Changing the Story: An Alternative Approach to System Change in Public Service Innovation

Publié en ligne: 30 déc. 2021

Pages: 52 - 70

DOI: https://doi.org/10.2478/ppsr-2021-0012

Mots clés

storytelling, system change, dignity, narratives, action research, user voice, social innovation, service innovation, public services, personalization, human development, culture of trust, cocreation

© 2021 Sandra Geelhoed et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.