Knowing When and How to Trust Superiors’ Decisions: Toward a Conceptual Model of Subordinate Managers’ Behavior

Agnihotri, A. (2017). Role of trust building in leadership efficiency. Journal of Advanced Management Research, 5(5), 552-565. https://www.academia.edu/35745584 Search in Google Scholar

Akkaya, B. (2020). Linking organizational commitment and organizational trust in health care organizations. Organizacija, 53 (4), 306-318. https://doi.org/10.2478/orga-2020-002010.2478/orga-2020-0020 Search in Google Scholar

Andersen, J. A. (2019). Trust in Managers Revisited: Antecedents, Mediating Factors, and Consequences. Dynamic Relationships Management Journal, 8(2), 65-73. http://doi.org/10.17708/DRMJ.2019.v08n02a05 Search in Google Scholar

Andersen, J. A. & Kovač, J. (2012). Why European subordinates trust their managers. Organizacija, 45(6), 300-309. https://doi.org/10.2478/v10051-012-0029-x10.2478/v10051-012-0029-x Search in Google Scholar

Balcerzyk, D. (2020). Trust as a Leadership Determinant. European Research Studies, 23, 486-497. http://doi.org/10.35808/ersj/193910.35808/ersj/1939 Search in Google Scholar

Balliet, D., & Van Lange, P. A. (2013). Trust, conflict, and cooperation: a meta-analysis. Psychological Bulletin, 139(5), 1090. https://doi.org/10.1037/a003093910.1037/a0030939 Search in Google Scholar

Bastardoz, N., & Van Vugt, M. (2019). The nature of followership: Evolutionary analysis and review, The Leadership Quarterly, 30 (1), 81-95. https://doi.org/10.1016/j.leaqua.2018.09.00410.1016/j.leaqua.2018.09.004 Search in Google Scholar

Bencsik, A., & Juhasz, T. (2020). Impacts of informal knowledge sharing (workplace gossip) on organisational trust. Economics & Sociology, 13(1), 249-270. https://doi.org/10.14254/2071-789X.2020/13-1/1610.14254/2071-789X.2020/13-1/16 Search in Google Scholar

Bieñkowska, A., Walecka-Jankowska, K., Zablocka-Kluczka, A., & Zimmer, J. (2018). Influence of intra-organizational trust on organizational outcomes. Operations Research and Decisions, 28(4), 9-30. https://doi.org/10.5277/ord180402 Search in Google Scholar

Biljsma, K.M. & Van de Bunt, G. (2003). Antecedents to trust in managers: a ‘bottom-up’ approach. Personnel Review, 32, 638-664, http://doi.org/10.1108/0048348031048838810.1108/00483480310488388 Search in Google Scholar

Bhawuk, D., G. Ferris (2000). Value-added relationship management: A key to effective manager-subordinate relations. Delhi Business Review, 1(2), 25-34. Search in Google Scholar

Bligh, M. (2011). Followership and follower-centred approaches. The Sage Handbook of Leadership, London: Sage, 425–436. Search in Google Scholar

Boccialetti, G. (1995). It Takes Two, San Francisco: Jossey-Bass. Search in Google Scholar

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101. https://doi.org/10.1191/1478088706qp063oa10.1191/1478088706qp063oa Search in Google Scholar

Bugdol, M. (2018). The role and importance of trust in the processes of human resource management. In Managing Public Trust, 73-97. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-70485-2_610.1007/978-3-319-70485-2_6 Search in Google Scholar

Burke, C. S., Sims, D. E., Lazzara, E. H., & Salas, E. (2007). Trust in leadership: A multi-level review and integration. The Leadership Quarterly, 18(6), 606-632. https://doi.org/10.1016/j.leaqua.2007.09.00610.1016/j.leaqua.2007.09.006 Search in Google Scholar

Cho, Y. J., & Ringquist, E. J. (2011). Managerial trustworthiness and organizational outcomes. Journal of Public Administration Research and Theory, 21(1), 53-86. https://doi.org/10.1093/jopart/muq01510.1093/jopart/muq015 Search in Google Scholar

Chow, P. T., Cheung, S. O., & Ka Wa, Y. (2015). Impact of trust and satisfaction on the commitment-withdrawal relationship. Journal of Management in Engineering, 31(5), 04014087. https://doi.org/10.1061/(ASCE)ME.1943-5479.000033110.1061/(ASCE)ME.1943-5479.0000331 Search in Google Scholar

Coletti, A. L., Sedatole, K. L., & Towry, K. L. (2005). The effect of control systems on trust and cooperation in collaborative environments. The Accounting Review, 80(2), 477-500. https://doi.org/10.2308/accr.2005.80.2.47710.2308/accr.2005.80.2.477 Search in Google Scholar

Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: a meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909. https://doi.org/10.1037/0021-9010.92.4.90910.1037/0021-9010.92.4.909 Search in Google Scholar

Darioly, A., & Schmid Mast, M. (2011). Facing an incompetent leader: The effects of a nonexpert leader on subordinates’ perception and behaviour. European Journal of Work and Organizational Psychology, 20(2), 239-265. https://doi.org/10.1080/1359432090342957610.1080/13594320903429576 Search in Google Scholar

De Jong, B. A., Dirks, K. T., & Gillespie, N. (2016). Trust and team performance: A meta-analysis of main effects, moderators, and covariates. Journal of Applied Psychology, 101(8), 1134-1150. https://doi.org/10.1037/apl000011010.1037/apl0000110 Search in Google Scholar

Dirks, K. T. (2000). Trust in leadership and team performance: Evidence from NCAA Basketball. Journal of Applied Psychology, 85, 1004-1012, https://doi.org/10.1037/0021-9010.85.6.100410.1037/0021-9010.85.6.1004 Search in Google Scholar

Dirks, K. T., Sweeney, P. J., Dimotakis, N., & Woodruff, T. (2021). Understanding the change and development of trust and the implications for new leaders. Journal of Business Ethics, 1-20. https://doi.org/10.1007/s10551-021-04902-410.1007/s10551-021-04902-4 Search in Google Scholar

Guinot, J., Chiva, R., & Roca-Puig, V. (2014). Interpersonal trust, stress and satisfaction at work: an empirical study. Personnel Review, 43, 96-115. https://doi.org/10.1108/PR-02-2012-004310.1108/PR-02-2012-0043 Search in Google Scholar

Halcomb, E. J., & Hickman, L. (2015). Mixed methods research. Nursing Standard, 29, 32, 41-47. https://doi.org/10.7748/ns.29.32.41.e885810.7748/ns.29.32.41.e8858 Search in Google Scholar

Han, S. & Harold, C. (2019). Examining why employee proactive personality influences empowering leadership: The role of cognition- and affect-based trust. Journal of Occupational and Organizational Psychology, 92(2), 2019, 352-383. https://doi.org/10.1111/joop.1225210.1111/joop.12252 Search in Google Scholar

Hartmann, F., & Slapničar, S. (2009). How formal performance evaluation affects trust between superior and subordinate managers. Accounting, Organizations and Society, 34(6-7), 722-737. https://doi.org/10.1016/j.aos.2008.11.00410.1016/j.aos.2008.11.004 Search in Google Scholar

Hasche, N., Höglund, L., & Mårtensson, M. (2020). Intra-organizational trust in public organizations–the study of interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective. Public Management Review, 23(12), 1768-1788. https://doi.org/10.1080/14719037.2020.176408110.1080/14719037.2020.1764081 Search in Google Scholar

Holtz, B. C., De Cremer, D., Hu, B., Kim, J., & Giacalone, R. A. (2020). How certain can we really be that our boss is trustworthy, and does it matter? A metacognitive perspective on employee evaluations of supervisor trustworthiness. Journal of Organizational Behavior, 41(7), 587-605. https://doi.org/10.1002/job.244710.1002/job.2447 Search in Google Scholar

Hurley, R. F. (2006). The decision to trust. Harvard Business Review, 84(9), 55-62. https://www.researchgate.net/publication/6822603_The_Decision_to_Trust Search in Google Scholar

Hasel, M. C., & Grover, S. L. (2017). An integrative model of trust and leadership. Leadership and Organization Development Journal, 38(6), 849-867. https://doi.org/10.1108/LODJ-12-2015-029310.1108/LODJ-12-2015-0293 Search in Google Scholar

Jabeen, F., & Isakovic, A. A. (2018). Examining the impact of organizational culture on trust and career satisfaction in the UAE public sector: A competing values perspective. Employee Relations, 40(6), 1036-1053. https://doi.org/10.1108/ER-02-2017-003810.1108/ER-02-2017-0038 Search in Google Scholar

Jaser, Z., Alvehus, J., Carsten, M. K., Collinson, D., & Grant, D. S. (2016). Manager as a valued leader and a valued follower: making managerial work more meaningful. In Academy of Management Proceedings, 1, 15959. https://doi.org/10.5465/ambpp.2016.15959symposium10.5465/ambpp.2016.15959symposium Search in Google Scholar

Jeong, D. U., & Chun, B. J. (2019). The mediation effect of trust and communication on relationship between organizational culture and innovative behavior: focused on manufacturing business. Asia-Pacific Journal of Business, 10(1), 39-54. https://doi.org/10.32599/APJB.10.1.201903.3910.32599/apjb.10.1.201903.39 Search in Google Scholar

Khan, S. N., Abdullah, S. M., Busari, A. H., Mubushar, M., & Khan, I. U. (2020). Reversing the lens: The role of followership dimensions in shaping transformational leadership behaviour; mediating role of trust in leadership. Leadership & Organization Development Journal, 41(1), 1-18. https://doi.org/10.1108/LODJ-03-2019-010010.1108/LODJ-03-2019-0100 Search in Google Scholar

Klein, D. B. (2001). The demand for and supply of assurance. Economic Affairs, 21(1), 4-11. https://doi.org/10.1111/1468-0270.0026810.1111/1468-0270.00268 Search in Google Scholar

Kotsev, E. (2021). The dual role of managers as an object and subject of influence. International May Conference on Strategic Management – IMCSM21, 46-56. http://media.sjm06.com/2021/10/Proceedings_IMCSM21_Issue-1.pdf Search in Google Scholar

Lapierre, L.M. (2007). Supervisor trustworthiness and subordinates’ willingness to provide extra-role efforts. Journal of Applied Social Psychology, 37 (2), 272–97. http://doi.org/10.1111/j.0021-9029.2007.00160.x10.1111/j.0021-9029.2007.00160.x Search in Google Scholar

Le, B. P. & Tran, Q. T. (2020). Leadership practice for building trust of followers: Decisive factors of organizational performance. SEISENSE Journal of Management, 3(2), 45-57. https://doi.org/10.33215/sjom.v3i2.30810.33215/sjom.v3i2.308 Search in Google Scholar

Lester, J. N., Cho, Y., & Lochmiller, C. R. (2020). Learning to do qualitative data analysis: A starting point. Human Resource Development Review, 19(1), 94-106. https://doi.org/10.1177/153448432090389010.1177/1534484320903890 Search in Google Scholar

Lleo de Nalda, A., Guillen, M., & Gil Pechuan, I. (2016). The influence of ability, benevolence, and integrity in trust between managers and subordinates: The role of ethical reasoning. Business Ethics: A European Review, 25(4), 556-576. https://doi.org/10.1111/beer.1211710.1111/beer.12117 Search in Google Scholar

Ma, J., Schaubroeck, J. M., & LeBlanc, C. (2019). Interpersonal trust in organizations. In Oxford Research Encyclopedia of Business and Management. https://doi.org/10.1093/acrefore/9780190224851.013.16710.1093/acrefore/9780190224851.013.167 Search in Google Scholar

Maciejovsky, B., & Budescu, D. V. (2020). Too much trust in group decisions: Uncovering hidden profiles by groups and markets. Organization Science, 31(6), 1497-1514. https://doi.org/10.1287/orsc.2020.136310.1287/orsc.2020.1363 Search in Google Scholar

Marineau, J. E. (2017). Trust and distrust network accuracy and career advancement in an organization. Group & Organization Management, 42(4), 487-520. https://doi.org/10.1177/105960111562752910.1177/1059601115627529 Search in Google Scholar

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734. https://doi.org/10.2307/25879210.2307/258792 Search in Google Scholar

McAllister, D. (1995), Affect- and Cognition-based Trust as Foundations for Interpersonal Cooperation in Organizations, Academy of Management Journal, 38, 24-59. http://doi.org/10.2307/25672710.2307/256727 Search in Google Scholar

McGregor, D. (1967). The professional manager, New York: McGraw-Hill. Search in Google Scholar

McKnight, D. H., & Chervany, N. L. (2006). Reflections on an initial trust-building model. Handbook of Trust Research, Northampton: Edward Elgar, 29-51. https://doi.org/10.4337/9781847202819.0000810.4337/9781847202819.00008 Search in Google Scholar

Möllering, G., & Sydow, J. (2019). Trust trap? Self-reinforcing processes in the constitution of inter-organizational trust. In M. Sasaki (Ed.), Trust in contemporary society, 141-160. Leiden: Brill. http://doi.org/10.1163/9789004390430_00910.1163/9789004390430_009 Search in Google Scholar

Mullen, J. (2016). Being a good follower: An important component of effective public health leadership, Public Health Reports, 131(6), 739-741. https://doi.org/10.1177/003335491666969910.1177/0033354916669699 Search in Google Scholar

Myers, M. S. (1970). Every employee a manager, New York: McGraw-Hill. Search in Google Scholar

Natorski, M., & Pomorska, K. (2017). Trust and Decision-making in Times of Crisis: The EU’s Response to the Events in Ukraine. JCMS: Journal of Common Market Studies, 55(1), 54-70. http://doi.org/10.1111/jcms.1244510.1111/jcms.12445 Search in Google Scholar

Poon, J. M. (2013). Effects of benevolence, integrity, and ability on trust-in-supervisor. Employee Relations, 35(4), 396-407. https://doi.org/10.1108/ER-03-2012-002510.1108/ER-03-2012-0025 Search in Google Scholar

Priede, C., & Farrall, S. (2011) Comparing results from different styles of cognitive interviewing: ‘verbal probing’ vs. ‘thinking aloud’. International Journal of Social Research Methodology, 14(4), 271–287. http://doi.org/10.1080/13645579.2010.52318710.1080/13645579.2010.523187 Search in Google Scholar

Pulamolu, K. K., Bhavani, T., & Subramanian, D. V. (2017). Intra-Tenant resource sharing in yarn based on weighted arithmetic mean. In 2017 International Conference on Networks & Advances in Computational Technologies (NetACT), 262-265. http://doi.org/10.1109/NETACT.2017.807677710.1109/NETACT.2017.8076777 Search in Google Scholar

Raza-Ullah, T. & Kostis, A. (2020). Do trust and distrust in coopetition matter to performance? European Management Journal, 38(3), 367-376. https://doi.org/10.1016/j.emj.2019.10.00410.1016/j.emj.2019.10.004 Search in Google Scholar

Reeskens, T. (2009). On the Nature of Generalized Trust. A Cross-National Inquiry into the Relation between Human Values and Generalized Trust [Conference presentation abstract]. APSA 2009 Toronto Meeting Paper, Canada. https://ssrn.com/abstract=1449881 Search in Google Scholar

Ruskova, S., & Ruseva, I. (2018). Empirical study on the impact of the conflicts on the motivation of the employees. Annals of „Eftimie Murgu” University Reșița. Fascicle II. Economic Studies, 25, 206-214. Search in Google Scholar

Silverman, D. (2013). Doing qualitative research: A practical handbook (4^th ed.). London: Sage. Search in Google Scholar

Sitkin, S. B. & George, E. (2005). Managerial trust-building through the use of legitimating formal and informal control mechanisms. International Sociology, 29, 307-338. http://doi.org/10.1177/026858090505547910.1177/0268580905055479 Search in Google Scholar

Srinivas, V., Kumari, V. V., & Raju, K.V. (2018). Perseverance of uncertainty in cloud storage services through reputation based trust. International Journal of Network Security, 20(5), 951-959. https://doi.org/10.6633/IJNS.201809_20(5).1710.1016/S1353-4858(18)30115-6 Search in Google Scholar

Sterman, J. D. (1989). Modeling managerial behavior: Misperceptions of feedback in a dynamic decision making experiment. Management Science, 35(3), 321-339. https://doi.org/10.1287/mnsc.35.3.32110.1287/mnsc.35.3.321 Search in Google Scholar

Stewart, R. (2019). A Model for Understanding Managerial Jobs and Behavior. In Managerial Work. 235-240. Routledge. http://doi.org/10.4324/9780429398599-1510.4324/9780429398599-15 Search in Google Scholar

Thomas, G. F., Zolin, R., & Hartman, J. L. (2009). The central role of communication in developing trust and its effect on employee involvement. The Journal of Business Communication (1973), 46(3), 287-310. http://doi.org/10.1177/002194360933352210.1177/0021943609333522 Search in Google Scholar

Tomaževič, N., & Aristovnik, A. (2019). Factors of trust in immediate leaders: an empirical study in police service environment. International Journal of Environmental Research and Public Health, 16(14), 2525. http://doi.org/10.3390/ijerph1614252510.3390/ijerph16142525 Search in Google Scholar

Valenti, M., Celedonia, K. L., Wall-Parker, A., & Strickler, A. (2020). Trust is essential: Identifying trust building techniques from youth providers across the service array. Children and Youth Services Review, 117, 105295. https://doi.org/10.1016/j.childyouth.2020.10529510.1016/j.childyouth.2020.105295 Search in Google Scholar

Van De Walle, S., & Six, F. (2014). Trust and distrust as distinct concepts: Why studying distrust in institutions is important. Journal of Comparative Policy Analysis: Research and Practice, 16(2), 158-174. https://doi.org/10.1080/13876988.2013.78514610.1080/13876988.2013.785146 Search in Google Scholar

Vecchiotti, R. (2018). Contemporary leadership: The perspective of a practitioner. Journal of Leadership Studies, 12(2), 40-45. http://dx.doi.org/10.1007/978-3-030-35918-8_610.1007/978-3-030-35918-8_6 Search in Google Scholar

Vroom, V. H., & Yetton, P. W. (1973). Leadership and decision-making. 110, University of Pittsburgh Press.10.2307/j.ctt6wrc8r Search in Google Scholar

Whitener, E.M., Brodt, S.E., Korsgaard, M.A. & Werner, J.M. (1998). Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. Academy of Management Review, 23, 513-530, http://doi.org/10.2307/25929210.2307/259292 Search in Google Scholar

Yin, K. Y., Chin, K. Y., Meng, C. L., & Pung, N. C. (2020). The determinants of intention to use e-voting system: The case of Generation X in Malaysia. Journal of Business Management and Accounting, 10(1), 47-64. https://doi.org/10.32890/jbma2020.10.1.310.32890/jbma2020.10.1.3 Search in Google Scholar

Zidane, Y. (2021). Building trust within virtual projects. PM World Journal, 10(7), 1-24. Available from https://pmworldlibrary.net/wp-content/uploads/2021/06/pmwj107-Jul2021-Zidane-building-trust-within-virtual-teams.pdf Search in Google Scholar

Ziegler, R. (1998). Trust and the Reliability of Expectations. Rationality and Society, 10(4), 427-450. https://doi.org/10.1177/10434639801000400310.1177/104346398010004003 Search in Google Scholar