<abstract xmlns="http://www.w3.org/1999/xhtml"><bold>Background and Purpose:</bold> The aim of the research was to find out how business partners from the field of tourism estimate the dimensions of the image of Bled and the marketing mix used to promote Bled. Further on we were interested in evaluating the influence of image and marketing mix on the scope of sales measured in overnights. The following dimensions of image were explored: perceived uniqueness of image as a whole, perceived uniqueness of attractions and experiences, perceived quality of the environment (cleanness), perceived feeling of safety, as well as the dimensions of the marketing mix: perceived quality of products (accommodation, culinary offer, transfers, etc.), perceived price of services, perceived manner of sales for the promotion of Bled, perception of promotional channels, perception of residents (politeness, friendliness, multicultural and religious openness, etc.) and a positive experience of visiting Slovenia.<bold>Design/Methodology/Approach:</bold> The survey was dispensed among 400 incoming agencies, foreign tour operators, tourist agencies and associations that promote the product of Bled. 235 units were received, 164 of them were completed. The respondents come from 30 countries from all over the world.<bold>Results:</bold> The findings disclose how service quality, tourist provider competencies and environmental factors are estimated. Safety at Bled has the highest arithmetic mean and the lowest standard deviation. The lowest ranking is linked to traffic and tolerance towards other religions. It is alarming to find the service quality, as the core of tourism business, rated poorly during the main season.<bold>Conclusion:</bold> Having overviewed the available literature it might be concluded that the analysis can be regarded as the first research of the tourist destination Bled performed in this manner and scope.</abstract>

Background and Purpose: The aim of the research was to find out how business partners from the field of tourism estimate the dimensions of the image of Bled and the marketing mix used to promote Bled. Further on we were interested in evaluating the influence of image and marketing mix on the scope of sales measured in overnights. The following dimensions of image were explored: perceived uniqueness of image as a whole, perceived uniqueness of attractions and experiences, perceived quality of the environment (cleanness), perceived feeling of safety, as well as the dimensions of the marketing mix: perceived quality of products (accommodation, culinary offer, transfers, etc.), perceived price of services, perceived manner of sales for the promotion of Bled, perception of promotional channels, perception of residents (politeness, friendliness, multicultural and religious openness, etc.) and a positive experience of visiting Slovenia.Design/Methodology/Approach: The survey was dispensed among 400 incoming agencies, foreign tour operators, tourist agencies and associations that promote the product of Bled. 235 units were received, 164 of them were completed. The respondents come from 30 countries from all over the world.Results: The findings disclose how service quality, tourist provider competencies and environmental factors are estimated. Safety at Bled has the highest arithmetic mean and the lowest standard deviation. The lowest ranking is linked to traffic and tolerance towards other religions. It is alarming to find the service quality, as the core of tourism business, rated poorly during the main season.Conclusion: Having overviewed the available literature it might be concluded that the analysis can be regarded as the first research of the tourist destination Bled performed in this manner and scope.

Marketing Mix and Tourism Destination Image: The Study of Destination Bled, Slovenia

Sava Turizem d.d. (Sava Hotels & Resorts), Cankarjeva cesta 6, 4260 Bled,

University of Maribor, Faculty of Organizational Sciences, 4000 Kranj,

Bloom Consulting, Monte Esquinza 14, 6 D ext, 28010 Madrid,

Organizacija

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Background and Purpose: The aim of the research was to find out how business partners from the field of tourism estimate the dimensions of the image of Bled...

Marketing Mix and Tourism Destination Image: The Study of Destination Bled, Slovenia

Publié en ligne: 30 nov. 2016

Pages: 209 - 223

Reçu: 14 mai 2016

Accepté: 29 sept. 2016

DOI: https://doi.org/10.1515/orga-2016-0019

Mots clés
Bled, image, marketing

© 2016 Urška Binter et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Marketing Mix and Tourism Destination Image: The Study of Destination Bled, Slovenia

Publié en ligne: 30 nov. 2016

Pages: 209 - 223

Reçu: 14 mai 2016

Accepté: 29 sept. 2016

DOI: https://doi.org/10.1515/orga-2016-0019

Mots clésBled, image, marketing

© 2016 Urška Binter et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Mots clés
Bled, image, marketing