[
Aghamirian, B., Dorri, B., & Aghamirian, B. (2013). Effects of customer knowledge management’s eight factors in e-commerce. Management Science and Engineering, 7(4), 1-11. https://doi.org/10.3968/3945
]Search in Google Scholar
[
APQC. (2018). Process Classification Framework [online]. Houston: American Productivity and Quality Center. Retrieved January 20, 2017 from http://www.apqc.org/pcf
]Search in Google Scholar
[
Baumol, W. J. (1983). Contestable markets: An uprising in the theory of industry structure. American Economic Review, 73(3), 491-496.
]Search in Google Scholar
[
Brabham, D. C. (2012). Motivations for participation in a crowdsourcing application to improve public engagement in transit planning. Journal of Applied Communication Research, 40(3), 307-328. https://doi.org/10.1080/00909882.2012.69394010.1080/00909882.2012.693940
]Search in Google Scholar
[
Bylok, F. (2013). Konsumpcja, konsument i społeczeństwo konsumpcyjne we współczesnym świecie [Consumption, the consumer and the consumer society in the modern world]. Katowice: Śląsk.
]Search in Google Scholar
[
Chesbrough, H. W. (2007). Why companies should have open business models. MIT Sloan Management Review, 48(2). Retrieved from https://sloanreview.mit.edu/article/why-companies-should-have-open-business-models/
]Search in Google Scholar
[
Cui, A. S., & Wu, F. (2015, March). Utilizing customer knowledge in innovation: Antecedents and impact of customer involvement on new product performance. Journal of the Academy of Marketing Science, 1-23. https://doi.org/10.1007/s11747-015-0433-x10.1007/s11747-015-0433-x
]Search in Google Scholar
[
Fine, M. B., Gironda, J., & Petrescu, M. (2017). Prosumer motivations for electronic word-of-mouth communication behaviors. Journal of Hospitality and Tourism Technology, 8(2), 280-295. https://doi.org/10.1108/JHTT-09-2016-004810.1108/JHTT-09-2016-0048
]Search in Google Scholar
[
Geri, N., Gafni, R., & Bengov, P. (2017). Crowdsourcing as a business model: Extrinsic motivations for knowledge sharing in user-generated content websites. Journal of Global Operations and Strategic Sourcing, 10(1), 90-111. https://doi.org/10.1108/JGOSS-052016-0018
]Search in Google Scholar
[
Hernández-Serrano, M. J., Renés-Arellano, P., Graham, G., & Greenhill, A. (2017). From prosumer to prodesigner: Participatory news consumption. Comunicar, 25(50), 77-87. https://doi.org/10.3916/C50-2017-0710.3916/C50-2017-07
]Search in Google Scholar
[
Hinton, P. R., Brownlow, C., McMurray, I., & Cozens, B. (2004). SPSS explained. London: Routledge.
]Search in Google Scholar
[
Law, M., Lau, T., & Wong, Y. H. (2003). From customer relationship management to customer-managed relationship: Unravelling the paradox with a co-creative perspective. Marketing Intelligence & Planning, 21(1), 51-60. https://doi.org/10.1108/0263450031045815310.1108/02634500310458153
]Search in Google Scholar
[
Lusch, R. F., & Vargo, S. L. (2006). Service-dominant logic: Reactions, reflections, and refinements. Marketing Theory, 6(3), 281-288. https://doi.org/10.1177/147059310606678110.1177/1470593106066781
]Search in Google Scholar
[
Martínez-Cañas, R., Ruiz-Palomino, P., Linuesa-Langreo, J., & Blázquez-Resino, J. J. (2016). Consumer participation in co-creation: An enlightening model of causes and effects based on ethical values and transcendent motives. Frontiers in Psychology, 7(973), 1-17. https://doi.org/10.3389/fpsyg.2016.0079310.3389/fpsyg.2016.00793
]Search in Google Scholar
[
Mazurek, M., & Hilton, M. (2007). Consumerism, solidarity and communism: Consumer protection and the consumer movement in Poland. Journal of Contemporary History, 42(2), 315-343. https://doi.org/10.1177/002200940707555310.1177/0022009407075553
]Search in Google Scholar
[
O’Brien, C. (2011). The emergence of the social media empowered consumer. Irish Marketing Review, 21(1&2), 32-40.
]Search in Google Scholar
[
Osterwalder, A., & Pigneur, Y. (2002). An eBusiness model ontology for modeling eBusiness. BLED 2002 Proceedings. 15th Bled Electronic Commerce Conference, Bled, Slovenia.
]Search in Google Scholar
[
Osterwalder, A., & Pigneur, Y. (2013). Business model generation: A handbook for visionaries, game changers and challengers. Oxford: John Wiley and Sons.
]Search in Google Scholar
[
Payne, A. F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83-96. https://doi.org/10.1007/s11747-007-0070-010.1007/s11747-007-0070-0
]Search in Google Scholar
[
Planells, A. J. (2015). Video games and the crowdfunding ideology: From the gamer-buyer to the prosumer-investor. Journal of Consumer Culture, 17(3), 620-638. https://doi.org/10.1177/146954051561120010.1177/1469540515611200
]Search in Google Scholar
[
Porter, M. E. (1985) Competitive advantage. New York: Free Press.
]Search in Google Scholar
[
Rayna, T., & Striukova, L. (2016). Involving consumers: The role of digital technologies in promoting ‘prosumption’ and user innovation. Journal of the Knowledge Economy, 1-20. https://doi.org/10.1007/s13132-016-0390-810.1007/s13132-016-0390-8
]Search in Google Scholar
[
Ritzer, G., & Jurgenson, N. (2010). Production, consumption, prosumption: The nature of capitalism in the age of the digital ‘prosumer’. Journal of Consumer Culture, 10(1), 13-36. https://doi.org/10.1177/146954050935467310.1177/1469540509354673
]Search in Google Scholar
[
Song, E.-J., & Kang, M.-S. (2016). A study on the platform of knowledge integration for customer feedback in B2C service industry. International Journal of Information and Communication Technology, 8(1), 26-36. https://doi.org/10.1504/ijict.2016.07363710.1504/IJICT.2016.073637
]Search in Google Scholar
[
Taherparvar, N., Esmaeilpour, R., & Dostar, M. (2014). Customer knowledge management, innovation capability, and business performance: A case study of the banking industry. Journal of Knowledge Management, 3(18). Retrieved May 12, 2014 from http://www.emeraldinsight.com/journals.htm?issn=1367-3270&volume=18&issue=310.1108/JKM-11-2013-0446
]Search in Google Scholar
[
Tapscott, D., & Williams, A. D. (2006). Wikinomics: How mass collaboration changes everything. New York: Penguin Group.
]Search in Google Scholar
[
Toffler, A. (1980). The third wave. New York: Bantam Books.
]Search in Google Scholar
[
Tsai, W., Tsai, M., Li, S., & Lin, C. (2012). Harmonizing firms’ knowledge and strategies with organizational capabilities. Journal of Computer Information Systems, 53(1), 23-32.
]Search in Google Scholar
[
Tseng, S.-M. (2016). The effect of knowledge management capability and customer knowledge gaps on corporate performance. Journal of Enterprise Information Management, 29(1), 5171. https://doi.org/10.1108/JEIM-03-2015-002110.1108/JEIM-03-2015-0021
]Search in Google Scholar
[
Xie, C., Bagozzi, R. P., & Troye, S. V. (2008). Trying to prosumer: Toward a theory of consumers as co-creators of value. Journal of the Academy of Marketing Science, 36, 109-122.10.1007/s11747-007-0060-2
]Search in Google Scholar
[
Ziemba, E., & Eisenbardt, M. (2015a). Examining prosumers participation in business processes. Polish Journal of Management Studies, 12(1), 219-229.
]Search in Google Scholar
[
Ziemba, E., & Eisenbardt, M. (2015b). Prosumers’ participation in business processes. Online Journal of Applied Knowledge Management, 3(1), 114-127. Retrieved from http://www.iiakm.org/ojakm/articles/2015/volume3_1/OJAKM_Volume3_1pp114-127.pdf
]Search in Google Scholar
[
Ziemba, E., & Eisenbardt, M. (2017). Utilization of consumers’ knowledge in organizations. In F. Marimon, M. Mas-Machuca, J. Berbegal-Mirabent, & R. Bastida (Eds.), Proceedings of the 18th European Conference on Knowledge Management ECKM 2017, September 7-8 (Vol. 2, pp. 1084-1093). Barcelona: International University of Catalonia.
]Search in Google Scholar
[
Ziemba, E., Eisenbardt, M., & Mullins, R. (2017). Use of information and communication technologies for knowledge sharing by Polish and UK-based prosumers. In: E. Ziemba (Ed.), Information Technology for Management: New Ideas and Real Solutions (Lecture Notes in Business Information Processing, No. 277; pp. 49-73). Switzerland: Springer. https://doi.org/10.1007/978-3-319-53076-5_410.1007/978-3-319-53076-5_4
]Search in Google Scholar
[
Ziemba, E., Eisenbardt, M., Mullins, R., & Grabara, D. (2018). Prosumers knowledge sharing to develop and manage products. Online Journal of Applied Knowledge Management, 6(2), 72-91. https://doi.org/10.36965/OJAKM.2018.6(2)72-9110.36965/OJAKM.2018.6(2)72-91
]Search in Google Scholar
[
Ziemba, E., & Mullins, R. (2016). Identifying more about customers: The phenomenon of the switch to the knowledge exchange. Online Journal of Applied Knowledge Management, 4(1), 165-179. https://doi.org/10.36965/OJAKM.2016.4(1)165-17910.36965/OJAKM.2016.4(1)165-179
]Search in Google Scholar
, 