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<p>The novel Coronavirus (COVID-19) is an infectious disease that is currently causing challenges and opportunities in all sectors worldwide. The logistic industry plays an enormous role in keeping the countries functional, and it accounts for 13.4 % of the total GDP in Thailand. This article aims to identify and justify critical success factors for the Logistic Industries experiencing success and failure during the pandemic. The research was conducted using semi-structured interviews with top managers of three companies from March to September 2021, which is phase 4 of the pandemic. The findings we analysed using thematic analysis to understand the critical factors within the industry. Logistics companies of different sizes were selected for this purpose as case studies aimed to identify the resemblance of the effects and find the relationship with company resilience. Five key supporting factors were identified for the logistics firms to be resilient during the pandemic, including flexibility, Business Continuity Plan, market diversification, IT systems, and leadership.</p>
</abstract>

The novel Coronavirus (COVID-19) is an infectious disease that is currently causing challenges and opportunities in all sectors worldwide. The logistic industry plays an enormous role in keeping the countries functional, and it accounts for 13.4 % of the total GDP in Thailand. This article aims to identify and justify critical success factors for the Logistic Industries experiencing success and failure during the pandemic. The research was conducted using semi-structured interviews with top managers of three companies from March to September 2021, which is phase 4 of the pandemic. The findings we analysed using thematic analysis to understand the critical factors within the industry. Logistics companies of different sizes were selected for this purpose as case studies aimed to identify the resemblance of the effects and find the relationship with company resilience. Five key supporting factors were identified for the logistics firms to be resilient during the pandemic, including flexibility, Business Continuity Plan, market diversification, IT systems, and leadership.

Impact of the COVID-19 pandemic on logistics firms and their resilience: case studies in Thailand

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The novel Coronavirus (COVID-19) is an infectious disease that is currently causing challenges and opportunities in all sectors worldwide. The logistic...

Impact of the COVID-19 pandemic on logistics firms and their resilience: case studies in Thailand

Publié en ligne: 30 oct. 2021

Pages: 86 - 98

Reçu: 01 mars 2021

Accepté: 31 août 2021

DOI: https://doi.org/10.2478/emj-2021-0023

Mots clés
COVID-19, logistics industry, business continuity plan, thematic analysis, Thailand, resilient, cross-comparison

© 2021 Sun Ketudat et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Impact of the COVID-19 pandemic on logistics firms and their resilience: case studies in Thailand

Publié en ligne: 30 oct. 2021

Pages: 86 - 98

Reçu: 01 mars 2021

Accepté: 31 août 2021

DOI: https://doi.org/10.2478/emj-2021-0023

Mots clésCOVID-19, logistics industry, business continuity plan, thematic analysis, Thailand, resilient, cross-comparison

© 2021 Sun Ketudat et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Mots clés
COVID-19, logistics industry, business continuity plan, thematic analysis, Thailand, resilient, cross-comparison