<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This study aims to investigate and evaluate the impact of: (1) Islamic training and development towards service performance, (2) tawadhu attitudes towards service performance, (3) the moderating role of self-efficacy in the effect of Islamic training and development towards service performance, and (4) the role of self-efficacy in moderating the effect of tawadhu attitude on service performance. The population in this study were all Muslim employees at cooperative and sharia savings and loan institutions in the DIY Province, Indonesia. The approach for choosing sample in this research is purposive sampling, with a number of respondents being 160 respondents. The results of the study found that: (1) Islamic training and development had a significant effect on service performance, (2) the attitude of tawadhu had a significant effect on service performance, (3) self-efficacy had not been able to strengthen the influence of Islamic training and development on service performance, and (4) self-efficacy has not been able to strengthen the influence of tawadhu attitude on service performance.</p>
</abstract>

This study aims to investigate and evaluate the impact of: (1) Islamic training and development towards service performance, (2) tawadhu attitudes towards service performance, (3) the moderating role of self-efficacy in the effect of Islamic training and development towards service performance, and (4) the role of self-efficacy in moderating the effect of tawadhu attitude on service performance. The population in this study were all Muslim employees at cooperative and sharia savings and loan institutions in the DIY Province, Indonesia. The approach for choosing sample in this research is purposive sampling, with a number of respondents being 160 respondents. The results of the study found that: (1) Islamic training and development had a significant effect on service performance, (2) the attitude of tawadhu had a significant effect on service performance, (3) self-efficacy had not been able to strengthen the influence of Islamic training and development on service performance, and (4) self-efficacy has not been able to strengthen the influence of tawadhu attitude on service performance.

Tawadhu Attitude and Service Performance: Moderate Role of Self-Concept

Professor, Department of Management, Business and Economic Faculty

HOLISTICA – Journal of Business and Public Administration

This work is licensed under the Creative Commons Attribution 4.0 International License.

{"article-title":"Tawadhu Attitude and Service Performance: Moderate Role of Self-Concept"}

This study aims to investigate and evaluate the impact of: (1) Islamic training and development towards service performance, (2) tawadhu attitudes towards...

Tawadhu Attitude and Service Performance: Moderate Role of Self-Concept

Publié en ligne: 23 juin 2023

Pages: 63 - 81

Reçu: 01 nov. 2022

Accepté: 01 févr. 2023

DOI: https://doi.org/10.2478/hjbpa-2023-0005

Mots clés
Islamic training and development, tawadhu attitude, self-efficacy, service performance

© 2023 Muafi Muafi, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Tawadhu Attitude and Service Performance: Moderate Role of Self-Concept

Publié en ligne: 23 juin 2023

Pages: 63 - 81

Reçu: 01 nov. 2022

Accepté: 01 févr. 2023

DOI: https://doi.org/10.2478/hjbpa-2023-0005

Mots clésIslamic training and development, tawadhu attitude, self-efficacy, service performance

© 2023 Muafi Muafi, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Mots clés
Islamic training and development, tawadhu attitude, self-efficacy, service performance