[
1. Amit R., Schoemaker P. J. H., (1993). Strategic Assets and Organizational Rent. Strategic Management Journal, Vol. 14, No. 1, January.10.1002/smj.4250140105
]Search in Google Scholar
[
2. Argyris, C. H. (1957). Personality and Organizations: the Conflict Between System and the Individual. Harper Collins.
]Search in Google Scholar
[
3. Barnard, Chester I. (1968). The Functions of the Executive (Thirtieth Anniversary ed.). Harvard University Press.
]Search in Google Scholar
[
4. Białk-Wolf A., (2010). Potencjał rozwojowy turystyki medycznej [The development potential of medical tourism] in: A. Panasiuk (ed.) Potencjał turystyczny — zagadnienia ekonomiczne [Tourist Potential — Economic Issues]. Academic Journals of the University of Szczecin, Economic Problems of Services, No. 53.
]Search in Google Scholar
[
5. Bielski, M. (2004). Podstawy teorii organizacji i zarządzani [Fundamentals of the theory of organization and management]. C.H.Beck.
]Search in Google Scholar
[
6. Biernat, E., Ćwiklińska, J., Dziedzic, E., Kachniewska M., Zawistowska, H. (2020). Turystyka medyczna. Wybrane zagadnienia [Medical tourism: Selected issues] (pp. 11–19). SGH.
]Search in Google Scholar
[
7. Borys T., (2012). Interdyscyplinarność nauk o jakości, [Interdisciplinarity of quality sciences]. Journal of Management and Finance, No. 3. pp. 7–23.
]Search in Google Scholar
[
8. Brush C. G., Greene P. G., Hart M. M., (2001). From Initial Idea to Unique Advantage: The Entrepreneurial Challenge of Constructing a Resource Base. Academy of the Management Executive, Vol. 15, No. 1.10.5465/ame.2001.4251394
]Search in Google Scholar
[
9. Buchacz T. (2005). Zastosowanie Modelu EFQM do doskonalenia organizacji, [Application of the EFQM Model to Organization Improvement]. Problems of Quality, No. 4. pp. 33–35.
]Search in Google Scholar
[
10. Collis D. J., (1994). Research Note: How Valuable Are Organizational Capabilities? Strategic Management Journal, Vol. 15, Winter.10.1002/smj.4250150910
]Search in Google Scholar
[
11. Combe M.W. (1998). Standards Committee Tackles Project Management Maturity Models. PM Network, Vol 12, No. 8.
]Search in Google Scholar
[
12. Daugherty P. J., Chen H., Mattioda D. D., Grawe S. J., (2009). Marketing/Logistics Relationships: Influence on Capabilities and Performance. Journal of Business Logistics, Vol. 30, No. 1.10.1002/j.2158-1592.2009.tb00096.x
]Search in Google Scholar
[
13. Day G. S., (1994). The Capabilities of Market-Driven Organizations. Journal of Marketing, Vol. 58, No. 4, October.10.1177/002224299405800404
]Search in Google Scholar
[
14. Dąbrowska, A. (2008). Rozwój rynku usług w Polsce: uwarunkowania i perspektywy [Development of the services market in Poland: conditions and prospects]. SGH.
]Search in Google Scholar
[
15. Dąbrowska, A. (2013). Konsument na rynku usług w Polsce [Consumer in the services market in Poland]. IBRKiK.
]Search in Google Scholar
[
16. Dąbrowska A., Janoś-Kresło, M., & Mróz B. (2020). Zachowania osób starszych na rynku e-usług [Behavior of the elderly in the e-services market]. SGH.
]Search in Google Scholar
[
17. Dobiegała-Korona, B. (ed.). (2015). Budowa wartości klienta. Teoria i praktyka, [Building Customer Value: Theory and Practice]. Difin Publishing House.
]Search in Google Scholar
[
18. Dosi G., Teece D. J., (1998). Organizational Competencies and the Boundaries of the Firm, In Markets and Organization, edited by R. Arena, C. Longhi, Springer.10.1007/978-3-642-72043-7_12
]Search in Google Scholar
[
19. EFQM. (n.d.). http://www.efqm.pl/podstawowe-zasady.html (access: 9.01.2022r.)
]Search in Google Scholar
[
20. Głodziński, E. (2014), Zarządzanie projektami w warunkach niepewności — zakres i metodyka, [Project management under uncertainty — scope and methodology]. Przegląd Organizacji, [Organizational Review], No. 7. pp. 34–40.10.33141/po.2014.07.06
]Search in Google Scholar
[
21. Grant R. M., (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. California Management Review, Vol. 33, No. 3.10.2307/41166664
]Search in Google Scholar
[
22. Grant R. M., (1996). Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration. Organization Science, Vol. 7, No. 4, July–August.10.1287/orsc.7.4.375
]Search in Google Scholar
[
23. Griffin, R. W. (1996) Podstawy zarządzania organizacjami, [Fundamentals of organization management]. PWN.
]Search in Google Scholar
[
24. Gruca-Wójtowicz, P. (2009). Jakość w opiece zdrowotnej z perspektywy pacjenta, [Quality in healthcare from the patient’s perspective], Patrycja Gruca-Wójtowicz (jakosc.biz) (access: February 20, 2022)
]Search in Google Scholar
[
25. Haimann T., Scott WG, Connor PE (1985). Management, (pp. 11–13). Houghton Mifflin Company.
]Search in Google Scholar
[
26. Hammer, M. (2007). The Process Audit. Harvard Business Review, Vol. 85, No. 4 pp. 111–123.
]Search in Google Scholar
[
27. Henderson R., Cockburn I., (1994). Measuring Competence? Exploring Firm Effects in Pharmaceutical Research. Strategic Management Journal, Vol. 15, Winter Special Issue.10.1002/smj.4250150906
]Search in Google Scholar
[
28. Holliday, R., Bell, D., Cheung, O., Jones, M., & Probyn, E. (2015). Brief Encounters: Assembling Cosmetic Surgery Tourism. Social Science & Medicine, Vol. 124. pp. 298–304.10.1016/j.socscimed.2014.06.047
]Search in Google Scholar
[
29. Hubbard, G., Zubac, A., Johnson, L., & Sanchez, R. (2009). Rethinking Traditional Value Chain Logic. In R. Sanchez (Ed.), A Focused Issue on Fundamental Issues in Competence Theory Development (Research in Competence-based Management, Vol. 4). Emerald. pp. 107–130.10.1016/S1744-2117(08)04003-6
]Search in Google Scholar
[
30. Jackson J. (1991), Reporting on management effectiveness. CMA Magazine, Vol. 65, No. 65. pp. 17–19.
]Search in Google Scholar
[
31. Johann, M. (2019). Satysfakcja klienta na rynku usług turystycznych, [Customer satisfaction in the tourism services market]. Difin.
]Search in Google Scholar
[
32. Kałowski, A. (2010). Sprawność organizacji źródłem sukcesu polskich przedsiebiorstw, [Organizational efficiency as a source of success for Polish enterprises], Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu, Zarządzanie strategiczne w praktyce i teorii [Research at the University of Economics in Wrocław. Strategic management in practice and Theory], No. 116. p. 145.
]Search in Google Scholar
[
33. Karaszewski, R. (2005). Zarządzanie jakością. Koncepcje, metody i narzędzia stosowane przez liderów światowego biznesu [Quality management: Concepts, methods and tools used by global business leaders]. TNOIK.
]Search in Google Scholar
[
34. Kędra, E, Chudak, B. (2011). Jakość usług medycznych a efektywność medyczna [The quality of medical services and medical effectiveness]. Pielęgniarstwo i zdrowie Publiczne [Nursing and Public Health]. No. 1(1), pp. 83–87.
]Search in Google Scholar
[
35. Kidd, P.T. (1994). Agile Manufacturing: Forging New Frontiers. Addison-Wesley.
]Search in Google Scholar
[
36. Kim, Y. and Lui, S. S. (2015). The impacts of external network and business group on innovation: Do the types of innovation matter? Journal of Business Research, Vol. 68, No. 9., pp 1964–1973.10.1016/j.jbusres.2015.01.006
]Search in Google Scholar
[
37. Kotarbiński, T. (1965). Traktat o dobrej robocie [Treatise on a good job]. Ossolineum.
]Search in Google Scholar
[
38. Kotler, Ph., Keller, K. L. (2021). Marketing. Rebis.10.1007/978-3-030-59531-9
]Search in Google Scholar
[
39. Kowal W. (2015). Efficiency of the organization: Emotional, behavioral and financial effects of marketing activities in the assessment of the effectiveness and efficiency of an enterprise (pp. 14–26). Economic University Publishing House.10.15611/9788376955032
]Search in Google Scholar
[
40. Koźmiński, A. K. & Piotrowski, W. (2002). Zarządzanie. Teoria i praktyka [Management: Theory and Practice]. PWN.
]Search in Google Scholar
[
41. Koźmiński, A. K. (ed.) (1983). Współczesne teorie organizacji [Contemporary theories of organization]. PWN.
]Search in Google Scholar
[
42. Krot, K. (2008). Jakość i marketing usług medycznych [Quality and marketing of medical services]. Wolters Kluwer.
]Search in Google Scholar
[
43. Kusa, R. (n.d.). Nauki o organizacji: Wykład V. [plan wykładu]. Akademia Górniczo-Hutnicza, Wydział Zarządzania. http://www.zarz.agh.edu.pl/rkusa/w_no_w5_dz.pdf (access: 4.02.2022 r.)
]Search in Google Scholar
[
44. Leavitt, H. J. (1965). Applied Organizational Change in Industry. In G. March (ed.), Handbook of Organization.
]Search in Google Scholar
[
45. Lehtonen T. J., (2005). Building Strategic HRM Practices within the Competence-Based View: Introducing a CBM-Based Strategic HRM Framework, in Competence Perspectives on Resources, Stakeholders and Renewal, edited by R. Sanchez, A. Heene (Advances in Applied Business Strategy, Vol. 9), Elsevier. pp. 129–145.10.1016/S0749-6826(05)09007-4
]Search in Google Scholar
[
46. Lewin G., Skulmoski G. (2000). The project management maturity. ESI Horizons, Vol. 2, No. 3, pp. 1–7.
]Search in Google Scholar
[
47. Ljungquist U., (2007). How Do Core Competencies Discriminate? Identification of Influencing Similarities and Differences, Knowledge and Process Management 2007, Vol. 14, No. 4.10.1002/kpm.286
]Search in Google Scholar
[
48. Lubowiecki-Vikuk, A. (2012). Turystyka medyczna przejawem współczesnych trendów i tendencji w turystyce [Medical tourism as a manifestation of contemporary trends and tendencies in tourism]. Zeszyty Naukowe Uniwersytetu Szczecińskiego — Ekonomiczne Problemy Usług, Vol. 84, pp. 553–568.
]Search in Google Scholar
[
49. Masiukiewicz, P. (2017). Sprawność jako kryterium oceny zarządzania [Efficiency as a Management Evaluation Criterion]. Prakseologia i Zarządzanie — Zeszyty Naukowe TNP, Vol. 2, http://hdl.handle.net/20.500.12182/556 (accessed: 02/02/2022).
]Search in Google Scholar
[
50. Matwiejczuk, R. (2014). Kompetencje logistyki w tworzeniu przewagi konkurencyjnej przedsiębiorstwa [Logistics competences in creating a competitive advantage of an enterprise], University of Opole.
]Search in Google Scholar
[
51. Mazurek-Łopacińska, K. (2003). Zachowania nabywców i ich konsekwencje marketingowe [Behavior of buyers and their marketing consequences]. PWE.
]Search in Google Scholar
[
52. Mróz B. (2014). Relacje konsument — przedsiębiorstwo: nowe wyzwania dla nauk o zarządzaniu, [Customer-enterprise relations: new challenges for management sciences] in Romanowska M., Cygler J. (eds.), Granice zarządzania, SGH. pp. 55–66.
]Search in Google Scholar
[
53. Nilashi, M., Samad, S., Manaf, A. A., Ahmadi, H., Rashid, T.A., Mushi, A., Almukadi, W., Ibrahim, O., & Ahmed, O.H. (2019), Factors influencing medical tourism adoption in Malaysia: A DEMATEL-Fuzzy TOPSIS approach. Computers & Industrial Engineering, Vol. 137, p. 10.10.1016/j.cie.2019.106005
]Search in Google Scholar
[
54. Nowicka, K. (2016). Outsourcing w zarządzaniu zasobami przedsiębiorstwa [Outsourcing in enterprise resource management]. Difin.
]Search in Google Scholar
[
55. Olesiński Z., Rzepka A., Olak A. (2017), Zarządzanie międzyorganizacyjne w zwinnych przedsiębiorstwach [Inter-organizational Management in Agile Enterprises] (p. 47). Texterbooks.com.
]Search in Google Scholar
[
56. Parsons, T. (1956). Suggestions for a sociological approch to the theory of organizations — I. Administrative Sience Quarterly, No 1 (1). p. 64.10.2307/2390840
]Search in Google Scholar
[
57. Pawłowska, B. & Chrobocińska K. (2013). Procesy doskonalenia jakości a dojrzałość organizacji — wybrane obszary [Quality improvement processes and organizational maturity — selected areas], In E. Skrzypek (ed.) Dojrzałość organizacji — aspekty jakościowe [Organization maturity — quality aspects]. UMCS.
]Search in Google Scholar
[
58. Pawłowska, B., Witkowska, J., & Nieżurawski, L. (2010). Nowoczesne koncepcje strategii orientacji na klienta [Modern concepts of customer-orientation strategy]. PWN.
]Search in Google Scholar
[
59. Peszko, A. (2002). Podstawy Zarządzania Organizacjami [Fundamentals of Organizational Management]. AGH Publishing House.
]Search in Google Scholar
[
60. Prochorowicz, M. (2008). Turystyka medyczna nową perspektywą dla polskich placówek służby zdrowia [Medical tourism as a new perspective for Polish health care facilities], In: Turystyka i rekreacja szansą rozwoju aktywności społecznej [Tourism and recreation as a chance for the development of social activity] (p.133), (ed.) Grzywacz, R. WSIiZ.
]Search in Google Scholar
[
61. Puchalski, J. (2008). Podstawy nauki o organizacji [Fundamentals of organization science]. Military Academy of Land Forces.
]Search in Google Scholar
[
62. Rab-Przybyłowicz, J. (2014). Produkt turystyki medycznej [The product of medical tourism] (p. 27). Difin.
]Search in Google Scholar
[
63. Raines II (1966), Management effectiveness: Management knowledge and skills only a means to performance, Training and Development Journal, Vol. 20, No. 9. pp. 34–40.
]Search in Google Scholar
[
64. Ray S., Ramakrishnan K., (2006). Resources, Competences and Capabilities Conundrum: A Back-To-Basics Call. Decision, Vol. 33, No. 2, July-December.
]Search in Google Scholar
[
65. Rogoziński, K. (2016). Zarządzanie organizacją usługową: Szkoła innego poznania [Service organization management: The School of Another Cognition]. Difin.
]Search in Google Scholar
[
66. Rust R., Zeitham V., Lemon K. (2000), Driving Customer Equity (pp. 56–57). The Free Press.
]Search in Google Scholar
[
67. Sajdak M. (2019). Zwinność strategiczna przedsiębiorstw [Strategic agility of enterprises]. VEP.10.18559/978-83-66199-32-3
]Search in Google Scholar
[
68. Sharma S., Vredenburg H., (1998). Proactive Corporate Environmental Strategy and the Development of Competitively Valuable Organizational Capabilities, Strategic Management Journal, Vol. 19, No. 8.10.1002/(SICI)1097-0266(199808)19:8<729::AID-SMJ967>3.0.CO;2-4
]Search in Google Scholar
[
69. Shoderbek, P.P., Kefalas, A.G., & Shoderbek, C. G. (1975). Management Systems: Conceptual Considerations. Business Publications Inc.
]Search in Google Scholar
[
70. Sikorski, Cz. (2001). Zachowania ludzi w organizacji [People’s behavior in an organization]. Publishing House PWN.
]Search in Google Scholar
[
71. Skountridaki, L., (2017), Barriers to Business Relations between Medical Tourism Facilitators and Medical Professionals. Tourism Management, Vol. 59. pp. 254–266.10.1016/j.tourman.2016.07.008
]Search in Google Scholar
[
72. Skrzypek, E. (2013), Dojrzałość organizacji — aspekty jakościowe [Maturity of the organization: quality aspects]. UMCS Publishing House.
]Search in Google Scholar
[
73. Stabryła, A., (2001), Podstawy zarządzania firmą [Fundamentals of company management]. ANTYKWA Publishing House.
]Search in Google Scholar
[
74. Staff, A. (1983). Szkice o strukturaliźmie [Sketches about structuralism]. KiW.
]Search in Google Scholar
[
75. Stalk G., Evans P., Shulman L. E., (1992). Competing on Capabilities: The New Rules of Corporate Strategy. Harvard Business Review, March–April.
]Search in Google Scholar
[
76. Stenbeck, J. G., Mix, L. E. (2019), Enterprise Agility in Healthcare: Candid Case Studies of Successful Organizational Transformations. Taylor & Francis.10.4324/9780429028724
]Search in Google Scholar
[
77. Stocki, A. (2003). Zarządzanie dobrami [Goods management]. WAM.
]Search in Google Scholar
[
78. Szczepańska K. (2011), Zarządzanie jakością. W dążeniu do doskonałości [Quality management. In pursuit of excellence]. CHBeck.
]Search in Google Scholar
[
79. Szczepańska, K. (2010). TQM w zarządzaniu zasobami ludzkimi [TQM in human resources management]. Poltext.
]Search in Google Scholar
[
80. Tellis, G.J., Prabhu, J. C., & Chandy, R.K. (2009). Radical Innovation across Nations: The Preeminence of Corporate Culture. Journal of Marketing, No. 73. pp. 3–23.10.1509/jmkg.73.1.003
]Search in Google Scholar
[
81. Trzcieliński S. (2011). Przedsiebiorstwo agile. Publishing House of the Poznań University of Technology.
]Search in Google Scholar
[
82. Urbanek, G. (2021). Zarządzanie wartością i wycena marki — Jak marka buduje wartość przedsiębiorstwa, [Value management and brand valuation — How a brand builds enterprise value]. CeDeWu.
]Search in Google Scholar
[
83. Urbanowska-Sojkin, E. (2011). Wybory strategiczne w przedsiębiorstwach — uwarunkowania [Strategic choices in enterprises — conditions]. Zeszyty Naukowe Uniwersytetu Ekonomicznego w Poznaniu [Scientific Journals of the Poznań University of Economics], No. 169. p. 5.
]Search in Google Scholar
[
84. Urbanowska-Sojkin, E. (2021). Sprawność przedsiębiorstw w warunkach niepewność. Teoria i praktyka [Efficiency of enterprises in the conditions of uncertainty. Theory and Practice], PWE.
]Search in Google Scholar
[
85. Winter S. G., (2000). The Satisficing Principle in Capability Learning. Strategic Management Journal, Vol. 21, No. 10/11 (Special Issue: The Evolution of Firm Capabilities, October–November).10.1002/1097-0266(200010/11)21:10/11<981::AID-SMJ125>3.0.CO;2-4
]Search in Google Scholar
[
86. Wiśniewska, A.M. (2020). Przedsiębiorstwo w Turystyce Medycznej [Enterprise in Medical Tourism]. Difin.
]Search in Google Scholar
[
87. Zieleniewski, J. (1978). Organizacja zespołów ludzkich. Wstęp do teorii organizacji i kierowania [Organization of human teams. Introduction to the theory of organization and management]. PWN.
]Search in Google Scholar
[
88. Zieleniewski, J. (1981). Organizacja i zarządzanie [Organization and management]. PWN.
]Search in Google Scholar