<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The purpose of this article is to indicate, based on publications in the field of ‘dysfunctional customer behaviour’, the items most often cited and essential for the researchers who cite them, as well as to introduce the topics and their relationships that represent the conceptual space of ‘dysfunctional customer behaviour’. The indicated objective will be realised on the basis of selected bibliometric analyses. A set of 74 items resulting from searches in two databases-Web of Science and Scopus-were used for the analyses. Based on the created database of publications in the area of ‘dysfunctional customer behaviour’, three analyses were carried out: citations, co-citations and co-occurrence of words. The results of the bibliometric analyses made it possible to identify the group of most frequently cited publications, isolate those that are important to the citing researchers, and approximate the topics and their relationships that represent the conceptual space of ‘dysfunctional customer behaviour’.</p>
</abstract>

The purpose of this article is to indicate, based on publications in the field of ‘dysfunctional customer behaviour’, the items most often cited and essential for the researchers who cite them, as well as to introduce the topics and their relationships that represent the conceptual space of ‘dysfunctional customer behaviour’. The indicated objective will be realised on the basis of selected bibliometric analyses. A set of 74 items resulting from searches in two databases-Web of Science and Scopus-were used for the analyses. Based on the created database of publications in the area of ‘dysfunctional customer behaviour’, three analyses were carried out: citations, co-citations and co-occurrence of words. The results of the bibliometric analyses made it possible to identify the group of most frequently cited publications, isolate those that are important to the citing researchers, and approximate the topics and their relationships that represent the conceptual space of ‘dysfunctional customer behaviour’.

Dysfunctional Customer Behaviour — Bibliometric Analysis

Marketing of Scientific and Research Organizations

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Dysfunctional Customer Behaviour \u2014 Bibliometric Analysis"}

The purpose of this article is to indicate, based on publications in the field of ‘dysfunctional customer behaviour’, the items most often cited and essential...

Dysfunctional Customer Behaviour — Bibliometric Analysis

Publié en ligne: 10 nov. 2022

Pages: 1 - 16

DOI: https://doi.org/10.2478/minib-2022-0012

Mots clés
Customer dysfunctional behaviour, bibliometric analysis, consumer behav

© 2022 Krzysztof Błoński, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Dysfunctional Customer Behaviour — Bibliometric Analysis

Publié en ligne: 10 nov. 2022

Pages: 1 - 16

DOI: https://doi.org/10.2478/minib-2022-0012

Mots clésCustomer dysfunctional behaviour, bibliometric analysis, consumer behav

© 2022 Krzysztof Błoński, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Mots clés
Customer dysfunctional behaviour, bibliometric analysis, consumer behav