<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>With the rise of digital technologies, retailing has become a field of value co-creation. Rather than selling readymade products and services, retailers now offer means for creating value together with their customers through manifold interactions. To enable co-creation, they need to develop digital interactive platforms (DIPs) around retail-related activities. Typically, individuals engage with a retail DIP offering in their particular contexts of interactions with apps or similar components. By delving deeper into the nature of the individual interactions, hidden and untapped sources of value can be revealed. Shoppers get more engaged, and retail managers gain more insights and can design ecosystems that allow a more effective creation of “all-win more” outcomes in more profitable ways. To be successful, retailers need to incorporate a broader view of value creation into their operations. They will be successful with hybrid-delivery systems in which consumers can use a range of interface technologies across multiple channels. Being able to interact with informational content, human actors, and technical resources at different stages of the decision making and shopping process will enable rewarding shopping experiences for customers and retailers alike.</p>
</abstract>

With the rise of digital technologies, retailing has become a field of value co-creation. Rather than selling readymade products and services, retailers now offer means for creating value together with their customers through manifold interactions. To enable co-creation, they need to develop digital interactive platforms (DIPs) around retail-related activities. Typically, individuals engage with a retail DIP offering in their particular contexts of interactions with apps or similar components. By delving deeper into the nature of the individual interactions, hidden and untapped sources of value can be revealed. Shoppers get more engaged, and retail managers gain more insights and can design ecosystems that allow a more effective creation of “all-win more” outcomes in more profitable ways. To be successful, retailers need to incorporate a broader view of value creation into their operations. They will be successful with hybrid-delivery systems in which consumers can use a range of interface technologies across multiple channels. Being able to interact with informational content, human actors, and technical resources at different stages of the decision making and shopping process will enable rewarding shopping experiences for customers and retailers alike.

Digitalized Interactive Platforms: Turning Goods and Services into Retail Co-Creation Experiences

NIM Marketing Intelligence Review

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.

With the rise of digital technologies, retailing has become a field of value co-creation. Rather than selling readymade products and services, retailers now...

Digitalized Interactive Platforms: Turning Goods and Services into Retail Co-Creation Experiences

Publié en ligne: 24 avr. 2019

Pages: 18 - 23

DOI: https://doi.org/10.2478/nimmir-2019-0003

Mots clés
Offerings, Digitalized Interactive Platforms, Interactional Value Creation, Omnichannel Store Environments, Smart Retailing, Retail Ecosystems

© 2019 Venkat Ramaswamy et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.

Digitalized Interactive Platforms: Turning Goods and Services into Retail Co-Creation Experiences

Publié en ligne: 24 avr. 2019

Pages: 18 - 23

DOI: https://doi.org/10.2478/nimmir-2019-0003

Mots clésOfferings, Digitalized Interactive Platforms, Interactional Value Creation, Omnichannel Store Environments, Smart Retailing, Retail Ecosystems

© 2019 Venkat Ramaswamy et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.

Mots clés
Offerings, Digitalized Interactive Platforms, Interactional Value Creation, Omnichannel Store Environments, Smart Retailing, Retail Ecosystems