[Beránek, J. (2004). Provozujeme pohostinství a ubytování (We provide accommodation and food services). Praha: MAG Consulting.]Search in Google Scholar
[Bhatia, A. K. (2002). Tourism Development: Principles and Practices. New Delhi: Sterling Publishers.]Search in Google Scholar
[Cesta z mesta (Way out of town). (2015). Moderné marketingové nástroje pre vidiecky cestovný ruch: Základná príručka (Modern Marketing Tools for Rural Tourism: Basic Guide). Bratislava: Občianske združenie Cesta z mesta. ISBN 9788097181635.]Search in Google Scholar
[Cooper, C. (2008). Tourism: Principles and Practice. Harlow: Pearson Education.]Search in Google Scholar
[Crotts, J. C. (2004). The Effect of Cultural Distance on Overseas Travel Behaviors. Journal of Travel Research, 43(1), 83–88. DOI: 10.1177/0047287504265516.10.1177/0047287504265516]Open DOISearch in Google Scholar
[Donthu, N., & Yoo, B. (1998). Cultural influences on service quality expectations. Journal of Service Research, 1(2), 178–186. DOI: 10.1177/109467059800100207.10.1177/109467059800100207]Open DOISearch in Google Scholar
[European Commission. (1998). Commission Decision of 9 December 1998 on the Procedures for Implementing Council Directive 95/57/EC on the Collection of Statistical Information in the Field of Tourism. Brussels: European Commission. Retrieved from https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A31999D0035.]Search in Google Scholar
[Evangelu, J. E., & Gasparics, Z. (2013). Manažerská komunikace v multikulturním prostředí (Managerial Communication in Multicultural Environment). Ostrava: KEY Publishing.]Search in Google Scholar
[Goeldner, C. R., & Ritchie, J. R. B. (2014). Cestovní ruch: principy, příklady, trendy (Tourism: Principles, Examples, Trends). Praha: Albatros Media.]Search in Google Scholar
[Gúčik, M. (2010). Cestovný ruch: Úvod do štúdia (Tourism: An introduction to study). Banská Bystrica: DALI-BB. ISBN 978-80-89090-80-8.]Search in Google Scholar
[Gúčik, M. (2012). Manažment cieľového miesta cestovného ruchu (Destination Management). Banská Bystrica: DALI-BB. ISBN 978-80-81410-25-3.]Search in Google Scholar
[Klímová, M. (2017). Interkulturní specifika a cestovní ruch (Intercultural specifics and tourism). Praha: Wolters Kluwer.]Search in Google Scholar
[Kozak, M. (2001). Comparative assessment of tourist satisfaction with destinations across two nationalities. Tourism Management, 22(4), 391–401. DOI: 10.1016/S0261-5177(00)00064-9.10.1016/S0261-5177(00)00064-9]Open DOISearch in Google Scholar
[Křížek, F., & Neufus, J. (2014). Moderní hotelový management (Modern hotel management). Praha: Grada Publishing.]Search in Google Scholar
[Kučerová, J., & Šmardová, Ľ. (2016). Podnikanie v cestovnom ruchu (Business in Tourism). Bratislava: Wolters Kluwer.]Search in Google Scholar
[Malhotra, N. K., Ulgado, F. M., Agarwal, J., Shainesh, G., & Wu, L. (2005). Dimensions of service quality in developed and developing economies: multi-country cross-cultural comparisons. International Marketing Review, 22(3), 256–278. DOI: 10.1108/02651330510602204.10.1108/02651330510602204]Open DOISearch in Google Scholar
[Mensah, I., & Mensah, R. D. (2013). Management of Tourism and Hospitality Services. United Kingdom: Xlibris LLC.]Search in Google Scholar
[Michalová, V. (2001). Služby a cestovný ruch: súvislosti, špecifiká, cesta rozvoja (Services and tourism: context, specifics, the way of development). Bratislava: Sprint. ISBN: 80-88848-78-4.]Search in Google Scholar
[Ministry of Economy of the Slovak Republic. (2008). Vyhláška č. 277/2008 Z. z.: Vyhláška Ministerstva hospodárstva Slovenskej republiky, ktorou sa ustanovujú klasifikačné znaky na ubytovacie zariadenia pri ich zaraďovaní do kategórií a tried (Decree of the Ministry of Economy of the Slovak Republic No. 277/2008 Coll.). Bratislava: Ministry of Economy of the Slovak Republic. Retrieved from http://www.epi.sk/zz/2008-277.]Search in Google Scholar
[Molina-Azorín, J. F., Tarí, J. J., Pereira-Moliner, J., Lopez-Gamero, M. D., & Pertusa-Ortega, E. M. (2015). The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry. Tourism Management, 50, 41–54. DOI: 10.1016/j.tourman.2015.01.008.10.1016/j.tourman.2015.01.008]Open DOISearch in Google Scholar
[Novacká, Ľ. et al. (2014). Cestovný ruch, technika služieb, delegát a sprievodca (Tourism, Service Technology, Delegate, and Guide). Bratislava: Ekonóm. ISBN 978-80-225-3948-7.]Search in Google Scholar
[Orieška, J. (2011a). Služby v cestovnom ruchu: 1. časť (Tourism Services: part 1). Banská Bystrica: DALI-BB.]Search in Google Scholar
[Orieška, J., (2011b). Služby v cestovnom ruchu: 2. časť (Tourism Services: part 2). Banská Bystrica: DALI-BB.]Search in Google Scholar
[Othman, N. Z., & Hemdi, M. A. (2014). Corporate Social Responsibility (CSR) activities, brand, image and hotel guest retention. In N. Sumarjan, M. Zahari, S. M. Radzi, Z. Mohi, M. Hanafiah, M. Bakhtiar, & A. Zainal (Eds.), Hospitality and Tourism. London: Taylor & Francis Group.]Search in Google Scholar
[Pantouvakis, A., & Renzi, M. F. (2016). Exploring different nationality perceptions of airport service quality. Journal of Air Transport Management, 52, 90–98. DOI: 10.1016/j.jairtraman.2015.12.005.10.1016/j.jairtraman.2015.12.005]Open DOISearch in Google Scholar
[Pizam, A., & Sussmann, S. (1995). Does nationality affect tourist behavior? Annals of Tourism Research, 22(4), 901–917. DOI: 10.1016/0160-7383(95)00023-5.10.1016/0160-7383(95)00023-5]Open DOISearch in Google Scholar
[Štefko, R., Vašaničová, P., Litavcová, E., & Jenčová, S. (2018). Tourism Intensity in the NUTS III Regions of Slovakia. Journal of Tourism and Services, 9(16), 45–59. DOI: 10.29036/jots.v9i16.43.10.29036/jots.v9i16.43]Open DOISearch in Google Scholar
[Štefko, R., Kiráľová, A., & Mudrík, M. (2015). Strategic marketing communication in pilgrimage tourism. Procedia-Social and Behavioral Sciences, 175, 423–430. DOI: 10.1016/j.sbspro.2015.01.1219.10.1016/j.sbspro.2015.01.1219]Open DOISearch in Google Scholar
[Štefko, R., & Turkáková, A. (2016). The Behavioral Differences of Employees According Lewis’s Model as a Part of Corporate Culture Influencing Personal Marketing in Slovak and Chinese Companies. In R. Štefko, M. Frankovský, & R. Fedorko (Eds.), VI. International Scientific Conference Management 2016 – International Business and Management, Domestic Particulatiries and Emerging Markets in the Light of Research. Prešov: Bookman.]Search in Google Scholar
[Taylan Dortyol, I., Varinli, I., & Kitapci, O. (2014). How do international tourists perceive hotel quality? An exploratory study of service quality in Antalya tourism region. International Journal of Contemporary Hospitality Management, 26(3), 470–495. DOI: 10.1108/IJCHM-11-2012-0211.10.1108/IJCHM-11-2012-0211]Open DOISearch in Google Scholar
[Theobald, W. F. (2005). Places and Products: Marketing and Consumer Issues. In: W. F. Theobald (Ed.), Global Tourism (pp. 267–269). Oxford: Butterworth-Heinemann.]Search in Google Scholar
[Ţîţu, M. A., Răulea, A. S., & Ţîţu, Ş. (2016). Measuring Service Quality in Tourism Industry. Procedia-Social and Behavioral Sciences, 221, 294–301. DOI: 10.1016/j.sbspro.2016.05.118.10.1016/j.sbspro.2016.05.118]Open DOISearch in Google Scholar
[Vašaničová, P. (2018). Cestovný ruch a ubytovacie zariadenia Slovenska: Motívy účasti a analýza návštevnosti (Tourism and Accommodation Establishments in Slovakia: Motives of Participation and Analysis of Attendance). Prešov: Vydavateľstvo Prešovskej univerzity.]Search in Google Scholar
[You, X., O’leary, J., Morrison, A., & Hong, G. S. (2000). A Cross-Cultural Comparison of Travel Push and Pull Factors: United Kingdom vs. Japan. International Journal of Hospitality & Tourism Administration, 1(2), 1–26. DOI: 10.1300/J149v01n02_01.10.1300/J149v01n02_01]Open DOISearch in Google Scholar
[Závodná, L. S. (2015). Udržitelný cestovní ruch: Principy, certifikace a měření (Sustainable Tourism: Principles, Certification, and Measurement). Olomouc: Univerzita Palackého v Olomouci.]Search in Google Scholar
[Žabkar, V., Brenčič, M. M., & Dmitrović, T. (2010). Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level. Tourism Management, 31(4), 537–546. DOI: 10.1016/j.tourman.2009.06.005.10.1016/j.tourman.2009.06.005]Open DOISearch in Google Scholar