<abstract xmlns="http://www.w3.org/1999/xhtml"><p> The aim of the paper is to determine complex factors influencing passengers’ satisfaction at RIGA International Airport (Latvia). Theoretical evidence was examined and factor analysis was carried out to identify the main groups of factors affecting passengers’ satisfaction at the Airport. The findings of the study show that the most important five factors affecting it are: (1) availability of telecommunications, (2) effective way finding signs, (3) cleanliness of restrooms, (4) courtesy of staff and (5) availability of staff. The results based on this study will help airport managers in the Baltic Sea region to better serve their passengers through introduction of modern technologies and improved attitudes.</p></abstract>

The aim of the paper is to determine complex factors influencing passengers’ satisfaction at RIGA International Airport (Latvia). Theoretical evidence was examined and factor analysis was carried out to identify the main groups of factors affecting passengers’ satisfaction at the Airport. The findings of the study show that the most important five factors affecting it are: (1) availability of telecommunications, (2) effective way finding signs, (3) cleanliness of restrooms, (4) courtesy of staff and (5) availability of staff. The results based on this study will help airport managers in the Baltic Sea region to better serve their passengers through introduction of modern technologies and improved attitudes.

Factor Analysis of Passengers’ Satisfaction at “RIGA International Airport”

Economics and Business

This work is licensed under the Creative Commons Attribution 4.0 Public License.

The aim of the paper is to determine complex factors influencing passengers’ satisfaction at RIGA International Airport (Latvia). Theoretical evidence was...

Factor Analysis of Passengers’ Satisfaction at “RIGA International Airport”

Publié en ligne: 05 nov. 2015

Pages: 46 - 52

DOI: https://doi.org/10.1515/eb-2015-0007

Mots clés
Airport development, customer satisfaction, factor analysis, RIGA International Airport, the Baltic Sea region

© 2015

This work is licensed under the Creative Commons Attribution 4.0 Public License.

Factor Analysis of Passengers’ Satisfaction at “RIGA International Airport”

Publié en ligne: 05 nov. 2015

Pages: 46 - 52

DOI: https://doi.org/10.1515/eb-2015-0007

Mots clésAirport development, customer satisfaction, factor analysis, RIGA International Airport, the Baltic Sea region

© 2015

This work is licensed under the Creative Commons Attribution 4.0 Public License.

Mots clés
Airport development, customer satisfaction, factor analysis, RIGA International Airport, the Baltic Sea region