<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>One of main purposes of every enterprise is to satisfy the buyer, therefore customer service is perceived as the capability or the ability of satisfying customers expectations and requirements. The present article was devoted to the issue of the quality assessment of customer service assuring the data security on the basis of pharmacies network case study of. The survey was based on prepared questionnaire forms analyzing the quality of the customer service on the basis of three areas. Results of the survey indicate that modern IT tools are very helpful, because they can provide data for analysis of numerous distribution individuals in the context of the quality of customer service in a very fast way.</p>
</abstract>

One of main purposes of every enterprise is to satisfy the buyer, therefore customer service is perceived as the capability or the ability of satisfying customers expectations and requirements. The present article was devoted to the issue of the quality assessment of customer service assuring the data security on the basis of pharmacies network case study of. The survey was based on prepared questionnaire forms analyzing the quality of the customer service on the basis of three areas. Results of the survey indicate that modern IT tools are very helpful, because they can provide data for analysis of numerous distribution individuals in the context of the quality of customer service in a very fast way.

Evaluation Of Customer Service Quality And Security In Retail Network

System Safety: Human - Technical Facility - Environment

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Evaluation Of Customer Service Quality And Security In Retail Network"}

One of main purposes of every enterprise is to satisfy the buyer, therefore customer service is perceived as the capability or the ability of satisfying...

Evaluation Of Customer Service Quality And Security In Retail Network

Publié en ligne: 28 mars 2019

Pages: 647 - 652

Reçu: 21 nov. 2018

Accepté: 14 janv. 2019

DOI: https://doi.org/10.2478/czoto-2019-0082

Mots clés
quality of customer service quality, quality audit, data security, distribution network

© 2019 Damian Pilarz et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Evaluation Of Customer Service Quality And Security In Retail Network

Publié en ligne: 28 mars 2019

Pages: 647 - 652

Reçu: 21 nov. 2018

Accepté: 14 janv. 2019

DOI: https://doi.org/10.2478/czoto-2019-0082

Mots clésquality of customer service quality, quality audit, data security, distribution network

© 2019 Damian Pilarz et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Mots clés
quality of customer service quality, quality audit, data security, distribution network