Accès libre

Digital Engagement as a Predictor of Financial Capability, Financial Advice, and Financial Satisfaction

À propos de cet article

Citez

Arifin, A. Z. (2018). Influence Factors toward Financial Satisfaction with Financial Behavior as Intervening Variable on Jakarta Area Workforce. European Research Studies Journal, XXI(1), 90-103. Search in Google Scholar

Atkinson, A., McKay, S., Collard, S., & Kempson, E. (2007). Levels of financial capability in the UK. Public Money and Management, 27(1), 29-36. https://doi.ora/10.1111/M467-9302.2007.00552.x10.1111/j.1467-9302.2007.00552.x Search in Google Scholar

Baek, H. Y., Kim, D., & Oh, J. (2019). Financial attitude, knowledge, Investment Behaviour and satisfaction among the clients. Financial Planning Research Journal, 5(1), 11-28. Search in Google Scholar

Bagozzi, R. P., & Yi, Y. (2012). Specification, evaluation, and interpretation of structural equation models. Journal of the Academy of Marketing Science, 40( 1), 8-34. https://doi.org/10.1007/s11747-011-0278-x10.1007/s11747-011-0278-x Search in Google Scholar

Braunstein, S., & Welch, C. (2002). Financial literacy: An overview of practice, research, and policy. Federal Reserve Bulletin, 88(11), 445-457.10.17016/bulletin.2002.88-11 Search in Google Scholar

Calcagno, R., & Monticone, C. (2015). Financial literacy and the demand for financial advice. Journal of Banking and Finance, 50, 363-380. https://doi.org/10.1016/i.ibankfin.2014.03.013 Search in Google Scholar

Campara, J. P., Vieira, К. M., & Potrich, A. C. G. (2017). Satisfagao Global de Vida e Bem-estar Financeiro: Desvendando a percepgao de beneficiarios do Programa Bolsa Familia. Revista de Administracao Publica, 51(2), 182-200. https://doi.org/10.1590/0034-761215616810.1590/0034-7612156168 Search in Google Scholar

Chuan, C. S., Kok, N. K., & Chen, О. B. (2012). Financial Satisfaction and Intergenerational Resource Transfers among Urban Older Malaysians. American Journal of Scientific Research, 43(43), 32-45. Search in Google Scholar

Cliff, A., Babiarz, P., & Woodyard, A. (2012). The demand for financial professionals ’ advice: The role of financial... FINANCIAL SERVICES REVIEW, 21, 291-305. Search in Google Scholar

Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). United States of America: L. Erlbaum Associates. Search in Google Scholar

Easterlin, R. A. (2006). Life cycle happiness and its sources. Intersections of psychology, economics, and demography. Journal of Economic Psychology, 27(4), 463-482. https://doi.org/10.1016/Uoep.2006.05.002 Search in Google Scholar

Finney, A. (2018). Financial Capability in the UK: Results from the 2018 Survey of Adults Technical Report. 1-63. Retrieved from http://comfy.moneyadviceservice.org.Uk//system/comfy/cms/files/files/000/000/265/original/MAS_FinCap_UK_Survey_2015_AW.pdf Search in Google Scholar

FINRA. (2012). National Financial Capability Study Military Survey. Financial Industry Regulatory Authority Investor Education Foundation. Search in Google Scholar

Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18( 1), 39. https://doi.org/10.2307/315131210.2307/3151312 Search in Google Scholar

Friedline, T., & West, S. (2016). Financial Education is not Enough: Millennial May Need Financial Capability to Demonstrate Healthier Financial Behaviors. Journal of Family and Economic Issues, 37(4), 649-671. https://doi.org/10.1007/s10834-015-9475-v Search in Google Scholar

Georgarakos, D., & Inderst, R. (2011). Financial advice and Stock Market participation. Frankfurt. Search in Google Scholar

Hair, Joe F., Ringle, С. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152. https://doi.org/10.2753/MTP1069-667919020210.2753/MTP1069-6679190202 Search in Google Scholar

Hair, Joe F, Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106-121. https://doi.org/10.1108/EBR-10-2013-012810.1108/EBR-10-2013-0128 Search in Google Scholar

Hair, Joseph F., Hult, G. T. M., Ringle, С. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (2nd ed.). Los Angelos: Sage. Search in Google Scholar

Hair, Joseph F., Risher, J. J., Sarstedt, M., & Ringle, С. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31( 1), 2-24. https://doi.org/10.1108/EBR-11-2018-020310.1108/EBR-11-2018-0203 Search in Google Scholar

Henseler, J., Ringle, С. M., & Sarstedt, M. (2014). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, https://doi.orq/10.1007/s11747-014-0403-8 Search in Google Scholar

Hira, T. K., & Mugenda, О. M. (1998). Predictors of financial satisfaction: Differences between retirees and non-retirees. Journal of Financial Counseling and Planning, 9(2), 75-84. Search in Google Scholar

Huston, S. J. (2010). Measuring Financial Literacy. Journal of Consumer Affairs, 44(2), 296-316. https://doi.orq/10.1111/L1745-6606.2010.01170.x10.1111/j.1745-6606.2010.01170.x Search in Google Scholar

Jian, J., Chen, C., & Chen, F. (2014). Consumer financial capability and financial satisfaction. Social Indicators Research, 778(1), 415-432. https://doi.orq/10.1007/s11205-013-0414-8 Search in Google Scholar

Johnson, E., & Sherraden, M. S. (2007). From Financial Literacy to Financial Capability Among Youth. The Journal of Sociology & Social Welfare, 34(3), 119-147. Search in Google Scholar

Joo, S, & Grable, J. (2004). An Exploratory Framework of the Determinants of Financial Satisfaction. Journal of Family and Economic Issues, 25(1), 25-50.10.1023/B:JEEI.0000016722.37994.9f Search in Google Scholar

Joo, So-hyun, & Grable, J. E. (2004). An Exploratory Framework of the Determinants of Financial Satisfaction. Journal of Family and Economic Issues, 25(1), 25-50.10.1023/B:JEEI.0000016722.37994.9f Search in Google Scholar

Kim, C., Tao, W., Shin, N., & Kim, K. S. (2010). An empirical study of customers’ perceptions of security and trust in e-payment systems. Electronic Commerce Research and Applications, 9(1), 84-95. https://doi.org/10.1016/i.elerap.2009.04.014 Search in Google Scholar

Kim, К. T., Рак, T.-Y., Shin, S. H., & Hanna, S. D. (2018). The relationship between financial planner use and holding a retirement saving goal: A propensity score matching analysis. Financial Planning Review, (2), 01-20.10.1002/cfp2.1008 Search in Google Scholar

Königsheim, C., Lukas, M., & Noth, M. (2017). Financial Knowledge, Risk Preferences, and the Demand for Digital Financial Services. Schmalenbach Business Review, Vol. 18, pp. 343-375. https://doi.orq/10.1007/s41464-017-0040-010.1007/s41464-017-0040-0 Search in Google Scholar

Korobov, Y. (2020). Impact of digitalization on consumer behaviour and marketing activity in financial markets. SHS Web of Conferences, 73, 07. https://doi.orq/10.1051/shsconf/2020730101310.1051/shsconf/20207301013 Search in Google Scholar

Koss, V., Azad, S., Gurm, A., & Rosenthal, E. (2012). "This is for everyone” - The case for universal digitisation. In Strategy&, PricewaterhouseCoopers. Retrieved from https://www.strategyand.pwc.com/media/file/Strategyand_This-ls-for-Everyone.pdf Search in Google Scholar

Lin J., Bumcrot C., Ulicny T., Lusardi A., Mottola G., Kieffer C., & Walsh G. (2016). Financial Capability in the United States 2016. Search in Google Scholar

Loewe, N., Bagherzadeh, M., Araya-Castillo, L., Thieme, C., & Batista-Foguet, J. M. (2014). Life domain satisfactions as predictors of overall life satisfaction among workers: Evidence from Chile. Social Indicators Research, 778(1), 71-86. https://doi.org/10.1007/s11205-013-0408-610.1007/s11205-013-0408-6 Search in Google Scholar

Lusardi, A., & Mitchell, O. S. (2014). The economic importance of financial literacy: Theory and evidence. Journal of Economic Literature, 52(1), 5-44. https://doi.org/10.1257/iel.52.1.5 Search in Google Scholar

Michalos, A. C., & Orlando, J. A. (2017). A note on student quality of life. Connecting the Quality of Life Theory to Health, Well-Being and Education: The Selected Works of Alex C. Michalos, pp. 247-254. https://doi.orq/10.1007/978-3-319-51161-01010.1007/978-3-319-51161-0_10 Search in Google Scholar

Moreland, K. A. (2018). Seeking Financial Advice and Other Desirable Financial Behaviors. Journal of Financial Counseling and Planning, 29(2), 198-206.10.1891/1052-3073.29.2.198 Search in Google Scholar

Nguyen, T. A. N., & Rozsa, Z. (2019). Financial Literacy and Financial Advice Seeking for Retirement Investment Choice. Journal of Competitiveness, 77(1), 70-83. https://doi.org/10.7441/ioc.2019.01.05 Search in Google Scholar

OECD. (2018). Financial Markets, Insurance and Private Pensions: Digitalisation and Finance. Search in Google Scholar

Osakwe, C. N., Boateng, H., Popa, S., Chovancová, M., & Soto-Acosta, P. (2016). Understanding cosmopolitan consumers’ repeat purchasing in the emarketplace: contribution from a brandorientation theoretical perspective. E+M Ekonomie a Management, 19(4), 149-166. https://doi.org/10.15240/tuI/001/2016-4-011 Search in Google Scholar

Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903. https://doi.orq/10.1037/0021-9010.88.5.87910.1037/0021-9010.88.5.879 Search in Google Scholar

Ringle, С. M., Wende, S., & Becker, J.-M. (2015). SmartPLS. Boenningstedt: SmartPLS GmbH. Search in Google Scholar

Rita, P., Oliveira, T., & Farisa, A. (2019). The impact of e-service quality and customer satisfaction on customer behavior in online shopping. Heliyon, 5(10), e02690. https://doi.org/10.1016/i.helivon.2019.e02690 Search in Google Scholar

Rojas, M. (2006). Life satisfaction and satisfaction in domains of life: Is it a simple relationship? Journal of Happiness Studies, 7(4), 467-497. https://doi.org/10.1007/s10902-006-9009-210.1007/s10902-006-9009-2 Search in Google Scholar

Rothwell, D. W., Khan, M. N., & Cherney, K. (2016). Building Financial Knowledge Is Not Enough: Financial Self-Efficacy as a Mediator in the Financial Capability of Low-Income Families. Journal of Community Practice, 24(4), 368-388. https://doi.org/10.1080/10705422.2016.123316210.1080/10705422.2016.1233162 Search in Google Scholar

Sen, A. (1993). Capability and Well-Being. In M. Nussbaum & A. Sen (Eds.), The Quality of Life (pp. 30-53). USA: Oxford University Press. Search in Google Scholar

Sherraden, M. S. (2013). Building Blocks of Financial Capability. In J. Birkenmaier, M. Sherraden, & J. Curley (Eds.), Financial Capability and Asset Development (pp. 3-43). https://doi.org/10.1093/acprof:oso/9780199755950.003.001210.1093/acprof:oso/9780199755950.003.0012 Search in Google Scholar

Stolper, O. A., & Walter, A. (2017). Financial literacy, financial advice, and financial behavior. Journal of Business Economics, 87(5), 581-643. https://doi.org/10.10Q7/s11573-017-0853-910.1007/s11573-017-0853-9 Search in Google Scholar

Taylor, M. (2011). Measuring Financial Capability and its Determinants Using Survey Data. Social Indicators Research, 102(2), 297-314. https://doi.org/10.1007/s11205-010-9681-910.1007/s11205-010-9681-9 Search in Google Scholar

van Rooij, M., Lusardi, A., & Alessie, R. (2011). Financial literacy and stock market participation. Journal of Financial Economics, 101(2), 449-472. https://doi.org/10.1016/i.ifineco.2011.03.006 Search in Google Scholar

Von Gaudecker, H. M. (2015). How Does Household Portfolio Diversification Vary with Financial Literacy and Financial Advice? Journal of Finance, 70(2), 489-507. https://doi.org/10.1111/iofi.12231 Search in Google Scholar

Woodyard, A. S., & Robb, C. A. (2016). Consideration of Financial Satisfaction: What Consumers Know, Feel and Do from a Financial Perspective. Journal of Financial Therapy, 7(2). https://doi.org/10.4148/1944-9771.110210.4148/1944-9771.1102 Search in Google Scholar

Xiao, J. J., & O’Neill, B. (2018). Propensity to plan, financial capability, and financial satisfaction. International Journal of Consumer Studies, 42(5), 501-512. https://doi.org/10.1111/iics.12461 Search in Google Scholar

Xiao, J. J., & Porto, N. (2016). Which Financial Advice Topics Are Positively Associated with Financial Satisfaction? Journal of Financial Planning, (July), 52-60. Search in Google Scholar

Xiao, J. J., & Porto, N. (2017a). Financial education and financial satisfaction: Financial literacy, behavior, and capability as mediators. International Journal of Bank Marketing, 35(5), 805-817. https://doi.org/10.1108/IJBM-01-2016-000910.1108/IJBM-01-2016-0009 Search in Google Scholar

Xiao, J. J., & Porto, N. (2017b). Financial education and financial satisfaction. International Journal of Bank Marketing, 35(5), 805-817. https://doi.org/10.1108/IJBM-01-2016-000910.1108/IJBM-01-2016-0009 Search in Google Scholar

Xiao, J. J., Tang, C., & Shim, S. (2009). Acting for happiness: Financial behavior and life satisfaction of college students. Social Indicators Research, 92(1), 53-68. https://doi.org/10.1007/s11205-0Q8-9288-6 Search in Google Scholar

Zainul, A. A. (2018). Influence of financial attitude, financial behavior, financial capability on financial satisfaction. Advances in Social Science, Education and Humanities Research, 786(INSYMA), 100-103. https://doi.org/10.2991/insvma-18.2018.25 Search in Google Scholar

Zhao, X., Lynch, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis. Journal of Consumer Research, 37(2), 197-206. https://doi.org/10.1086/65125710.1086/651257 Search in Google Scholar