There is a relationship between social media platforms and emerging infectious diseases (EIDs) such as the COVID-19 pandemic. Social media platforms are used to manage information flow in every EID. Individuals use the platforms to source information, while health workers, organisations, and other stakeholders use the platforms to provide and manage information flow. This study employed a narrative literature review (NLR) to understand the role of social media platforms in managing the COVID-19 pandemic information flow. The paper deployed three research questions as seen in the research methodology. The paper found a clear relationship between social media and EIDs and the COVID-19 pandemic. The article further provides the ways to use platforms to manage information during the COVID-19 pandemic.