainable competitive advantage for organizations through the implementation of knowledge management with the help of modern information technology. IJERI: International Journal of Educational Research and Innovation, 12, 203-216.10.46661/ijeri.3838 Search in Google Scholar

14. Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2014), A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks, CA: Sage Publications. Search in Google Scholar

15. Henseler, J., Hubona, G., & Ray, P. A. (2016), Using PLS path modeling in new technology research: updated guidelines. Industrial Management & Data Systems, 116(1), 2-20.10.1108/IMDS-09-2015-0382 Search in Google Scholar

16. Jackson, S.A., Gopalakrishna-Remani, V., Mishra, R. & Napier, R. (2016), Examining the impact of design for environment and the mediating effect of quality management innovation on firm performance. International Journal of Production Economics, 173, 142-152.10.1016/j.ijpe.2015.12.009 Search in Google Scholar

17. Lewis, W., Pun, K. & Lalla T. (2006), Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium-sized enterprises. International Journal of Quality and Reliability Management, 23, 964-98.10.1108/02656710610688167 Search in Google Scholar

18. Mir, M., Casadesús, M., and Petnji, L.H. (2016), The impact of standardized innovation management systems on innovation capability and business performance: An empirical study. Journal of Engineering and Technology Management, 41, 26-44.10.1016/j.jengtecman.2016.06.002 Search in Google Scholar

19. Nafei, W. A. (2016), Organizational agility: The key to improve organizational performance. International Business Research, 9(3), 97.10.5539/ibr.v9n3p97 Search in Google Scholar

20. Omodero, C. (2021), Fintech Innovation in the Financial Sector: Influence of E-Money Products on a Growing Economy. Studia Universitatis „Vasile Goldis” Arad – Economics Series, 31(4), 40-53.10.2478/sues-2021-0018 Search in Google Scholar

21. O’Neill, P., Sohal, A., & Teng, C. W. (2016), Quality management approaches and their impact on firm’s ׳ financial performance–An Australian study. International Journal of Production Economics, 171, 381-393.10.1016/j.ijpe.2015.07.015 Search in Google Scholar

22. Pelau, C. & Chinie, A. (2018), Cluster Analysis for the Determination of Innovative and Sustainable Oriented Regions in Europe. Studia Universitatis „Vasile Goldis” Arad – Economics Series, 28(2), 36-47.10.2478/sues-2018-0008 Search in Google Scholar

23. Pop, I., Fotea, I. & Fotea, S. (2018), Innovation Networking, Knowledge Transdisciplinary Spaces. Studia Universitatis „Vasile Goldis” Arad – Economics Series, 28(2), 86-106.10.2478/sues-2018-0011 Search in Google Scholar

24. Rajapathirana, R.J., Hui, Y. (2018), Relationship between innovation capability, innovation type, and firm performance. Journal of Innovation Knowledge, 3(1), 44-55.10.1016/j.jik.2017.06.002 Search in Google Scholar

25. Rus, C.L., Ranas, G. & Baban, A. (2012), an analysis of environmental changes, resources and performance: an internal police organization perspective. Procardia-social and Behavioral, 33, 727-731.10.1016/j.sbspro.2012.01.217 Search in Google Scholar

26. Sadikoglu, E. & Zehir, C. (2010), Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13-26.10.1016/j.ijpe.2010.02.013 Search in Google Scholar

27. Sciarelli, M., Gheith, M.H. & Tani, M. (2020), the relationship between soft and hard quality management practices, innovation and organizational performance in higher education. The TQM Journal, 32(6), 1349-1372. https://doi.org/10.1108/TQM-01-2020-0014. Search in Google Scholar

28. Shafiq, M., Lasrado, F., Hafeez, K. (2017), The effect of TQM on organizational performance: empirical evidence from the textile sector of a developing country using SEM. Total Quality Management. Bus. Excell. 1e22. Search in Google Scholar

29. Shin, Y. & Kim, M.J. (2015), Antecedents and mediating mechanisms of proactive behavior: Application of the theory of planned behavior, Asia Pacific Journal of Management, 32(1), 289-310.10.1007/s10490-014-9393-9 Search in Google Scholar

30. Sirisan, S., Pianthong, N., Olejnik, M.K. (2020), A structure equation model of total quality management and innovation capability affecting organizational performance. Asia Pacific Journal of Science and Technology, 25(4). Search in Google Scholar

31. Thiagaragan, T., Zairi, M., Dale. B.G. (2001), A proposed model of TQM implementation based on an empirical study of Malaysian industry. International Journal of Quality & Reliability Management, 18(3), 289-306.10.1108/02656710110383539 Search in Google Scholar

32. Vafaei, S., Bazrkar, A., & Hajimohammadi, M. (2019), The investigation of the relationship between sustainable supply chain management and sustainable competitive advantage according to the mediating role of innovation and sustainable process management, Brazilian Journal of Operations & Production Management, 16(4), 572-580.10.14488/BJOPM.2019.v16.n4.a3 Search in Google Scholar

33. Vouzas, F. (2004), HR utilization and quality improvement: the reality and the rhetoric - the case of Greek industry. The TQM Magazine, 16(2),125-135.10.1108/09544780410523026 Search in Google Scholar

34. Yusr, M.M. (2016), Innovation capability and its role in enhancing the relationship between TQM practices and innovation performance. Journal Open Innovation Techno Mark Complex, 2(1), 6.10.1186/s40852-016-0031-2 Search in Google Scholar

35. Zeng, J., Phan, C.A., & Matsui, Y. (2015), the impact of hard and soft quality management on quality and innovation performance: An empirical study. International Journal of Production Economics, 162, 216-226.10.1016/j.ijpe.2014.07.006 Search in Google Scholar