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Publicado en línea: 12 feb 2013
Páginas: 143 - 148
DOI: https://doi.org/10.2478/v10186-012-0025-2
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This content is open access.
Market situation and development in recent years shows, that organization's ability to meet customer requirements is not enough. Successful organizations are able to exceed the expectations of all stakeholders. They are building their excellence systematically. Our contribution basically how the excellence in automotive is created using EFQM Excellence Model in Total Quality Management.