On a comparative analysis of internet banking services by the conversion method and the scoring method

Andreopoulou, Z., Koliouska, Ch., Galariotis, E., & Zopounidis, C. (2018). Renewable energy sources: Using PROMETHEE II for ranking websites to support market opportunities. Technological Forecasting and Social Change, 131, 31-37. https://doi.org/10.1016/j.techfore.2017.06.00710.1016/j.techfore.2017.06.007 Search in Google Scholar

Bauer, H., Hammerschmidt, M., & Falk, T. (2005). Measuring the quality of e-banking portals – an empirical investigation. International Journal of Bank, 23(2), 153-175. https://doi.org/10.1108/0265232051058439510.1108/02652320510584395 Search in Google Scholar

Becker, J., Becker, A., Sulikowski, P., & Zdziebko, T. (2018). ANP-based analysis of ICT usage in Central European enterprises. Procedia Computer Science, 126, 2173-2183. https://doi.org/10.1016/j.procs.2018.07.23110.1016/j.procs.2018.07.231 Search in Google Scholar

Boczoń, W. (2018a, February). Rynek bankowości mobilnej – IV kw. 2017 [Online banking market – Q4 2017]. Raport PRNews.pl. Retrieved from https://prnews.pl/raport-prnews-pl-rynek-bankowosci-mobilnej-iv-kw-2017-433527 Search in Google Scholar

Boczoń, W. (2018b, March). Rynek bankowości internetowej – IV kw. 2017 [Online banking market – Q4 2017]. Raport PRNews.pl. Retrieved from https://prnews.pl/raport-prnews-pl-rynek-bankowosci-internetowej-iv-kw-2017-434184 Search in Google Scholar

Boczoń, W. (2018c). Liczba klientów mobile only – IV kw. 2017 [Number of mobile only clients – Q4 2017]. Raport PRNews.pl. Retrieved from https://prnews.pl/raport-prnews-pl-liczba-klientow-mobile-only-iv-kw-2017-433554 Search in Google Scholar

Buchanan, J., Sheppard, P., & Lamsade, D. V. (2015). Project ranking using ELECTRE III. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.493.6585&rep=rep1&type=pdf Search in Google Scholar

Chiou, W. Ch., Lin, Ch.-Ch., & Perng, Ch. (2010). A strategic framework for website evaluation based on a review of the literature from 1995-2006. Information & Management, 47(5-6), 282-290. https://doi.org/10.1016/j.im.2010.06.00210.1016/j.im.2010.06.002 Search in Google Scholar

Chmielarz, W. (2010). Methodological aspects of the evaluation of individual e-banking services for selected banks in Poland. In M. Pańkowska (Ed.), Infonomics for distributed business and decision-making environments. Creating information system ecology (pp. 201-2016). IGI Gobal. https://doi.org/10.4018/978-1-60566-890-1.ch01110.4018/978-1-60566-890-1.ch011 Search in Google Scholar

Chmielarz, W., Szumski, O., & Zborowski, M. (2011). Kompleksowe metody ewaluacji jakości serwisów internetowych [Comprehensive quality evaluation methods for Internet websites]. Warszawa: Wydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu Warszawskiego. Search in Google Scholar

Chmielarz, W., & Zborowski, M. (2013). Conversion method in comparative analysis of e-banking services in Poland. In A. Kobyliński & A. Sobczak (Eds.), Information Systems and Services. Lecture Notes in Business Information Processing, 158, 227-240. https://doi.org/10.1007/978-3-642-40823-6_1810.1007/978-3-642-40823-6_18 Search in Google Scholar

Chmielarz, W., & Zborowski, M. (2017a). Analysis of the use of electronic banking and e-payments from the point of view of a client, in annals of computer science and information systems. In M. Ganzha, L. Maciaszek, & M. Paprzycki (Eds.), Proceedings of the 2017 Federated Conference on Computer Science and Information Systems (pp. 965-969), September 3-6, 2017, Praha, Czech Republic. Warsaw: PTI. https://doi.org/10.15439/978-83-946253-7-510.15439/978-83-946253-7-5 Search in Google Scholar

Chmielarz, W., & Zborowski, M. (2017b). Comparative analysis of electronic banking websites in Poland in 2016. In S. Wrycza & J. Maślankowski (Eds.), Information systems: Research, development, applications, education (Lecture Notes in Business Information Processing, Vol. 300, pp. 43-56). https://doi.org/10.1007/978-3-319-66996-0_410.1007/978-3-319-66996-0_4 Search in Google Scholar

Chmielarz, W., & Zborowski, M. (2018). Analysis of e-banking websites’ quality with the application of the TOPSIS method – a practical study. Procedia Computer Science, 126, 1964-1976. https://doi.org/10.1016/j.procs.2018.07.25610.1016/j.procs.2018.07.256 Search in Google Scholar

Corrente, S., Greco, S., & Słowiński, R. (2016). Multiple criteria hierarchy process for ELECTRE Tri methods. European Journal of Operational Research, 252(1), 191-203. https://doi.org/10.1016/j.ejor.2015.12.05310.1016/j.ejor.2015.12.053 Search in Google Scholar

Eurostat. (2018). E-banking and e-commerce. Retrieved from http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=isoc_bde15cbc&lang=en Search in Google Scholar

Kubler, S., Robert, J., Derigent, W., Voisin, A., & Traona, Y. (2016). A state-of the-art survey & testbed of fuzzy AHP (FAHP) applications. Expert Systems with Applications, 65(15), 398-422. https://doi.org/10.1016/j.eswa.2016.08.06410.1016/j.eswa.2016.08.064 Search in Google Scholar

Leś, T. (2018). Jakie innowacje przyniesie bankowości 2018 rok? [What innovations in banking will bring 2018?]. Asseco News. Retrieved from https://asseconews.pl/jakie-innowacje-przyniesie-bankowosci-2018-rok/ Search in Google Scholar

Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 140, 5-55. Search in Google Scholar

Lya, P. T. M., Lai, W.-H., Hsu, Ch.-W., & Shih, F.-Y. (2018). Fuzzy AHP analysis of Internet of Things (IoT) in enterprises. Technological Forecasting and Social Change, 136, 1-13. https://doi.org/10.1016/j.techfore.2018.08.01610.1016/j.techfore.2018.08.016 Search in Google Scholar

Mateos, M. B., Mera, A. C., Gonzales, F. J., & Lopez, O. R. (2001). A new web assessment index: Spanish universities analysis. Internet Research: Electronic Application and Policy, 11(3), 226-234. https://doi.org/10.1108/1066224011039646910.1108/10662240110396469 Search in Google Scholar

mBank. (2015). Najbardziej udany wzrost organiczny w Polsce [The most successful organic growth in Poland]. Retrieved from https://www.mbank.pl/pobierz/mspkorporacje/wyniki-finansowe/introduction_to_mbank_pol_2015_q3.pdf?noredir Search in Google Scholar

Migdadi, Y. K. (2008). Quantitative evaluation of the internet banking service encounter’s quality: Comparative study between Jordan and the UK retail banks. Journal of Internet Banking and Commerce, 13(2), 1-8. Retrieved from http://www.icommercecentral.com/open-access/quantitative-evaluation-of-the-internet-banking-service-encounters-quality-comparative-study-between-jordan-and-the-uk-retail-banks.php?aid=38440 Search in Google Scholar

Miranda, F. J., Cortes, R., & Barriuso, C. (2004). Quantitative evaluation of e-banking web sites: An empirical study of Spanish banks. The Electronic Journal Information Systems Evaluation, 2(9), 73-82. Search in Google Scholar

NetB@nk raport. (2018). Bankowość internetowa i mobilna płatności bezgotówkowe [Online banking and mobile e-payments]. Retrieved from https://zbp.pl/public/repozytorium/wydarzenia/images/czerwiec_2018/konf/Raport_Netbank_Q1_20180626T14.30.pdf Search in Google Scholar

Saaty, T. L. (1990). Decision making for leaders: The analytic hierarchy process for decisions in a complex world. Pittsburgh, PA: RWS Publications. Search in Google Scholar

Trzaskalik, T. (2014). Wielokryterialne wspomaganie decyzji. Przegląd metod i zastosowań [Multi-criteria decision making support. Review of methods and applications]. Zeszyty Naukowe Politechniki Śląskiej. Organizacja i Zarządzanie, 74(1921), 239-263. Search in Google Scholar

Wątróbski, J., Jankowski, J., Karczmarczyk, A., & Ziemba, P. (2017). Integration of eye-tracking based studies into e-commerce websites evaluation process with eQual and TOPSIS methods. In S. Wrycza & J. Maślankowski (Eds.), Information Systems: Research, Development, Applications, Education: 10th SIGSAND/PLAIS Euro-Symposium 2017, Gdansk, Poland, September 22, 2017, Proceedings (Lecture Notes in Business Information Processing, Vol. 300, pp. 56-80). https://doi.org/10.1007/978-3-319-66996-0_510.1007/978-3-319-66996-0_5 Search in Google Scholar

Webb, H. W., & Webb, L. A. (2004). SiteQual: An integrated measure of Web site quality. Journal of Enterprise Information Management, 17(6), 430-440. https://doi.org/10.1108/1741039041056672410.1108/17410390410566724 Search in Google Scholar

Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting Web Portals. Information & Management, 42(4), 234-254. http://doi.org/10.1016/j.im.2004.03.00110.1016/j.im.2004.03.001 Search in Google Scholar

Zborowski, M. (2013). Modelowanie witryn internetowych uczelni wyższych o profilu ekonomicznym [Modelling websites of economic universites] (doctoral dissertation under the supervision of W. Chmielarz). Faculty of Management at the University of Warsaw. Search in Google Scholar