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<p>This paper reports a preliminary study of one Australian financial planning firm’s investment risk profile questionnaire, and how it was used by planners in consultations. Five authentic ‘one-issue’ telephone-based consultations which were audio-recorded for quality control purposes have been analysed by the researcher using applied linguistic theory to investigate communication task difficulty. The theory proposes three key factors as contributing most to communication task difficulty: (1) language code complexity; (2) cognitive complexity of task; and (3) communicative stress. The paper explicates how these three factors are implicated in, and can impact the determination of, a client’s investment risk profile.</p>
</abstract>

This paper reports a preliminary study of one Australian financial planning firm’s investment risk profile questionnaire, and how it was used by planners in consultations. Five authentic ‘one-issue’ telephone-based consultations which were audio-recorded for quality control purposes have been analysed by the researcher using applied linguistic theory to investigate communication task difficulty. The theory proposes three key factors as contributing most to communication task difficulty: (1) language code complexity; (2) cognitive complexity of task; and (3) communicative stress. The paper explicates how these three factors are implicated in, and can impact the determination of, a client’s investment risk profile.

Communication Task Difficulty in Investment Risk Profiling: A Linguistic Perspective

Financial Planning Research Journal

This work is licensed under the Creative Commons Attribution 4.0 International License.

This paper reports a preliminary study of one Australian financial planning firm’s investment risk profile questionnaire, and how it was used by planners in...

Communication Task Difficulty in Investment Risk Profiling: A Linguistic Perspective

Publié en ligne: 19 mars 2024

Pages: 33 - 52

Reçu: 31 mai 2017

Accepté: 01 nov. 2017

DOI: https://doi.org/10.2478/fprj-2018-0002

© 2018 Stephen Moore, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.