1. bookVolume 30 (2022): Edition 4 (December 2022)
Détails du magazine
License
Format
Magazine
eISSN
2450-5781
Première parution
30 Mar 2017
Périodicité
4 fois par an
Langues
Anglais
Accès libre

Customer Knowledge Management in Enterprise Software Development Companies: Organizational, Human and Technological Perspective

Publié en ligne: 29 Oct 2022
Volume & Edition: Volume 30 (2022) - Edition 4 (December 2022)
Pages: 291 - 297
Détails du magazine
License
Format
Magazine
eISSN
2450-5781
Première parution
30 Mar 2017
Périodicité
4 fois par an
Langues
Anglais

[1] S. Bozkurt, D. Gligor and N. Gligor. “Investigating the impact of psychological customer engagement on customer engagement behaviors: the moderating role of customer commitment.” J Market Anal, 2021.10.1057/s41270-021-00146-3 Search in Google Scholar

[2] M. Ceskovic, et al. “Reasonable Alternative System for Searching UAVs in the Local Area.” Sensors, vol. 22, 3122, 2022. Search in Google Scholar

[3] J. Macala, I. Pandova and A. Panda. “Clinoptilolite as a mineral usable for cleaning of exhaust gases.” Mineral Resources Management, vol. 25, No. 4, pp. 23-32, 2009. Search in Google Scholar

[4] A. Panda and V. Nahornyi. Forecasting Catastrophic Events in Technology, Nature and Medicine. Springer Nature Switzerland AG, Cham, 2021, 110 p.10.1007/978-3-030-65328-6 Search in Google Scholar

[5] A. Nekrasov, et al. “Towards the Sea Ice and Wind Measurement by a C-Band Scatterometer at Dual VV/HH Polarization: A Prospective Appraisal.” Remote Sens., vol. 12, 3382, 2020. Search in Google Scholar

[6] P. Chaithanapat and S. Rakthin. “Customer knowledge management in SMEs: Review and research agenda.” Knowledge and Process Management, vol. 28, pp. 71-89, 2021.10.1002/kpm.1653 Search in Google Scholar

[7] P. Kurdel, F. Adamcik and J. Labun. “Adequacy of Estimation Model of Asymptotic Learning Operator - Pilot Function.” Nase More, vol. 62, pp. 224-227, 2015.10.17818/NM/2015/SI25 Search in Google Scholar

[8] J. Valicek, et al. “A new approach for the determination of technological parameters for hydroabrasive cutting of materials.” Materialwissenschaft und Werkstofftechnik, vol. 47, no. 5-6, pp. 462-471, 2016.10.1002/mawe.201600522 Search in Google Scholar

[9] P. Kurdel, F. Adamcik and J. Labun. “Evalution operator pilot skill in learning process”, in: Proc. SGEM, Albena, Bulgaria, 18-24 June 2015, pp. 125-130, 2015. Search in Google Scholar

[10] A. Garrido-Moreno, N. Lockett and V. Garcia-Morales. “Paving the way for CRM success: The mediating role of knowledge management and organizational commitment.” Information & Management, vol. 51, pp. 1031-1042, 2014. Search in Google Scholar

[11] J. Labun, et al. “Simple High-Precision 2-Port Vector Analyzer.” IEEE Access, vol. 8, pp. 196609-196617, 2020. Search in Google Scholar

[12] J. Macala, I. Pandova and A. Panda. “Zeolite as a prospective material for the purification of automobile exhaust gases”. Mineral Resources Management, vol. 33, no. 1, pp. 125-137, 2017.10.1515/gospo-2017-0005 Search in Google Scholar

[13] A.-M. Aho and L. Uden. “Customer knowledge in value creation for software engineering process”, in: 7th Int. Conf. on Knowledge Management in Organizations: Service and Cloud Computing, 11-13 July 2012, Salamanca, Spain, pp. 141-152, 2013. Search in Google Scholar

[14] J. Valicek, et al. “Identification of Upper and Lower Level Yield strength in Materials.” Materials, vol. 10, no. 9, 982, 2017. Search in Google Scholar

[15] A. Attafar, M. Sadidi, H. Attafar, H. and A. Shahin. “The Role of Customer Knowledge Management (CKM) in Improving Organization-Customer Relationship.” Middle-East Journal of Scientific Research, vol. 13, pp. 829-835, 2013. Search in Google Scholar

[16] I. Pandova, et al. “Use of Sorption of Copper Cations by Clinoptilolite for Wastewater Treatment.” Int J of Envir Research & Public Health, vol. 15, no. 7, pp. 1364-1376, 2018. Search in Google Scholar

[17] M.M. Migdadi. “Knowledge management, customer relationship management and innovation capabilities.” J of Business & Industrial Marketing, vol. 36, no. 1, pp. 111-124, 2020.10.1108/JBIM-12-2019-0504 Search in Google Scholar

[18] J. Labun, et al. “Specific Resonant Properties of Non-Symmetrical Microwave Antennas.” Sensors, vol. 21, 939, 2021. Search in Google Scholar

[19] A. Panda and J. Duplak. “Comparison of Theory and Practice in Analytical Expression of Cutting Tools Durability for Potential Use at Manufacturing of Bearings.” Applied Mechanics and Materials, vol. 616, pp. 300-307, 2014.10.4028/www.scientific.net/AMM.616.300 Search in Google Scholar

[20] P. Kurdel, M. Ceskovic, N. Gecejova, F. Adamcik and M. Gamcova. “Local Control of Unmanned Air Vehicles in the Mountain Area.” Drones, vol. 6, No. 54, 2022.10.3390/drones6020054 Search in Google Scholar

[21] V. Zaloga, K. Dyadyura, I. Rybalka, I. Pandova and T. Zaborowski. “Enhancing efficiency by implementation of integrated management system in order to align organisational culture and daily practice”. Management Systems in Production Engineering, vol. 28, no. 4, pp. 304-311, 2020.10.2478/mspe-2020-0043 Search in Google Scholar

[22] A. Panda, J. Duplak, J. Jurko and I. Pandova. “Roller Bearings and Analytical Expression of Selected Cutting Tools Durability in Machining Process of Steel 80MoCrV4016.” Applied Mechanics and Materials, vol. 415, pp. 610-613, 2013.10.4028/www.scientific.net/AMM.415.610 Search in Google Scholar

[23] J. Saoud, et al. “Explicit versus tacit knowledge in duquenne-guigues basis of implications: Preliminary results,” in: Workshop RealDataFCA@ICFCA, 2021. hal-03274757. Search in Google Scholar

[24] A. Panda, et al. “Development of the method for predicting the resource of mechanical systems.” Int J of Advanced Manuf Technology, vol. 105, no. 1-4, pp. 1563-1571, 2019. Search in Google Scholar

[25] M. Balara, D. Duplakova and D. Matiskova. “Application of a signal averaging device in robotics.” Measurement, vol. 115, No. 2, pp. 125-132, 2018.10.1016/j.measurement.2017.10.037 Search in Google Scholar

[26] D. Duplakova, et al. “Determination of optimal production process using scheduling and simulation software.” Int J of Simulation Modelling, vol. 17, no. 4, p. 447, 2018.10.2507/IJSIMM17(4)447 Search in Google Scholar

[27] P. Flegner, J. Kacur, M. Durdan and M. Laciak. “Processing a measured vibroacoustic signal for rock type recognition in rotary drilling technology.” Measurement, Journal of the International Measurement Confederation, vol. 134, pp. 451-467, 2019.10.1016/j.measurement.2018.10.090 Search in Google Scholar

[28] P. Flegner, J. Kacur, M. Durdan and M. Laciak. “Statistical Process Control Charts Applied to Rock Disintegration Quality Improvement.” Applied sciences, vol. 10, no. 23, pp. 1-26, 2020.10.3390/app10238343 Search in Google Scholar

[29] K. Monkova, P. Monka and D. Jakubeczyova. “The research of the high speed steels produced by powder and casting metallurgy from the view of tool cutting life.” Applied Mechanics and Materials, vol. 302, pp. 269-274, 2013.10.4028/www.scientific.net/AMM.302.269 Search in Google Scholar

[30] Z. Murcinkova, P. Baron, L. Tino, M. Pollak and J. Murcinko. “Research and analysis of stress distribution in multilayers of coated tools.” Int J of Materials Research, vol. 108, no. 6, pp. 495-506, 2017.10.3139/146.111504 Search in Google Scholar

[31] P. Baron, J. Dobransky, M. Kocisko, M. Pollak and T. Cmorej. “The parameter correlation of acoustic emission and high-frequency vibrations in the assessment process of the operating state of the technical system.” Acta Mechanica et Automatica, vol. 10, no. 2, pp. 112-116, 2016.10.1515/ama-2016-0018 Search in Google Scholar

[32] I. Mrkvica, M. Janos and P. Sysel. “Cutting efficiency by drilling with tools from different materials.” Advanced Materials Research, vols. 538-541, pp. 1327-1331, 2012. Search in Google Scholar

[33] T. Zaborowski. Ekowytwarzanie. Gorzow, 2007, 100 p. Search in Google Scholar

[34] A.S. Chaus, et al. “Complex fine-scale diffusion coating formed at low temperature on high-speed steel substrate.” Applied Surface Science, vol. 437, pp. 257-270, 2018.10.1016/j.apsusc.2017.12.173 Search in Google Scholar

[35] A. Vagaska and M. Gombar. “Mathematical Optimization and Application of Nonlinear Programming.” Studies in Fuzziness and Soft Computing, vol. 404, pp. 461-486, 2021.10.1007/978-3-030-61334-1_24 Search in Google Scholar

[36] A. Vagaska and M. Gombar. “Comparison of usage of different neural structures to predict AAO layer thickness.” Technical Gazette, vol. 24, no. 2, pp. 333-339. 2021. Search in Google Scholar

[37] L. Straka and S. Hasova. “Optimization of material removal rate and tool wear rate of Cu electrode in die-sinking EDM of tool steel.” Int J of Advanced Manufacturing Technology, vol. 97, no. 5-8, pp. 2647-2654, 2018. Search in Google Scholar

[38] L. Straka and S. Hasova. “Prediction of the heat-affected zone of tool steel EN X37CrMoV5-1 after die-sinking electrical discharge machining.” Journal of engineering manufacture, vol. 232, no. 8, pp. 1395-1406, 2018. Search in Google Scholar

[39] V. Modrak, Z. Soltysova and D. Onofrejova. “Complexity Assessment of Assembly Supply Chains from the Sustainability Viewpoint.” Sustainability, vol. 11, no. 24, pp. 1-15, 2019.10.3390/su11247156 Search in Google Scholar

[40] P. Michalik, et al. “Monitoring surface roughness of thin-walled components from steel C45 machining down and up milling.” Measurement, vol. 58, pp. 416-428, 2014.10.1016/j.measurement.2014.09.008 Search in Google Scholar

[41] S. Olejarova, J. Dobransky, J. Svetlik and M. Pituk. “Measurements and evaluation of measurements of vibrations in steel milling process.” Measurement: Journal of the International Measurement Confederation, vol. 106, pp. 18-25, 2017.10.1016/j.measurement.2017.04.023 Search in Google Scholar

[42] M. Rimar, P. Smeringai, M. Fedak and S. Kuna. “Technical and software equipment for the real time positioning control system in mechatronic systems with pneumatic artificial muscles.” Key Engineering Materials, vol. 669, pp. 361-369, 2016.10.4028/www.scientific.net/KEM.669.361 Search in Google Scholar

[43] T.P. Hovorun, O.V. Pylypenko, M.V. Hovorun and K.O. Dyadyura. “Methods of obtaining and properties of wear-resistant coatings Ti and N and Ti, Al and N.” Journal of Nano- and Electronic Physics, vol. 9, no. 2, 02026, 2017. Search in Google Scholar

[44] E.C.L. Muniz, G.A. Dandolini, A.A. Biz and A.C. Ribeiro. “Customer knowledge management and smart tourism destinations: a framework for the smart management of the tourist experience–SMARTUR.” Journal of Knowledge Management, 2020.10.1108/JKM-07-2020-0529 Search in Google Scholar

[45] A. Panda, S. Olejarova, J. Valicek and M. Harnicarova. “Monitoring of the condition of turning machine bearing housing through vibrations.” Int J of Advanced Manufacturing Technology, vol. 97, no. 1-4, pp. 401-411, 2018.10.1007/s00170-018-1871-7 Search in Google Scholar

[46] I. Benzarti, et al. “Domain engineering for customer experience management.” Innovations Syst Softw Eng, 2022.10.1007/s11334-021-00426-2 Search in Google Scholar

[47] K. Dyadyura, et al. “Influence of roughness of the substrate on the structure and mechanical properties of TiAlN nano-coating condensed by DCMS,” in: Proc of the 2017 IEEE 7th Int Conf on Nanomaterials: Applications and Properties, NAP 2017.10.1109/NAP.2017.8190202 Search in Google Scholar

[48] A. Panda, J. Dobransky, M. Jancik, I. Pandova and M. Kacalova. “Advantages and effectiveness of the powder metallurgy in manufacturing technologies.” Metalurgija, vol. 4, no. 57, pp. 353-356, 2018. Search in Google Scholar

[49] V. Zaloga, K. Dyadyura, I. Rybalka and I. Pandova. “Implementation of Integrated Management System in Order to Enhance Equipment Efficiency.” Management Systems in Production Engineering, vol. 4, no. 27, pp. 221-226, 2019.10.1515/mspe-2019-0035 Search in Google Scholar

[50] S.A. Haider and U.N. Kayani. “The impact of customer knowledge management capability on project performance-mediating role of strategic agility.” J of Knowledge Management, 2020.10.1108/JKM-01-2020-0026 Search in Google Scholar

[51] A. Panda, J. Jurko and I. Pandova. Monitoring and Evaluation of Production Processes. An Analysis of the Automotive Industry. Springer Int Publ, Switzerland, 2016, 117 p.10.1007/978-3-319-29442-1 Search in Google Scholar

[52] S. Korhonen-Sande and J.B. Sande. “Improving customer knowledge transfer in industrial firms: how does previous work experience influence the effect of reward systems?” Journal of Business & Industrial Marketing, vol. 31, pp. 232-246, 2016.10.1108/JBIM-03-2014-0048 Search in Google Scholar

[53] A. Khosravi. “Customer knowledge management enhancement in enterprise software development firms: Experts Perspective on a Theoretical Framework.” Journal of Soft Computing and Decision Support Systems, vol. 7, pp. 6-12, 2020. Search in Google Scholar

[54] A. Garrido-Moreno, N. Lockett and V. Garcia-Morales. “Paving the way for CRM success: The mediating role of knowledge management and organizational commitment.” Information & Management, 2014.10.1016/j.im.2014.06.006 Search in Google Scholar

[55] A. Khosravi and A.R.C. Hussin. “Customer knowledge management antecedent factors: A systematic literature review.” Knowledge & Process Manag, vol. 25, pp. 12-30, 2018.10.1002/kpm.1557 Search in Google Scholar

[56] A.D. Pogrebjak, et al. “Research of the relief and element composition of the surface coatings based on hydroxyapatite implants from titanium alloys,” in: Proc of 6th Int Conf Nanomaterials: Applications and Properties, NAP 2016, 7757290, 2016.10.1109/NAP.2016.7757290 Search in Google Scholar

[57] L.F. Sukhodub and K. Dyadyura. “Design and fabrication of polymer-ceramic nanocomposites materials for bone tissue engineering.” J of Nano- and Electronic Physics, vol. 10, no. 6, 06003, 2018.10.21272/jnep.10(6).06003 Search in Google Scholar

[58] K.O. Dyadyura and F. Sukhodub. “Magnesium-based matrix composites reinforced with nanoparticles for biomedical applications,” in: Proc of 2017 IEEE 7th Int Conf on Nanomaterials: Applications and Properties, NAP 2017, 04NB14, 2017.10.1109/NAP.2017.8190327 Search in Google Scholar

[59] M. Nilashi, et al. “MCPCM: a DEMATEL-ANP-based multi-criteria decision-making approach to evaluate the critical success factors in construction projects,” Arabian Journal for Science and Engineering, vol. 40, pp. 343-361, 2015.10.1007/s13369-014-1529-1 Search in Google Scholar

[60] R. Trishch, O. Maletska, O. Cherniak, J. Semionova and V. Jancis. “Analysis of the requirements of international and national standards for measure-ment methods and metro-logical equipment.” Innovative Technologies and Scientific Solutions for Industries, vol. 1, no. 11, pp. 156-162, 2020.10.30837/2522-9818.2020.11.156 Search in Google Scholar

[61] O. Cherniak, R. Trishch, N. Kim and S. Ratajczak. “Quantitative assessment of working conditions in the workplace.” Engineering Management in Production and Services, vol. 2, no. 12, pp. 99-106, 2020.10.2478/emj-2020-0014 Search in Google Scholar

[62] C. Lorenzo-Romero, E. Constantinides and L.A. Brünink. “Co-creation: Customer Integration in Social Media Based Product and Service Development.” Procedia - Social and Behavioral Sciences, vol. 148, pp. 383-396, 2014.10.1016/j.sbspro.2014.07.057 Search in Google Scholar

[63] F. Khodakarami and Y.E. Chan. “Exploring the role of customer relationship management (CRM) systems in customer knowledge creation.” Information & Management, vol. 51, pp. 27-42, 2014.10.1016/j.im.2013.09.001 Search in Google Scholar

[64] A. Skotis, I. Katsanakis, A. Macris and M. Sfakianakis. “Creating Knowledge within a C-Business Context: A Customer Knowledge Management View,” in: Collaborative, Trusted and Privacy-Aware e/m-Services. Springer, pp. 264-277, 2013.10.1007/978-3-642-37437-1_22 Search in Google Scholar

[65] M.A. Mardis, et al. “Assessing alignment between information technology educational opportunities, professional requirements, and industry demands.” Educ Inf Technol, vol. 23, pp. 1547-1584, 2018. Search in Google Scholar

[66] R. Baidya, et al. “Strategic maintenance technique selection using combined quality function deployment, the analytic hierarchy process and the benefit of doubt approach.” Int J Adv Manuf Technol, vol. 94, pp. 31-44, 2018.10.1007/s00170-016-9540-1 Search in Google Scholar

[67] S. Kim, M. Bowen and X. Wen. “The ultimate co-creation: leveraging customer input in business model innovation.” AMS Rev, vol. 9, pp. 339-356, 2019.10.1007/s13162-018-0129-8 Search in Google Scholar

[68] F. Cheng, et al. “Customer satisfaction-oriented product configuration approach based on online product reviews.” Multimed Tools Appl, 2021.10.1007/s11042-021-11774-3 Search in Google Scholar

[69] S. Vaezitehrani. “Customer Knowledge Management in Global Software Projects.” M.Sc. Thesis, Northhumbria University, Gothenburg, Sweden, 2013. Search in Google Scholar

[70] A.N. Talet. “KM Process and CRM to manage Customer Knowledge Relationship Management.” International Proceedings of Economics Development & Research, vol. 29, pp. 60-67, 2012. Search in Google Scholar

[71] A. Khosravi, A.R.C. Hussin and B. Minaei-Bidgoli. “Toward a Customer Knowledge Management Model for Enhancing Enterprise Software Quality.” Advanced Science Letters, vol. 23, pp. 9035-9038, 2017. Search in Google Scholar

[72] M. Alamgir and M. Quaddus. “Customer Relationship Management Success Model: A Conceptual Framework,” in: Proc 26th Australian and New Zealand Academy of Management Conference (ANZAM), Dec 5-7, 2012, pp. 1-39, 2012. Search in Google Scholar

[73] Y. Harb and E. Abu-Shanab. “A descriptive framework for the field of knowledge management.” Knowl Inf Syst, vol. 62, pp. 4481-4508, 2020. Search in Google Scholar

[74] J. Labun, P. Kurdel, M. Ceskovic, A. Nekrasov, M. Gamcova and N. Gecejova. Airport Spatial Usability in Measuring the Spherical Antenna Properties on Small Aircraft.” Sensors, vol. 21, 7920, 2021. Search in Google Scholar

Articles recommandés par Trend MD

Planifiez votre conférence à distance avec Sciendo