<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The human element is the most influential resource and the one that has the greatest responsibility in the organization’s effectiveness and efficiency. Therefore, the development of human resources and their training is fundamental to achieve organizational goals. Globalization facilitates the mobility of people around the world, increasing the number and diversity of tourists in hotels, from different cultures, bringing with them different perceptions of the quality of services. This new reality has become a challenge for human resources management practices, and specifically in one of its key areas, which is training. Studies show that training has a positive impact on skills development and worker performance. Given this importance, a cultural training programme is proposed for professionals of the hospitality sector that takes cultural values into account, as well as their impact on the interaction of these professionals with clients.</p></abstract>

The human element is the most influential resource and the one that has the greatest responsibility in the organization’s effectiveness and efficiency. Therefore, the development of human resources and their training is fundamental to achieve organizational goals. Globalization facilitates the mobility of people around the world, increasing the number and diversity of tourists in hotels, from different cultures, bringing with them different perceptions of the quality of services. This new reality has become a challenge for human resources management practices, and specifically in one of its key areas, which is training. Studies show that training has a positive impact on skills development and worker performance. Given this importance, a cultural training programme is proposed for professionals of the hospitality sector that takes cultural values into account, as well as their impact on the interaction of these professionals with clients.

The importance of cultural training in the hospitality sector

Polytechnic Institute of Setúbal, Business School

ISCTE - University Institute of Lisbon, CIES-IUL, ISCTE-Instituto Universitário de Lisboa (ISCTE -IUL), CIES-IUL.

European Journal of Tourism, Hospitality and Recreation

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"The importance of cultural training in the hospitality sector"}

The human element is the most influential resource and the one that has the greatest responsibility in the organization’s effectiveness and efficiency....

The importance of cultural training in the hospitality sector

Publié en ligne: 04 mai 2020

Pages: 58 - 67

Reçu: 04 juin 2019

Accepté: 13 sept. 2019

DOI: https://doi.org/10.2478/ejthr-2019-0007

Mots clés
Human resource management, Training, Culture, Cultural training

© 2019 Helena Cristina Roque et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The importance of cultural training in the hospitality sector

Publié en ligne: 04 mai 2020

Pages: 58 - 67

Reçu: 04 juin 2019

Accepté: 13 sept. 2019

DOI: https://doi.org/10.2478/ejthr-2019-0007

Mots clésHuman resource management, Training, Culture, Cultural training

© 2019 Helena Cristina Roque et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Mots clés
Human resource management, Training, Culture, Cultural training